lampandlight.co.ukReviews:
931 reviews in the last 12 months9,940 total reviews
Excellent
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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
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Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk
1 May 2023
Verified review
The lamp arrived with white sticky substance in several places on the cord. Also, it came with an EU plug and a very big adapter for the UK. The lamp description did not say this. I don't an EU plug and a big adapter because the adapter is too big and too visible and I have only a small space in which to plug it in alongside several other plugs. I have chosen to return the lamp. However the communication for the return was prompt.
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30 Apr 2023
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UPS a nightmare to deal with to return
Everything was great easy to order etc but I decided to return the items and it turned into a real hassle dealing with UPS. I ended up running back and forth to the drop off point three times with the parcels which are large and heavy boxes because they wouldn't except the parcels without 3 copies of the commercial invoice. It just would have saved a lot of hassle if this instruction was in the email sent with the documents.
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24 Jul 2023
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Careful about lead times - not UK based
The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow.
Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning.
Just be careful about lead times, that's all.
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12 Nov 2023
Verified review
Item arrived, scratches and streaks on coating
Item arrived on time, well sealed and packaged in polystyrene, was expecting the item to be in good conditions, however the coating on the lamp is scratched and the uneven coating on the glass reveals dark bush strokes-like marks. Too bad because the item is very nice looking, item was discounted so i guess you get what you pay for.
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6 Oct 2023
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Fire rating description needs to be included along with perhaps necessary hoods where required
Instructions are not that clear on fitting
Packaging was very inadequate 16 expensive bulbs in a big box with no packaging to protect them from rolling around in the box and potentially damage
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10 Jul 2023
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Disappointed wit( the quality.
I was seduced by the offer of a highly discounted bollard lamp but was disappointed when they arrived as they were made of thin steel powder coated and not cast aluminium as most of them are. I guess you ultimately get what you pay for, but am not sure they will last very long..
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28 Apr 2023
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Had to rebuy LED light bulbs as reorder stock was not avaliable.
I had to rebuy some LED light bulbs as the stock of the bulbs I bought last year was no longer available. I didn't want to mix and match the colour temperatures of the bulbs, so this costs more money.
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8 Jul 2023
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great lamp, good lights solid build, easy to assemble
Adaptor does not fit 2 pin plug to convert to 3 pin, emailed but had difficulty making them understand
Have promised to send correct adapter
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3 Nov 2023
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Late delivery.
Next time that you state on your website: ‘order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
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22 Sept 2023
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The actual lamp is great. The UK plug case to input the EU plug was not so good. It did not fit in very easily (I hope it is safe) & there were no instructions.
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5 Aug 2023
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I bought two lamps, and one was faulty.
I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
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15 Oct 2023
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Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
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8 Oct 2023
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Great delivery time, product very nice, it’s just the holder for the bulb doesn’t sit quite straight which lets it down.
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3 May 2023
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you took my money within a day of me placing the order, but it has now been a week and nothing has arrived.
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24 Apr 2023
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Needed to return items but they came in 3 boxes sent only one return label. Emailed but no response.
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26 Jul 2023
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Unsafe goods
Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
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27 Aug 2023
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Check that products work saves a lot of bother sending back. I did like the light but faulty wire
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12 Jun 2023
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The green desk lamp shade has imperfections in the glass
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23 May 2023
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Problem with the light but customer service was good
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2 Oct 2023
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My plug adapter was missing from my order
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