MYPICTURE

Reviews:

MY PARTNER SURPRISED ME WITH ONE OF MY PICTURES AND GOT MY PICTURE TO PRINT AND PUT INTO A BIG FRAME WITH MOUNT. APPARENTLY, I PERSONALLY WOULD HAVE CHOSED A DIFFERENT PICTURE. I ATTEMPTED TO TAKE OUT THE PICTURE FROM THE FRAME AND LO AND BEHOLD THE BACKING WOULD NOT COME OFF AS IT HAD BEEN GLUED DOWN! WHEN I COMPLAINED TO CUSTOMER SERVICE, THE SAID "OH THAT IS HOW IT COMES". I SAID "I WANT TO TAKE THE PICTURE OUT". SHE THEN SAID "WELL YOU CANNOT UNLESS YOU DAMAGE IT IN THE PROCESS". SO NOW I AM LEFT WITH A LARGE PICTURE AND FRAME WHICH I STUCK IN THE SHED! I WILLL NOT BE PURCHASING ANYTHING ELSE FROM THIS AWFUL COMPANY. BE WARNED!

I ordered an print plus the frame and paid £50 reduced from £90. The frame is the expensive part and it's really disappointing to see they've glued the backboard into it so you can't change the print. I've never seen this before, you normally get fold over clips to fix them in. If you want to change the print you can't do it. If you need to adjust it you can't. You'll have to bin it or take it to the tip and buy something new. Really disappointing to see when you it cost so much. It's wasteful, cheap and lazy. I should have just brought a print and frame from somewhere else.

Twice now when ordering acrylic pictures although the images are fine the finishing when cutting the acrylic on both pictures has been dreadful. With the first 100cmx50 cm image the cutting process removed some of the print itself and had to be replaced. With the second image i have sent and have just received the cutting of the acrylic has led to chipping along every edge of the picture, which i am sure will be replaced but the finishing and quality control is of the company is very poor

Shortly after ordering I realised that I had missed an image out so I emailed to ask if the image could be added to the order so it didn't incur extra postage. Customer service response the next day was pretty much "you're out of luck". I wasn't asking to remove or swap tiles but to increase the size of my order but MyPicture weren't interested. Then, the production was finished on 16/5 but tiles weren't received until 24/5. This is a long delivery time. Very disappointing.

Placed my order on the 14th of June.. order didn't arrive until 28th. UPS delivery service is absolute s**t I ordered 2 canvas an a mug. 1 canvas is absolutely lovely the mug was fantastic but 1 canvas is awful the photo is so dark can't even work out one of the faces. Just really nit happy with it. Wouldn't recommend mainly because the legth of delivery time. Maybe use a different delivery service.

The site claimed to despatch canvas within 24 hours. I had a week to order a gift and i assumed this would be enough time. When my order status had not changed for 4 days I emailed to ask what was going on. The reply I had was very generic ‘perhaps we received a high number of orders that day, or perhaps there was a problem’. I replied asking if they could check and find out about my order and not just generalise. I was told perhaps it will still arrive in time. When the status eventually changed to despatched and I got the courier link, it took the courier a week to schedule the delivery. Again I emailed to say why is it taking so long, the reply was ‘UPS are receiving a lot of orders so please give them more time’. Not really acceptable especially after production delays with no good reason. Why wasn’t I time to expect delays if you knew courier was overwhelmed? Again I messaged to say I was unhappy and they offered a 30% discount on next order which is not to be used with other offers. I said that’s insulting considering there is 85% discount currently on the site. This company needs to be honest with customers and say currently taking 2 weeks to ship orders. Also when a customer enquires, give an actual answer and not just a generic response. Tell the truth and stop glossing over the facts. I won’t be using again and would urge people to factor in several weeks when ordering. It’s a shame to be so let down by production, communication and courier. The products themselves were satisfactory. I gave the company several chances to come back with a personal response and this did not happen. Hence my poor review to help others make better choices.

Mixed quality in products received , I don’t agree with the reasoning for the poor quality. Be very careful in agreeing the terms and conditions. The company is administered in Germany and the laws are apparently different. I recommended this company to others based on price however was embarrassed to have done so when reviewing the questionable quality . I was offered a free canvas as a gesture of goodwill which I will accept though but under duress. The items were delivered by Yodel and the first two of three orders received were dumped outside my front door , one of them in the pouring rain and left there for half a day until I came home. I am awaiting delivery number three despite my request to cancel it) all orders made before receiving order number one which was my huge mistake) and have minimal faith and confidence in both the product and the method of delivery.

Picture is great but I doubt I would buy from you again due to the appalling courier service- UPS- that you employ. Delivery date was changed 3 times. On eventual due Delivery day, I waited all day, only to get a message at 6p.m. saying it wouldn't be delivered and the driver had returned to the depot. UPS also do not give you a time slot, so you are forced to miss a whole day's work or more if your parcel is returned to the depot. Why not use a firm like DPD? Even a UPS manager admitted to me that their systems are antiquated compared to other couriers. Please sort so that I can buy from you with confidence in the future.

Website quoted 4 - 6 working days for delivery. Order did not arrive, so I contacted MyPicture Customer Services, who said order was with UPS. Checked with UPS, who said they had not received it. In further phone call to MyPicture and four emails from UPS, each party blamed the other for non delivery. Varying delivery dates were given. This type of service is simply unacceptable, with the customer being left in limbo. Quality of the finished product is good, but beware of ordering from this company if items are required by a deadline.