MYPICTUREReviews:
26,216 reviews in the last 12 months141,953 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
14 Feb 2024
Verified review
Ordered the aluminium photo print panorama 120x30 cm. I am pleased with the print but did not realise there would be no way of hanging it as the back is completely smooth. I saw there is a hanging kit but not the size to fit the panorama. The only way to put Ito. The wall is with sticky tape so I’m very disappointed as this was not made clear when I ordered it.
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback regarding the hanging method for our prints. We understand your disappointment and will take your comments into consideration. Expect an email from us to further address this concern.
18 Feb 2024
Verified review
I sent a canvas to my Mother in law after my Father in law had died I purchased a card with a message but the card didn’t have the message in it. It took a while and numerous calls to figure out who sent her the canvas. What was the point purchasing the card with no message
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Answer by MYPICTURE
18 Feb 2024
We're sorry to hear about the confusion with the card. Your feedback is valuable and we appreciate you bringing this to our attention. We will definitely take this into consideration. We will be in touch through email to address the issue. Thank you for your patience.
8 Feb 2024
Verified review
Flimsy frames
I have had several pictures from my picture and the frames were much more substantial than the ones I received yesterday. In fact the frames are so flimsy I’m surprised they weren’t broken in transit. I won’t be ordering anymore for you.
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Answer by MYPICTURE
8 Feb 2024
We sincerely appreciate your feedback. We regret that your recent experience didn't meet your expectations. Rest assured, we will consider your feedback for future improvements. Thank you.
15 Feb 2024
Verified review
Good end product but
Good end product, but be warned shipping takes a little while and incorrect status updates of parcel. They send an email to suggest parcel is in transit, when it's in fact not. Happened three times to me now
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback regarding the shipping updates. We’re always striving to enhance our services and your input aids us in this. We will be contacting you via email to further understand your experience.
11 Feb 2024
Verified review
Quite a few minor imperfections
The delivery took a while and quite a few minor marks and imperfections which I wouldn't expect. Thought canvas picture is very good quality on the whole, just the blemishes let the picture down.
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Answer by MYPICTURE
11 Feb 2024
We appreciate your feedback on the delivery and quality of the item. We regret any inconvenience caused. Your comments are noted and will be considered for future improvements. We'll reach out via email for further clarification.
16 Feb 2024
Verified review
The photo frames were not that great quality for the price really, your typical “the range type frames” which you could purchase and stick a photo in it yourself for a third of the price.
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Answer by MYPICTURE
16 Feb 2024
We appreciate your feedback regarding the frames. It's unfortunate to hear they didn't meet your expectations. We will take your comments into account for future improvements. Expect an email from us soon.
23 Feb 2024
Verified review
Must have missed something in the small print...but whilst the photo and frame were good, it didnt come with any attachment to hang off a wall on the back of frame....dissapointing!
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Answer by MYPICTURE
23 Feb 2024
We regret to hear your experience did not meet your expectations. Please be assured your feedback has been noted. We will be reaching out to you via email to better understand the situation.
10 Feb 2024
Verified review
I was a little disappointed as not all the photo was in the print I sent for, and because it was a gift I felt I couldn't give it to the person as they new what the photo was like.
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Answer by MYPICTURE
10 Feb 2024
We're deeply sorry to hear about your disappointment. Your feedback is invaluable to us and we appreciate your sharing this experience. We're continually striving to improve our service. Thank you.
18 Feb 2024
Verified review
love the product, well printed and packaged and appreciated the fixings provided. Yodel delivery service not so good. really poor tracking until the day of delivery.
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Answer by MYPICTURE
18 Feb 2024
We appreciate your feedback regarding the delivery service. We understand the importance of reliable delivery tracking and will certainly take your comments into account. Please expect an email from us soon. Thank you.
18 Feb 2024
Verified review
Picture is fine but I’m not too impressed that the postage was £6 and it nearly took a week to arrive! Purchased for a gift and it never arrived on time.
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Answer by MYPICTURE
18 Feb 2024
We appreciate your feedback. We regret any inconvenience caused due to the delivery time. Rest assured, we will consider your feedback in order to improve. We'll reach out to you via email to address this matter further.
KE
Kim e.
Birmingham
11 Feb 2024
Verified review
Sorry for the low score as ive had a few of these but I didn't realise it was as small as it was still a beautiful picture but way too small
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Answer by MYPICTURE
11 Feb 2024
We appreciate your feedback. We understand size expectations may vary. Your comments will be taken into account to improve our product descriptions. Look out for an email from us for further assistance.
7 Feb 2024
Verified review
Was ok
was great quality only thing that let it down was the top part of my husbands head was cut off making him look like King Charles ha ha
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7 Feb 2024
Verified review
One picture, has a head cut off.
UPS really bad couriers, email they would deliver Friday 11 45 to 13 45, turned up Tuesday about 13 00
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8 Feb 2024
Verified review
Tracking information was very sparse and when I tried to contact both yourselves and yodel all I got was negative or no responses
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Answer by MYPICTURE
9 Feb 2024
We appreciate your feedback regarding the tracking information and communication experience. We're committed to improving our services and your input is valuable in this process. Thank you for sharing your experience.
17 Feb 2024
Verified review
I wasn't overly impressed with the quality. Felt it could have been finished off a bit better
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Answer by MYPICTURE
18 Feb 2024
We appreciate your feedback and understand your concerns about the quality. Your observations are vital to us and we'll certainly take them into account. Please expect an email from us to discuss this further.
14 Feb 2024
Verified review
Very thin quality canvas unsure if I chose the cheap option . Ok for delivery price only .
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Answer by MYPICTURE
14 Feb 2024
We appreciate your feedback on the canvas quality. We understand your concerns and are always striving to improve. We'll incorporate your feedback in our ongoing efforts. Expect an email from us soon.
15 Feb 2024
Verified review
Canvas photos were very good but ……
Canvas photos were very good. However communication and delivery was poor.
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback on the communication and delivery aspect. Your comments will certainly be taken into account for our future improvements. Please expect an email from us for further correspondence.
10 Feb 2024
Verified review
Check product before posting (missing parts)
Well-made top quality.
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Answer by MYPICTURE
10 Feb 2024
We appreciate your feedback. We're sorry to hear about the missing parts. We're constantly striving to improve our services and your input helps us do that. You'll be contacted via email soon for further assistance.
22 Feb 2024
Verified review
I did not receive hanging kit which was paid for
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Answer by MYPICTURE
22 Feb 2024
We're sorry to hear about the missing hanging kit. Rest assured, we value your feedback and will use it to improve our service. We'll reach out to you via email to better address this issue.
18 Feb 2024
Verified review
Well presented but no option to zoom out.
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Answer by MYPICTURE
18 Feb 2024
Thank you for your valuable feedback. We appreciate your suggestion about the zoom out option. Your feedback will certainly be taken into account for future enhancements.