MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
DJ
Dawn J.
Bexleyheath
23 Apr 2024
Verified review
Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.
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Answer by MYPICTURE
23 Apr 2024
We're sorry to hear about your recent experience with your order. Our team prioritizes high-quality finishes and timely delivery. Your feedback will certainly be taken into account for future improvements. We will be reaching out to you via email to address your concerns further.
5 May 2024
Verified review
Had to chase order after 7 days as had not left supplier as they had stated. Chased again to be advised that they had only just sent the order, but still no scans with the delivery co. Finally arrived after 12 days. Pleased with quality of print though.
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Answer by MYPICTURE
5 May 2024
We appreciate your feedback regarding your recent order. We're sorry to hear about the delay you experienced. We're taking your concerns into account. We'll be in touch via email to further discuss.
4 days ago
Verified review
Time from order to delivery was too long
Time from order to delivery was way too long and the constant daily emails after placing the order trying to get you to purchase more items having not seen the item ordered first was unacceptable for a business wanting to create customer satisfaction.
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Answer by MYPICTURE
4 days ago
Thank you for sharing your feedback. We understand your concerns regarding the delay and frequency of emails. We will take this feedback into account and contact you via email to discuss the issue further.
29 Apr 2024
Verified review
Dispatch is slow
Product is first class but dispatch is very very slow. Item was finished, but sat in the warehouse for 6 days before leaving the warehouse in Germany. However when the item arrived, I was very impressed, really good quality at a great price.
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Answer by MYPICTURE
29 Apr 2024
We appreciate your feedback regarding the dispatch speed. We are constantly working to improve our services and your comments will certainly be taken into account. You will receive a follow-up email from us shortly.
11 days ago
Verified review
Some good and some bad.
Ordered 3 canvases, the colours and exposure on one are good, on one just acceptable and one not too good (blue/cyan cast and underexposed).
Delivery took a week, but once Yodel had the parcel the delivery was very quick and painless.
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Answer by MYPICTURE
11 days ago
We appreciate you sharing your experience. We understand your concerns about color and exposure discrepancies and will take your feedback into account. We will be reaching out to you via email to discuss this further.
28 Apr 2024
Verified review
Puzzle fine, packaging very poor.
The puzzle itself is fine but the packaging leaves a lot to be desired! When I opened the envelope several pieces were loose. Surely it could have been mounted on low-tack film. I have spent some time creating more secure packaging.
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Answer by MYPICTURE
28 Apr 2024
We appreciate your feedback regarding the packaging. We're sorry to hear about the loose pieces and understand your frustration. We will certainly take your suggestion into consideration. Expect an email from us soon for further assistance.
8 days ago
Verified review
Sorry the jigsaw looks great BUT!!
Sorry the jigsaw looks great, the only trouble is it has one piece missing. I was going to give it to my great granddaughter when she visits tomorrow but now I shall have to go out and buy her something else. Julie Creamer.
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Answer by MYPICTURE
8 days ago
We appreciate your feedback and understand the disappointment with the item. We will be reaching out to you via email to address the issue and offer assistance.
8 days ago
Verified review
1 of my photos had the heads chopped off and they have come out very dark.
I have just printed off some of the photos myself and stuck them over the top.
I will not be ordering again, feel like I've just thrown my money away
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7 days ago
Verified review
The picture has been zoomed into so much that the picture is grainy. I wanted the picture to have our entire bodies in it but they have zoomed in all the way so that it is just head and sholders
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Answer by MYPICTURE
7 days ago
Thank you for sharing your feedback. We regret to hear that the image did not meet your expectations. We will contact you via email to further discuss this matter and take your feedback into account.
21 Apr 2024
Verified review
Order sat for 7 days without being passed to courier.
Completely useless customer service all automated without the capability to understand what the issue was
Will not use again
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Answer by MYPICTURE
21 Apr 2024
We regret to hear of your recent experience. Your feedback is very important to us and helps us improve. We will be reaching out to you via email to discuss this matter further.
8 days ago
Verified review
The quality of the picture was quite poor, the photo I sent was very clear but the picture I received was blurry and cheaply put together, the photo keeps falling out of the frame
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Answer by MYPICTURE
8 days ago
We appreciate your feedback and apologize for any inconvenience. We will contact you via email to discuss further and take the given feedback into account.
10 hours ago
Verified review
Quality of Picture very good, unfortunately , to my disappointment it came as a portrait not Landscape as i wished, this may have been an error on my part when ordering it.
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Answer by MYPICTURE
9 hours ago
We appreciate your feedback and will take it into account. We will contact you via email to discuss the issue further and provide assistance. Thank you for bringing this to our attention.
3 days ago
Verified review
Picture did not fit size and left about a 2” gap. This was put at the top of the picture. Surely the picture could have been moved up and the gap put at the bottom
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Answer by MYPICTURE
3 days ago
We appreciate your feedback and apologize for the issue you've described. We will contact you via email to further discuss the matter and take your feedback into account.
1 May 2024
Verified review
No box or picture to go by! Too thin, too dark
Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.
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Answer by MYPICTURE
1 May 2024
We're sorry to hear about your experience with the puzzle. We appreciate your feedback and will certainly take it into account. Please expect an email from us shortly to further discuss your concerns.
6 days ago
Verified review
Dull and lack of clarity
Was a little disappointed in the brightness of the pictures. The photos were bright with excellent clarity, but once on the print they looked very dul
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Answer by MYPICTURE
6 days ago
Thank you for sharing your feedback. It's unfortunate to hear that the brightness of the print did not meet your expectations. We will take your comments into account and contact you via email to discuss this further.
22 Apr 2024
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
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Answer by MYPICTURE
22 Apr 2024
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
8 days ago
Verified review
Took 2 weeks to come. Wss a birthday present and missed the delivery date.Tracking information was wrong. Product was not bad when it came.
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Answer by MYPICTURE
8 days ago
We apologize for the delay and the confusion with the tracking information. We will contact you via email to discuss this further and take your feedback into account. Thank you for sharing your experience.
20 Apr 2024
Verified review
It didn’t arrive as stated - between 2 & 6 days after being dispatched. So it was ordered well in tome for a birthday gift and was late
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Answer by MYPICTURE
20 Apr 2024
We're genuinely sorry for the delay you experienced. We value your feedback and will certainly take it into account. Expect an email from us regarding this matter.
28 Apr 2024
Verified review
I have reported the issue, but I think some common sense needs to be used with photos and checked that no one's heads are chopped off.
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Answer by MYPICTURE
28 Apr 2024
We value your input and appreciate your feedback. Our team always aims for quality service and we're sorry to hear that your experience didn't meet those expectations. Your comments will be noted for future improvements.
8 days ago
Verified review
Unacceptable delivery.…
1 small poster ordered 29th April and not received until 10th May. Paid £6 for postage and extremely disappointed with your service.
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Answer by MYPICTURE
8 days ago
We apologize for the delay in delivery. We appreciate your feedback and will take it into account. We will be contacting you via email to discuss the issue further.