MYPICTUREReviews:
26,176 reviews in the last 12 months143,459 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
3 Oct 2023
Verified review
Time from ordering to delivery took over 10 days
The time from ordering to delivery (which I paid for) was way too long and I could not get a definitive answer as to when it would be delivered
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Answer by MYPICTURE
8 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail .
9 Sept 2023
Verified review
Two pictures came and they wasn’t stretched out properly so my actual picture was slightly wonky, also another picture has come out really dark
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Answer by MYPICTURE
9 Sept 2023
We apologize for the inconvenience caused by the issue with your order. We understand the importance of having your pictures properly stretched out and we will review the case thoroughly. We will contact you via email as soon as possible to address this matter. Thank you for bringing it to our attention.
26 Nov 2023
Verified review
I didn't want the picture frame and price on it, I just wanted the picture to cover the whole of the canvas. That's money that is wasted now!
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Answer by MYPICTURE
26 Nov 2023
We hear your feedback about the picture frame and canvas. We're sorry to learn that you're unsatisfied with the product. Your feedback is important to us and will be taken into account. Expect an email from our team for further assistance.
11 Aug 2023
Verified review
took ages to be delivered with no communication, only more sales emails. Frame doesnt have a hook on the back to hang it, very expensive £40
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Answer by MYPICTURE
17 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
19 Sept 2023
Verified review
The picture and frame feels really flimsy poor quality . It’s for a gift and I’m embarrassed to give it , not what I would expect for £15
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Answer by MYPICTURE
19 Sept 2023
We're sorry to hear about your disappointment with the quality of our product. We truly value your feedback and understand your concern about gifting the framed picture. We will look into this matter thoroughly and reach out to you via email for further discussion. Thank you for your patience.
19 Jul 2023
Verified review
Very slow delivery.
Product is great, but took over three weeks to arrive and I missed the occasion it was needed for. Customer service was pretty poor too.
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5 Dec 2023
Verified review
Really disappointed with the size of the mug (it is more like s child's size) plus the picture quality isn't of your usual high standard
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Answer by MYPICTURE
5 Dec 2023
We're sorry to hear about your disappointment with the size and image quality. Your feedback is vital to us and will be taken into account. Expect an email from us to discuss this matter further.
18 Nov 2023
Verified review
picture quality not as good as I expected, and cushion filling very poor/thin.
glad | didn't pay full price as it was on special offer
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Answer by MYPICTURE
18 Nov 2023
We're sorry to hear that you're not completely satisfied. Your feedback regarding the picture quality and cushion filling is noted. Please expect an email from us soon to further discuss your experience.
19 Oct 2023
Verified review
Ordered 3 20cm x 20cm pictures expecting the actual pictures to be that size, not just the frame. The pictures reproduced were too small
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Answer by MYPICTURE
20 Oct 2023
We're sorry to hear about the confusion regarding the picture size versus frame size in your order. We value your feedback and will use it to review our product descriptions for clarity. Expect an email from us soon to discuss your concern further.
28 Oct 2023
Verified review
Poor quality and it said delivery within 3 days as it was a birthday presant for someone and it arrived the following week 7 days later
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Answer by MYPICTURE
29 Oct 2023
We're sorry to hear about the delay and concerns about quality. We know how crucial timely delivery is, especially for gifts. We will take a closer look at the situation and reach out to you via email to better understand and address your concerns. We appreciate your feedback.
29 Jul 2023
Verified review
The canvas was not stretched tightly and loose and there was also a dent in the canvas like a rounded object had pressed against it.
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Answer by MYPICTURE
31 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
9 Sept 2023
Verified review
Wasnt impressed at all looks like the ink was running out and wasn't pulled tight at all . Worst I've had looking for someone else
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Answer by MYPICTURE
17 Sept 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
5 Jul 2023
Verified review
Delivery is way too long
Took forever to deliver after placing the order, have used other companies who have taken my order and delivered a lot sooner
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Answer by MYPICTURE
7 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
10 Sept 2023
Verified review
The quality of the photo is not great at all and the fact that I had to add the hanging piece after paying for it was poor.
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Answer by MYPICTURE
12 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
30 Aug 2023
Verified review
The delivery time kept being delayed and took a lot longer to arrive than I was told- however the product itself is perfect!
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Answer by MYPICTURE
31 Aug 2023
We apologize for any inconvenience caused by the delay in the delivery of your order. We understand the importance of receiving your purchase in a timely manner and we are sorry for any frustration this may have caused. We will investigate the matter further and reach out to you via email as soon as possible to discuss the issue and find a suitable solution. Thank you for bringing this to our attention.
26 Nov 2023
Verified review
My picture was on the wrong side of the mug. I have already e.mailed Janice about this both
Have heard nothing further.
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Answer by MYPICTURE
26 Nov 2023
We're sorry to hear about your experience. Your feedback is important to us. Our team will be reaching out to you via email to address your concerns.
3 Dec 2023
Verified review
not as expected too cheap and thin will not be able to be made often as pieces bend too easily.
picture was a good copy.
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Answer by MYPICTURE
3 Dec 2023
We're sorry to hear your expectations were not met. Your feedback about the product's durability is important to us. We'll be reaching out to you via email to further discuss this concern.
15 Aug 2023
Verified review
Quality is good but very slow service and still waiting 10 days after dispatch for my first order. Won't order again
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Answer by MYPICTURE
15 Aug 2023
We apologize for the delay in delivering your order. We understand your frustration and will investigate the issue. Please expect an email from us shortly to discuss this matter further. Thank you for bringing this to our attention.
8 Jul 2023
Verified review
Waited over 2.5 weeks for my order, pictures are decent but Atleast say they’re could be a massive delay on delivery
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Answer by MYPICTURE
13 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
14 Sept 2023
Verified review
I had to sand the edges of the picture, as it was a very rough cut.
Also the parcel was delivered already opened !
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Answer by MYPICTURE
30 Sept 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.