MYPICTUREReviews:
26,103 reviews in the last 12 months142,162 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
5 Apr 2024
Verified review
Not that good not worth the money
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Answer by MYPICTURE
5 Apr 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll surely take it into account for our future improvements.
5 Apr 2024
Verified review
I've already submitted a detailed explanation regarding my issues
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Answer by MYPICTURE
5 Apr 2024
We appreciate your feedback and understand your concerns. Our team is currently reviewing the details you've provided. We strive to ensure customer satisfaction and will be in touch shortly. Thank you for your patience.
4 Apr 2024
Verified review
Yay and nay
Picture was amazing, delivery time not so great considering I paid £6
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Answer by MYPICTURE
4 Apr 2024
We appreciate your feedback about the delivery time. We are constantly working to improve our services. Your comments are very helpful and will be considered. Further communication will be done via email. Thank you.
4 Apr 2024
Verified review
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3 Apr 2024
Verified review
Delivery took a while.
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Answer by MYPICTURE
3 Apr 2024
We appreciate your patience and feedback regarding delivery time. We continually strive to improve our processes for a better customer experience. Your understanding is greatly valued.
31 Mar 2024
Verified review
It took too long to deluver
It took too long to deliver
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Answer by MYPICTURE
31 Mar 2024
We appreciate your feedback about the delivery time. It's valuable information for us. We'll contact you via email to discuss further. Rest assured, we'll take your feedback into account to enhance our services.
31 Mar 2024
Verified review
Poor quality material I even broke my nail trying to zip it up as the zip didn’t have a tab to hold onto to zip it up
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Answer by MYPICTURE
31 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly consider it as we continuously strive to improve our customers' satisfaction. Your comfort and convenience are our priority.
27 Mar 2024
Verified review
I ordered the puzzle, I wish it was placed on a thicker piece of card or even in a box like a gig saw puzzle.
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Answer by MYPICTURE
27 Mar 2024
We appreciate your feedback on the puzzle's packaging and understand your concern. We'll certainly take your suggestions into account. Expect to hear from us via email soon for further responses.
24 Mar 2024
Verified review
The shipping took almost two weeks instead of 4-8 days but the quality og my picture was really good and im happy with it and will definitely be buying more canvas
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Answer by MYPICTURE
24 Mar 2024
We regret to hear about the delay in shipping. Your feedback is highly valued and helps us improve. We're glad you're pleased with the quality. We'll reach out via email to further discuss your experience.
23 Mar 2024
Verified review
Looks like circular ink marks on the picture.
My first picture from you was excellent. The quality of my recent picture was not good. There are ink marks on one of the faces of my family members.
Very disappointed so, l will not be ordering again from you.
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Answer by MYPICTURE
23 Mar 2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the quality of your recent picture and will certainly take it into account. Please expect an email from us soon.
22 Mar 2024
Verified review
Everything is OK with picture itself. Problem is with delivery. Not everyone sitting at home and waiting for a parcel. Please add collect from store to delivery opinions.
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Answer by MYPICTURE
23 Mar 2024
We appreciate your feedback regarding our delivery options. Your suggestion about adding a store collection option is valuable. We will take this into consideration for future improvements. Please expect an email from us for further updates.
20 Mar 2024
Verified review
I have bought quite a few over the year but my last one is not a good quality staples missing from the corners frame not as good I won't buy from them again.
I have bought quite a few over the year
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Answer by MYPICTURE
20 Mar 2024
We appreciate your loyalty and feedback. We're here to provide the best possible experience and your insights help us strive towards that. Thank you for sharing your experiences with us.
20 Mar 2024
Verified review
Satisfied - good for the price.
I was really pleased with how easy it was to make the order on-line. However the jigsaw pieces produced were very thin and difficult to ‘ keep together’. I was also a little disappointed that the puzzle did not come in a box or other ‘gift ready’ container. Tracking of my order was not successful - don’t know whether this was due to you or the delivery company- but made me a little anxious as puzzle was a ‘time sensitive’ gift.
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Answer by MYPICTURE
20 Mar 2024
We appreciate your feedback and understand your concerns about the puzzle's packaging and tracking issues. Your input helps us improve and we'll certainly take it into account. We'll reach out to you via email to discuss further.
19 Mar 2024
Verified review
Quality of workmanship low. Took too long to dispatch
Order to ages to dispatch, online tracker said it had been collected when it hadn't. Pictures look rushed when they have been attached with the staples to the board. Has ripples in the canvas.
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about the delivery delay and your concerns over the canvas. Your feedback is important to us and will be taken into account. We'll be reaching out via email to better understand and assist with your situation.
19 Mar 2024
Verified review
Order took nearly 2 weeks to arrive. The pictures looked good quality, but considering the price, I expected better quality from the frames and also thought there would have been a glass cover, not plastic. The keyring looks very different from what was shown online too.
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Answer by MYPICTURE
19 Mar 2024
We appreciate your feedback and understand your concerns about delivery time and product quality. We're always working to improve our offerings based on customer feedback. We'll be in touch via email to further address your concerns.
19 Mar 2024
Verified review
There was a spelling error in my card when arrived and I am 100% sure I typed it in correctly on the website form
Package also took 11 days to arrive which is a bit too long.
Saving grace was the photo and frame which was pretty good
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Answer by MYPICTURE
19 Mar 2024
We regret to hear about the spelling error and delivery time. We will certainly take your feedback into account. Expect an email from us for further assistance.
17 Mar 2024
Verified review
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13 Mar 2024
Verified review
Didn’t arrive when I was told it would which led to disappointment on Mother’s Day
The photos itself are gorgeous. I’m very pleased I just wish that they’d arrived by Mother’s Day like I was guaranteed. Upon emailing customer service the system was automated and very unhelpful. I got nowhere. So my advice would be to order well in advance.
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Answer by MYPICTURE
13 Mar 2024
We appreciate your feedback. We regret any inconvenience and understand your disappointment about the delivery timing. We're always looking to improve and your comments will help us do that. We will reach out to you via email shortly.
13 Mar 2024
Verified review
I have to say…. Great value and nice product.
Now the bad bit….. a very poor delivery service used. Mypicture sort the issue out but at what cost? Being let down time and time again by Yodel is putting me off. They never following the instructions and dump the product
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Answer by MYPICTURE
13 Mar 2024
We appreciate your feedback. It's disheartening to hear about your delivery experience. We value your input and will certainly consider it as we continuously strive to improve. You'll be receiving an email from us shortly.
12 Mar 2024
Verified review
It came a day after the advertised day of Mother’s Day and the quality of the picture is poor, won’t be ordering again.
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Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about the timing and picture quality. Your feedback is valuable as we strive to improve. Expect an email from us soon for further assistance.