MYPICTUREReviews:
26,047 reviews in the last 12 months143,065 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
11 days ago
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Love everything about it,it just took a little longer to get here
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Answer by MYPICTURE
10 days ago
We appreciate your patience and positive feedback. We're delighted to hear you love everything and will continue working hard to maintain your satisfaction. Thank you for your understanding.
1 May 2024
Verified review
Good product , took bit longer to arrive than expected
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Answer by MYPICTURE
1 May 2024
We appreciate your feedback and patience. Delays can occasionally occur due to unforeseen circumstances. We continuously aim to improve our delivery times. Your satisfaction is our priority. Thank you.
1 May 2024
Verified review
The picture was lovely but the frame is very very poor quality
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Answer by MYPICTURE
1 May 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered to improve our offerings. For further assistance, we will reach out to you through email.
30 Apr 2024
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29 Apr 2024
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29 Apr 2024
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Dispatch is slow
Product is first class but dispatch is very very slow. Item was finished, but sat in the warehouse for 6 days before leaving the warehouse in Germany. However when the item arrived, I was very impressed, really good quality at a great price.
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Answer by MYPICTURE
29 Apr 2024
We appreciate your feedback regarding the dispatch speed. We are constantly working to improve our services and your comments will certainly be taken into account. You will receive a follow-up email from us shortly.
29 Apr 2024
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28 Apr 2024
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Disappointed in canvas lay out
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Answer by MYPICTURE
28 Apr 2024
We're sorry to hear of your disappointment. Your feedback is valuable to us. We'll be reaching out via email to learn more about your experience and how we can improve. Thank you for sharing.
28 Apr 2024
Verified review
I have reported the issue, but I think some common sense needs to be used with photos and checked that no one's heads are chopped off.
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Answer by MYPICTURE
28 Apr 2024
We value your input and appreciate your feedback. Our team always aims for quality service and we're sorry to hear that your experience didn't meet those expectations. Your comments will be noted for future improvements.
28 Apr 2024
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28 Apr 2024
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28 Apr 2024
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It’s ok
When it came it has a dent on the frame but the pic is brilliant
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Answer by MYPICTURE
28 Apr 2024
We appreciate your valuable feedback. We're pleased to hear that you're satisfied with the picture quality. Your comments regarding the condition upon arrival have been noted and will certainly be taken into account. Thank you.
28 Apr 2024
Verified review
Puzzle fine, packaging very poor.
The puzzle itself is fine but the packaging leaves a lot to be desired! When I opened the envelope several pieces were loose. Surely it could have been mounted on low-tack film. I have spent some time creating more secure packaging.
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Answer by MYPICTURE
28 Apr 2024
We appreciate your feedback regarding the packaging. We're sorry to hear about the loose pieces and understand your frustration. We will certainly take your suggestion into consideration. Expect an email from us soon for further assistance.
27 Apr 2024
Verified review
Qick and easy to order and a good product, just a little slow on shipping
Production and shipping out of production was quick however being based in germany the overseas shipping to the UK was around 8 days. I cannot really blame the company as this is more likely a brexit thing sadly.
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Answer by MYPICTURE
27 Apr 2024
Thank you for your feedback. It's regrettable that you experienced delays in shipping. Your input helps us understand areas where we can improve. We appreciate your understanding and will consider your feedback in our ongoing efforts to enhance our services.
CC
Christine C.
Windlesham
25 Apr 2024
Verified review
Colour debatable but it must be…difficult
Colour debatable but it must be difficult.
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Answer by MYPICTURE
25 Apr 2024
We appreciate your understanding and patience with the color aspect. Your feedback is valuable to us and will certainly be considered for future improvements. Thank you for taking the time to share your thoughts.
25 Apr 2024
Verified review
The canvas print is beautiful. It was everything I was expecting. The only reason I didn’t give 5 stars was because my order seemed to be in shipping for nearly 2 wks which I know that isn’t the consumers fault but when I tried to message customer service I was only able to speak to a digital chat. Fortunately my order came a day later. Yodel delivery were brilliant.
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Answer by MYPICTURE
25 Apr 2024
We appreciate your feedback and are glad you found the canvas print beautiful. We acknowledge your concern about the shipping time and customer service interaction. Your input is valuable to us and will be considered for future improvements.
25 Apr 2024
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25 Apr 2024
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Canvas Print
Digital photography transfered to a canvas, the picture is excellent price is superb. My only gripe is the delivery timesvare a little misleading unless reading the very 'small' print. That said i would recommend this company.
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Answer by MYPICTURE
25 Apr 2024
Thank you for your feedback and recommendation. We always strive to improve our service and we appreciate your comment regarding delivery times. Your insight is valuable as we continue to make enhancements.
JS
jackie s.
Braintree
25 Apr 2024
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24 Apr 2024
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