jukki.ukReviews:
704 reviews in the last 12 months1,463 total reviews
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Top positive review
29 Sept 2023
Verified review
I've ordered many things for my baby. Everything is very well made, excellent materials, colours. I am beyond thrilled. From the order date to delivery it took 2,5 weeks. I've received an email of apology that my order will be a bit late. It all came in a box, all packed separately, very nicely. I also got an extra package with two tetra diapers and one nest mattress. I am very satisfied and will be ordering more surely.
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Top negative review
12 Dec 2023
Verified review
This is the second time I've ordered from here and it isn't until around a week after I've ordered that I get an email to say there are delays in delivering the item. This has happened twice now. I ordered my second item around a week and half ago and it's only just been shipped. Unfortunately, both items have been gifts. If you order for a gift, I'd make sure you order well in advance. My friend had said that her gift was soft and good quality and was really pleased with it. Not sure I'd order from here again though.
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Reviews for jukki.uk
10 Apr 2024
Verified review
Print wasn’t lined up at all, really ruins the item. Contacted Jukki, they responded quickly, asked for another cover to be sent but they said the next one could be the same so just a warning to anyone who is ordering covers that they may not line. Recieved £5 of the purchase because of the design layout fault
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Answer by jukki.uk
12 Apr 2024
Thank you for your review
7 days ago
Verified review
Very poor quality of bumper protector for bed. I have ordered one and came with two stains on it. Looked like was used already, not fresh and very bad in aesthetic sense.
Never again will them.
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16 Apr 2024
Verified review
Never received my order! Now waiting for weeks for my refund but nothing is happening!
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Answer by jukki.uk
17 Apr 2024
Thank you for your review. Evri lost your order, they delivered it but there was no package at your place. We refunded your money, it should be on your account within a few days.
3 Apr 2024
Verified review
I didn’t get my order at all!
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Answer by jukki.uk
4 Apr 2024
The parcel has been delivered.
For more information, please see the detailed shipment tracking below.
https://gls-group.eu/SI/en/parcel-tracking/?match=511702303
4 Mar 2024
Verified review
Arrived much later than said and customer service is very poor and rude in response will not be back to buy anything again the quality of material is poor also
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Answer by jukki.uk
4 Mar 2024
Thank you for your review. We are sorry for the late delivery. Our customer service is answering to emails within in a few minutes/hour. To which email address did you send your email? Our products are made with high quality fabric.
17 Mar 2024
Verified review
I am still waiting for my refund, the neck pillows were delivered back to you a week ago.
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Answer by jukki.uk
18 Mar 2024
Thank you for your review. I already replied to your email:)
22 Feb 2024
Verified review
Worst experience I have ever had ordering online
Delivery took longer than expected, cindy from costumer service was rude and very not helpful, I had to pay for the return and waste more time fillimg up a return form,
Terrible experience and I will never ever buy from you again.
I'm still waiting for my refund.
You have a lot of work to do to improve yourself and there are too many better options. Definitely the first and last time I order anything from you.
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Answer by jukki.uk
23 Feb 2024
Thank you for your review. We are sorry that you are not satisfied. Unfortunately customer service can't do anything about the return being on your own account, we're sorry it came out wrong to you.
28 Feb 2024
Verified review
Didn’t want the product but to get a refund I’d need to arrange shipment back to Germany! That would cost more than item itself.
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Answer by jukki.uk
28 Feb 2024
I'm very sorry for this mistake, you received the wrong address for return, off course you can send the parcel back to our warehouse in the UK. I already send a email to you.
18 Feb 2024
Verified review
I send 2 email regarding my order because tracking number still not changed and Still not receiving answer.
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Answer by jukki.uk
18 Feb 2024
Thank you for your review, we replied to every email that we received from you, please check your email:)
5 Feb 2024
Verified review
My parcel never arrived ! And they said there’s nothing they can do really bad as I’m £100 down.
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Answer by jukki.uk
5 Feb 2024
Thank you for your review. That's not true, your parcel is delivered due the track and trace link.
https://www.evri.com/track/parcel/H001EA0107188386/details
Delivered
We've delivered your parcel to the delivery address
Delivered on
Mon 29th Jan
Delivered at
12:58
27 Feb 2024
Verified review
Ordered on the 15th and still not received
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Answer by jukki.uk
28 Feb 2024
Thank you for your review and sorry for the delay! We do our best to ship your order asap. You will also receive a gift from us for the long waiting time.
26 Feb 2024
Verified review
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18 Feb 2024
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18 Jan 2024
Verified review
The quality of the product is very poor .
the material is not pleasant to the touch and is very thin…
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Answer by jukki.uk
18 Jan 2024
Thank you for your review, can you please send us pictures of the received item by mail? contact@jukki.uk
23 Jan 2024
Verified review
Still doesn’t have my order that I bought almost 3 weeks ago and can’t even track my parcel
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Answer by jukki.uk
23 Jan 2024
Thank you for your review! Your order is in transit and will be delivered soon, we are sorry for the delay!
31 Jan 2024
Verified review
ordered 2 weeks ago and still hasn't arrived.
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Answer by jukki.uk
31 Jan 2024
Thank you for your review and we are sorry for the delay. Your order is shipped today and will be delivered soon.
31 Jan 2024
Verified review
Please see emails regarding delivery times.
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Answer by jukki.uk
31 Jan 2024
Thank you for your review and we are sorry for the delay!
11 Dec 2023
Verified review
Missing items
Just arrived half of my order, and on the 6th , I emailed them asking why just half of my order was invoiced and sent tracking. It was confirmed that 2 packages would arrive by post because of duty customs and was not to worry about. Today arrived only one parcel as predicted. Could you please reply to my email with the tracking of the second package, as I've ordered these products more than 2 weeks ago. Thank you!
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Answer by jukki.uk
12 Dec 2023
Thank you for your review. Yes, i already replied to your email:)
30 Jul 2023
Verified review
I waited for the order for two weeks and when I received it, it turned out that I received a different toy than I ordered - no one informed me about it..
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Answer by jukki.uk
31 Jul 2023
Thank you for your review, can you please contact us by email? We will send you the correct item. We are sorry for the mistake!
21 Aug 2023
Verified review
Baby nest
I placed an order on 7-8-23 to be delivered within 4-7days, it is now the 21st of August and I have not received my order yet.
Apart from one email to say my order will be delayed by several more business days I have heard nothing from Jukki so far.
Very disappointed and would have given 0 stars if possible and most likely not recommend to friends and family
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Answer by jukki.uk
21 Aug 2023
Thank you for your review. I see in our system that one item from your order is not in stock, we have to wait for the production. We do our best to ship it as soon as possible, we are sorry for the delay! You will receive a gift from us for recompensation.