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Top positive review
29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
Terrible terrible terrible.
Happy to take payment; then absolutely non existent communications.
Now almost two weeks since paying, no sign of the rackets, nobody answering the phone (always goes to voicemail), no email replies.
Seriously - AVOID - go with someone else; anyone else except these guys who I do wonder if they are actually a scam. I am £400 out of pocket. Hoping PayPal / Amex agree and will refund asp.
My order was delayed without providing any reason as for why. I sent several emails during s week without getting any reply back. Customer service is nonexistent
The shopping experience was easy and excellent. The website is clear and my order arrived as per the estimate time. The reason I can't give 5 stars is I never got a further email to the order confirmation one. My order arrived without me knowing if it had shipped or a tracking, luckily I can trust my neighbours on picking it up.
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29 Aug 2023
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Still an issue with delivery and dpd delaying delivery as they had issues on the address which doesn’t make sense as it’s the same address I’ve always shipped to and they always seem to use the same excuse
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25 Aug 2023
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Delivered the wrong Color of the bag and didn’t reply to my ask of not adding invoice to the order since it was a gift…
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18 Aug 2023
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11 Aug 2023
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The racquet was delivered 24 hours late but other than that there was good service.
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11 Aug 2023
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All done on time, and as advertised
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5 Aug 2023
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3 Aug 2023
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26 Jul 2023
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26 Jul 2023
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Good service!
Good service. Always buyng from Tennispoint, best shop so far.
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