tennis-point.co.ukReviews:
88 reviews in the last 12 months2,865 total reviews
Good
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Top positive review
29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
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Top negative review
5 Jun 2023
Verified review
Terrible terrible terrible.
Happy to take payment; then absolutely non existent communications.
Now almost two weeks since paying, no sign of the rackets, nobody answering the phone (always goes to voicemail), no email replies.
Seriously - AVOID - go with someone else; anyone else except these guys who I do wonder if they are actually a scam. I am £400 out of pocket. Hoping PayPal / Amex agree and will refund asp.
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Reviews for tennis-point.co.uk
24 Jul 2023
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came on time easy to pick up at co.op
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21 Jul 2023
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You send out an email asking to rate on a service and delivery when the item has not yet arrived!
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19 Jul 2023
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Web site easy to navigate. Great range of products. Wish the racquet could arrive strung with selected strings.
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17 Jul 2023
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Delivery delayed, but no mention of when the item might arrive
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CW
Caroline W.
Glasgow
17 Jul 2023
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Excellent easy transaction, quick delivery but that might explain the high postage cost. Perfectly packaged too
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17 Jul 2023
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Easy to find what you need, the best selection of tennis clothes.
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14 Jul 2023
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12 Jul 2023
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love the items have bought 2 jackets athother 1 on order great quality and service
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9 Jul 2023
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7 Jul 2023
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This is the perfect place where I buy tennis items for my son. They keep me informed on my order progress and the service is excellent. I highly recommend .
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3 Jul 2023
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2 Jul 2023
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30 Jun 2023
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SW
29 Jun 2023
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Delivery process needs improvement
Order process was easy, but delivery process and tracking not very good.As full address not given to the courier and hence the parcel was delayed by quite a few days as they coukdnt find the delivery address, and very difficult/ impossible to get hold of help at tennis-point to get this resolved.
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28 Jun 2023
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Easy and clear website to order, good sizing advice, fast service
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26 Jun 2023
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Hopeless address system - wouldn’t let me enter my house name, then delivery courier didn’t deliver as says ‘I’ve moved!’! Trying to contact help center is hopeless & leads to numerous automated emails,
No delivery, no idea whether I will ever receive my goods.
Poor serve.
Will not seek a second serve with them agein.
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26 Jun 2023
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25 Jun 2023
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22 Jun 2023
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Prompt service and easy return
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18 Jun 2023
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Quick service with good information.
Product as described.
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