lampandlight.co.ukReviews:
928 reviews in the last 12 months9,949 total reviews
Excellent
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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
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Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk
23 Feb 2024
Verified review
Cover Plates - Too Thin
I ordered some cover plates for covering very large downlight holes when wanting to install spotlights. They looked great on the website, but they’re actually only 1 or 2 millimetres thick, and so warp when you go to screw up your downlight if the hole is quite large. I’ll now need to replace them or fashion some spacers for the holes. If they were 5mm thick or so, I think they’d do the job well. They also arrived with packaging stickers stuck to them, which I had to remove residue of with WD40.
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1 Feb 2024
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Lampaisvetlo is a deceiving and fraud online shop!! There is no mention that the goods are arriving from Netherlands and that they are subject to customs and customs clearing which is the extra cost that customer needs to pay. Unfortunatley this is a typical deceiving the shopper and actual cost of the item is not the one that is shown online! Watch out for this online shop! I will put this fraud on all possible websites that I'm aware of and believe this will have to stop!
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5 Feb 2024
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Where are my lamps?? I ordered these more than a week ago and not only have they not arrived, but communication about my order and expected time of arrival has been woeful. I’m sure I’ll love them if I ever see them!
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21 Feb 2024
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The process of sending anything back is flimsy and confusing. And to add to this you have to pay too. I would never have ordered anything if I was aware of this in the first place
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15 Feb 2024
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Not v polite sales staff. Outrageous delivery service by Yodel
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30 Jan 2024
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18 Jan 2024
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Cant see my order on the account and the order has been placed 9 days ago and haven’t got any email with the track order
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27 Dec 2023
Verified review
Prices is on DAP delivery terms.
You will have to pay an additional 30% to do custom clearance in Serbia.
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29 Dec 2023
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I haven’t received my order and it was a Christmas present, delivery cost me £5 too
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22 Jan 2024
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Emailed you three times as I was overcharged
Never had a reply
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2 Jan 2024
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Haven’t received the product and not replying to email requests
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21 Jan 2024
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I ordered 6 lights and only 5 were delivered
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28 Dec 2023
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You have to introduce call center for Serbia.
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30 Dec 2023
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Goods have not arrived
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4 Jan 2024
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30 Dec 2023
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28 May 2023
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Order cancelled without any communication. Awaiting refund.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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29 Sept 2023
Verified review
Outside the EU you have to import the goods yourself
You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and import of the goods to your country. I would never have decided on this purchase if I had known what it was about. I would like to point out that you do not have this information on the site and that according to the law on consumer protection in Serbia, you should have it.
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7 Dec 2023
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Order was market as dispatched but never sent
Order was market as dispatched, given a invoice and money taken from my account. Yet 5 days later courier still said they were waiting for the sender to drop the parcel. Had to call and ask for a full refund and was told that they will raise a credit note after a few days and then process my refund “any pay you what’s due”… did not sound like a full refund and I am still waiting for confirmation of a refund being requested two days ago.
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30 Apr 2023
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UPS a nightmare to deal with to return
Everything was great easy to order etc but I decided to return the items and it turned into a real hassle dealing with UPS. I ended up running back and forth to the drop off point three times with the parcels which are large and heavy boxes because they wouldn't except the parcels without 3 copies of the commercial invoice. It just would have saved a lot of hassle if this instruction was in the email sent with the documents.
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