jukki.ukReviews:
704 reviews in the last 12 months1,463 total reviews
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Top positive review
29 Sept 2023
Verified review
I've ordered many things for my baby. Everything is very well made, excellent materials, colours. I am beyond thrilled. From the order date to delivery it took 2,5 weeks. I've received an email of apology that my order will be a bit late. It all came in a box, all packed separately, very nicely. I also got an extra package with two tetra diapers and one nest mattress. I am very satisfied and will be ordering more surely.
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Top negative review
12 Dec 2023
Verified review
This is the second time I've ordered from here and it isn't until around a week after I've ordered that I get an email to say there are delays in delivering the item. This has happened twice now. I ordered my second item around a week and half ago and it's only just been shipped. Unfortunately, both items have been gifts. If you order for a gift, I'd make sure you order well in advance. My friend had said that her gift was soft and good quality and was really pleased with it. Not sure I'd order from here again though.
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Reviews for jukki.uk
5 Mar 2024
Verified review
Item size on website incorrect
Item said it was bumper for standard uk cot but was much smaller and not useful.
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Answer by jukki.uk
5 Mar 2024
Yes, the dimensions are mentioned in the offer. It is also more safe for the child that the crib is protected with 1 cot bumper
10 Mar 2024
Verified review
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24 Feb 2024
Verified review
I ordered my products nearly three weeks ago and only received one email to say it was going to be delayed the following week and then the invoice came through a few days ago and had only just been processed even though the payment came out the day after I placed the order
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Answer by jukki.uk
25 Feb 2024
Thank you for your review and we are sorry for the delay. Your order is in transit and should be delivered soon.
24 Jan 2024
Verified review
I did not get my paket at right time. Delivery is very slow.
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Answer by jukki.uk
24 Jan 2024
Thank you for your review. Your order is in transit and should be delivered soon, we are sorry for the delay.
25 Aug 2023
Verified review
Very long time to be delivered.
It's been two weeks from the day I made my order and it still hasn't arrived yet. I keep contacting the customer service and they keep promising that the parcel is on its way. I check the tracking number and I can see that Royal Mail waiting for my parcel to be sent to them from Jukki for three days now, still nothing going on. Very disappointed with Jukki experience. I don't need this order any more because of delay and still have no idea when I will receive it to make an return.
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Answer by jukki.uk
26 Aug 2023
Thank you for your review.
Your order is shipped 23.08 from our warehouse in Poland, the average delivery time is 4 a 6 days.
Please be patient. Your package is on its way to Royal Mail's main warehouse. The parcel status will be updated after the package is scanned by a Royal Mail employee.
6 Sept 2023
Verified review
Delay in Delivery
Ordered a baby nest cocoon comfort with expected delivery 5-7 business days. I ordered this on the 23rd August and I have still not had an email to confirm this has been dispatched. I emailed customer care who very promptly replied and advised there is a delay with orders, however this needs to be shown on the website as my due date is fast approaching and I would not have ordered this if I knew it would take this long.
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Answer by jukki.uk
6 Sept 2023
Thank you for your review, your order is in transit and will be delivered soon, we are sorry for the delay!
12 Jun 2023
Verified review
The baby best is not portable and we cannot take with us when we travel - it is advertised as being travel compliant but this is not the case. When I contacted customer services there was no commitment to help just a terse message stating to return the baby nest. Unhelpful and unfriendly - will not use again as it is certainly not value for money.
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Answer by jukki.uk
13 Jun 2023
Thank you for your review, we are sorry that you are not satisfied. As mentioned on our website, the return costs are on your own expense if there is no defect on the product. If you find it does not meet your expectations we will gladly receive the product back and transfer your money back to you:).
5 Sept 2023
Verified review
My order is late and I didn't get any specific information on when I will receive it. When I asked for more details, the company said they will send it urgently. That was 4 days ago and I still haven't received the goods. Checked with the courier, they haven't received the package yet. Very disappointed.
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Answer by jukki.uk
5 Sept 2023
Thank you for your review, your order is in transit and will be delivered soon, we are sorry for the delay!
30 Nov 2023
Verified review
Charges £10 for standard delivery of a nursing pillow cover and this is hidden from you at checkout and only realised after I had submitted payment. Needs to be clearer at checkout the you are being charged an abnormally large amount to deliver a very light item and not even quickly
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Answer by jukki.uk
1 Dec 2023
Thank you for your review, we are happy that you are satisfied with our products. About the delivery premium fee is the information mentioned on our website. We are sorry if this has not been clear to you.
9 Sept 2023
Verified review
Delayed delivery. Still waiting for my item to arrive. Twice as long as promissed. Expirience so far- wouldn't use again. They need to work on their reliability
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Answer by jukki.uk
11 Sept 2023
Thank you for your review, we are sorry for the delay!
25 Sept 2023
Verified review
Very sow delivery
The products are nice, but the delivery is very slow.
Even with expedited shipping, I received my order only after 14 days.
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Answer by jukki.uk
27 Sept 2023
Thank you for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:) we are sorry for the delay!
2 Sept 2023
Verified review
Waiting for the delivery too long, got a replay that the package was sent urgent, and it still did not arrived.
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Answer by jukki.uk
3 Sept 2023
Thank you for your review, your order is in transit and will be delivered soon, we are sorry for the delay!
6 Sept 2023
Verified review
Tempi di spedizione troppo lenti
Ordine fatto il 22 agosto,arrivato nella sede del corriere dopo 10 giorni
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3 Nov 2023
Verified review
Vec 10 dana je prislo i jos nema dostave jastuka koji sam narucila
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18 Sept 2023
Verified review
Deliver was supposed to be 4-7 days and took 2 weeks.
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Answer by jukki.uk
18 Sept 2023
Thank you for your review and our apologies for the delay!
7 Aug 2023
Verified review
Love the product, but delivery was so late
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Answer by jukki.uk
7 Aug 2023
Thanks for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:) we are sorry for the delay!
16 May 2023
Verified review
it took 10+ days to deliver the order
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Answer by jukki.uk
17 May 2023
Thank you for your review, due the public holidays i Poland the delivery time was a bit longer then usual, we are very sorry for this!
22 Sept 2023
Verified review
I placed my order 08/09/2023 and today it’s 22/09/2023.
I didn’t receive it yet
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Answer by jukki.uk
24 Sept 2023
Please contact our customer service, your package is send back to us by the courier company.
5 Sept 2023
Verified review
Not happy for the delay
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Answer by jukki.uk
5 Sept 2023
Thank you for your review, we are sorry for the delay!
24 Sept 2023
Verified review
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Answer by jukki.uk
27 Sept 2023
Thank you for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:) we are sorry for the delay!