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lampandlight.co.uk
Reviews:

936 reviews in the last 12 months9,922 total reviews  

4.52
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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16 hours ago
 Verified review

Lack of communication and care

I received an email informing me my package would be delivered on the 18th or 19th. As the property it's getting delivered to is empty it's important I know the dates. My husband went to the house today to await the delivery but found it wedged next to bush in front of the house. I checked the tracking and found that it had been delivered on the 16th and I had not been informed. This means my package was out all night and could have water damage as it rained last night. I would not have minded receiving it early if I had been informed.
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10 days ago
 Verified review

Still waiting...

I maked one order with 4 articles on March and paid that on one proforma invoice with information that procedure started. I didn't expect that after I have to find spedition company, custom procedure...Instead of joy to have nice new Lights, I have long time work...I also got information that one package arrived on custom and another not, my order is separate in two packages! Disappointed!
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4 Apr 2024
 Verified review
Took ages for delivery that it arrived after I need it and now being charged for returns, if i knew returns would cost £5 I wouldn't have ordered in the first place.
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5 days ago
 Verified review
Awfull experience, there are extra costs for customs, that were not properly communicated. I am requesting refund.
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5 Apr 2024
 Verified review
Still waiting for delivery after a week been messed around by them told them I want to cancel and get a refund
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21 Mar 2024
 Verified review
The lights arrived scratched. I sent photographs but no response at all
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4 days ago
 Verified review
I don't have answer, I send mail.
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27 Mar 2024
 Verified review
Fraud company, do not buy!!
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4 Apr 2024
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Prevaranti
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23 Mar 2024
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23 Feb 2024
 Verified review

Cover Plates - Too Thin

I ordered some cover plates for covering very large downlight holes when wanting to install spotlights. They looked great on the website, but they’re actually only 1 or 2 millimetres thick, and so warp when you go to screw up your downlight if the hole is quite large. I’ll now need to replace them or fashion some spacers for the holes. If they were 5mm thick or so, I think they’d do the job well. They also arrived with packaging stickers stuck to them, which I had to remove residue of with WD40.
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21 Feb 2024
 Verified review
The process of sending anything back is flimsy and confusing. And to add to this you have to pay too. I would never have ordered anything if I was aware of this in the first place
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16 Mar 2024
 Verified review
Really disappointed in the quality of lighting. The warm white glow has bright white and low white in making the walls look dirty or marked. Very disappointing
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15 Mar 2024
 Verified review
Your customer service is the best , but your product that advertised, is looked to be top of range so when it arrive it not have very good build quality,
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8 Mar 2024
 Verified review
Pay my credit of £400 back into my accopunt as two weeks late
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26 Feb 2024
 Verified review
Damaged lights and no response to my complaint
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9 Mar 2024
 Verified review
Not honest
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2 Mar 2024
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28 Feb 2024
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9 Feb 2024
 Verified review

A DUTCH COMPANY, NOT BRITISH

It was not made clear from the start that the company is based in the Netherlands. The website is called lampandlight UK, which suggests it is a UK business. The website also made no mention of the order coming from Holland first and only then being delivered by Yodel, so until my order reached the UK, there was zero tracking. Also, the photo of the lampshades I ordered was NOT representative of the colour of them in reality. I ordered light brown shades and in reality they are dark beige. I feel totally cheated and what is more, any returns must be sent to Holland and £4.50 is deducted from any refund. Lampandlight UK are a deceptive company and I would never use them again or recommend them to anyone.
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