tennis-point.co.ukReviews:
88 reviews in the last 12 months2,865 total reviews
Good
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Top positive review
29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
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Top negative review
5 Jun 2023
Verified review
Terrible terrible terrible.
Happy to take payment; then absolutely non existent communications.
Now almost two weeks since paying, no sign of the rackets, nobody answering the phone (always goes to voicemail), no email replies.
Seriously - AVOID - go with someone else; anyone else except these guys who I do wonder if they are actually a scam. I am £400 out of pocket. Hoping PayPal / Amex agree and will refund asp.
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Reviews for tennis-point.co.uk
10 days ago
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12 Apr 2024
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20 Apr 2024
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Have been charged for delivery but haven’t received it yet , not to order anymore with this late delivery and paying £7 or £8 for delivery .
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22 Mar 2024
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27 Mar 2024
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Unbelievably long delivery time. I am still waiting for my order.
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10 Apr 2024
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11 Mar 2024
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18 Feb 2024
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Good selection, but service not ideal
It's a very slow service, at least if you're buying from the UK, but it's the only place where you can actually find a good selection of the latest tennis clothing and equipment. However, they run out of sizes pretty quick, and the prices and sales are never particularly attractive. They are behaving like a monopoly which I guess they are, as there are few companies who can compete with their range of options.
I tried using their introductory discount code but it wasn't accepted, saying my email was already registered and that therefore I was not a new customer, which was not the case.
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14 Feb 2024
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The range of products, great offers and excellent service
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18 Feb 2024
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I ordered something 7 day ago and still don’t know when it will arrive or if it has even been dispatched
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20 Feb 2024
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my order has not even been dispatched after a week
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JR
Jason R.
Cardiff
3 Feb 2024
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Good shoes at a decent price with fast delivery! Can’t fault them!
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27 Jan 2024
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Al way good service quality goods
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31 Jan 2024
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17 Jan 2024
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7 Feb 2024
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Cheesed off. ...Still awaiting delivery!
Have used previously and been pleased but although getting promised delivery messages this time nothing has appeared after three weeks. Disappointed to say the least.
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8 Feb 2024
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worst service
no delivery
no response
no refund
abysmal
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12 Jan 2024
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29 Aug 2023
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Still an issue with delivery and dpd delaying delivery as they had issues on the address which doesn’t make sense as it’s the same address I’ve always shipped to and they always seem to use the same excuse
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23 Sept 2023
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Over a week since the order was made and no idea when it will arrive, just getting sorry about the delay emails. Also can’t add comments to the order regarding stringing details.
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