tennis-point.co.ukReviews:
62 reviews in the last 12 months2,894 total reviews
Good
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Most relevant positive review
29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
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Most relevant negative review
17 Oct 2023
Verified review
Tennis-Point.co.uk What can I say... THE WORST ! Lost / Missing Goods, No Refund Forth Coming After 7 Weeks ! Dozen Of Emails / Like Talking To A Stone Wall. Zero Accountability Taken. Shop Elsewhere & Look Take A Look At Their TrustPilot Rating... 2.3 Truly AWFUL. Tennis-Point.co.uk
Never Again ! No Way ! No How !
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Reviews for tennis-point.co.uk
8 days ago
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10 Sept 2024
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I am still awaiting this order with no information given. This was ordered 8 days ago.
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8 Aug 2024
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Your £20 delivery charge for orders below £100 will probably stop me ordering clothing again.
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2 Aug 2024
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18 Feb 2024
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Good selection, but service not ideal
It's a very slow service, at least if you're buying from the UK, but it's the only place where you can actually find a good selection of the latest tennis clothing and equipment. However, they run out of sizes pretty quick, and the prices and sales are never particularly attractive. They are behaving like a monopoly which I guess they are, as there are few companies who can compete with their range of options.
I tried using their introductory discount code but it wasn't accepted, saying my email was already registered and that therefore I was not a new customer, which was not the case.
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17 Oct 2023
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THE WORST !... Lost Missing / Goods. No Refund Forth Coming...
Tennis-Point.co.uk What can I say... THE WORST ! Lost / Missing Goods, No Refund Forth Coming After 7 Weeks ! Dozen Of Emails / Like Talking To A Stone Wall. Zero Accountability Taken. Shop Elsewhere & Look Take A Look At Their TrustPilot Rating... 2.3 Truly AWFUL. Tennis-Point.co.uk
Never Again ! No Way ! No How !
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17 Oct 2023
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THE WORST ! Lost, Missing Goods. No Refund Offered
Tennis-Point.co.uk What can I say... THE WORST ! Lost / Missing Goods, No Refund Forth Coming After 7 Weeks ! Dozen Of Emails / Like Talking To A Stone Wall. Zero Accountability Taken. Shop Elsewhere & Look Take A Look At Their TrustPilot Rating... 2.3 Truly AWFUL. Tennis-Point.co.uk
Never Again ! No Way ! No How !
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7 Feb 2024
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Cheesed off. ...Still awaiting delivery!
Have used previously and been pleased but although getting promised delivery messages this time nothing has appeared after three weeks. Disappointed to say the least.
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28 May 2024
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Delivery issues
Delivery originally promised on 24th May.
Then promised for collection on 28th May
Next expected collection date on 29th May
I’m not holding my breath!
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15 May 2024
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Tennis pro racket not as it is advertised
Purchased a tennis racket stating it was a head speed pro but turns out to be totally different. Very misleading advertising 😩 very disappointing
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23 May 2024
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Unacceptable and unexplained delays
Days after the order was put in, I have still not received any information about the parcel.
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16 Oct 2023
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Disappointing
Have had no information about delivery and order hasn’t arrived , ordered over a week ago
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11 Apr 2024
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I queried about expedited delivery times and did not receive focused response but directed to FAQ. I’ve opted for paid delivery to expedite delivery but have still not received any confirmation on the way forward with delivery of may package at a specified date.
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18 Feb 2024
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I ordered something 7 day ago and still don’t know when it will arrive or if it has even been dispatched
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22 Oct 2023
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Not sure where to start other than avoid this website.
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20 Apr 2024
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Have been charged for delivery but haven’t received it yet , not to order anymore with this late delivery and paying £7 or £8 for delivery .
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27 Mar 2024
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Unbelievably long delivery time. I am still waiting for my order.
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8 Feb 2024
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worst service
no delivery
no response
no refund
abysmal
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20 Feb 2024
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my order has not even been dispatched after a week
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14 Dec 2023
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Item wasn’t available 🤦♂️🤦♂️
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