MYPICTURE

Reviews:

My picture came in a reasonable time, however the actual picture with the white deep border looked like it cut the top of the head off my grandson. I opened the picture frame to see if it was ok without the border, unfortunately the picture was also cut down. I have ordered a copy of the picture to put in your frame from another source. I was looking forward to seeing my 6 grandchildren all together which was some achievement as they live in different parts of the UK. So must say not my best experience for a first time user

Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.

Waited 3 weeks for order , once it arrived the back of my pillow case , even though completely sealed in a cellophane bag one quarter was very marked, dirty and pillow itself did not fully fill case . Asked for replacement which they have agreed to , but got no apology . Very disappointed

The canvas is very bobbly and the picture hasn't been stretched enough around the wood so the edges can been seen on the picture. Very disappointed. Need to get it done again as it's an anniversary present

I was very happy to order it, something unusual... It came not completed? It is missing one puzzle, it should be a gift but now I am not sure if it will come on time... Little be disappointed.

Order sat for 7 days without being passed to courier. Completely useless customer service all automated without the capability to understand what the issue was Will not use again

Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.

Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow

You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!

Product is faulty with missing letters On pillow cases. And contact with the company is more or less non existent

Picture was a lot smaller then I sent, and not worth the price.

Picture ready in a couple of day and a week to deliver

Paid for paper wrapping was awful

Very slow delivery

I haven't seen the picture as it is for someone else but the delivery time was not good. At first I was told you couldn't find the picture as it was missing somewhere between you and Yodel, the delivery service. I would either need a re-print or a voucher to buy something else from you. I would not have accepted a voucher. If you couldn't supply the original order, why would I want something else you perhaps couldn't supply? If I had decided on a re-print it would not have been received in time for the birthday present I had planned it for. I had no choice but to go with the re-print because I wouldn't have been able to get anything quicker anyway and get it to them on time. In the end the original turned up just in time. I think, if things go missing you should be offering a refund. I found customer service lacking in empathy. It was just as though they really didn't care and I had to accept their decision or nothing. I'm hoping the picture is better than the service provided.

Whilst the print quality was good and bright colours unfortunately the quality of the card is very poor and won’t stand to being made up more than once or twice. Customer service just said they would pass my comments on. I would have returned it but it was sent direct to my seven year old granddaughter who was so excited to receive it but who also commented on how thin it was.

Original delivery had one damaged item. That was re-sent and also arrived damaged. Box was open too. No internal padding or protection. Have asked for damaged item to be sent again but so far given offer of a voucher which offer no discount on website price. Pity, as print quality was good. I have asked why contents have no protection and not received a response.

Wouldn't use again - ordered 3 of the same image, 2 were okay (just okay) and the 3rd was very poorly mounted. As it was a present I had to buy something else and then My Picture refused to refund the faulty item - they insisted on sending a replacement despite me asking twice for a refund rather than another print that will arrive after it was required

Told that order had been dispatched but didn’t get into the hands of yodel for nearly a week. Once it did was delivered quickly. Very difficult to communicate with my picture. Ordered 2cm frame but received 1 cm. Won’t use again.