MYPICTUREReviews:
26,103 reviews in the last 12 months142,162 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
4 days ago
Verified review
Disappointed
You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
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4 days ago
Verified review
Picture ready in a couple of day and a week to deliver
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Answer by MYPICTURE
4 days ago
We appreciate your feedback. We understand the timing is a concern and it's something we're always working to improve. We'll reach out via email to further discuss your experience.
DJ
Dawn J.
Bexleyheath
6 days ago
Verified review
Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.
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Answer by MYPICTURE
6 days ago
We're sorry to hear about your recent experience with your order. Our team prioritizes high-quality finishes and timely delivery. Your feedback will certainly be taken into account for future improvements. We will be reaching out to you via email to address your concerns further.
7 days ago
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
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Answer by MYPICTURE
7 days ago
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
8 days ago
Verified review
Deliver good
Poor picture frame now need to buy replacement
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Answer by MYPICTURE
8 days ago
We're sorry to hear about your experience. Your feedback is appreciated and will be taken into account. We will reach out to you via email to address this matter further.
8 days ago
Verified review
Some parts of each picture is faded
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Answer by MYPICTURE
8 days ago
We're sorry to hear about the fading issue you've noticed. Your feedback is important to us and we'll definitely take it into account. Expect an email from us soon regarding this matter.
8 days ago
Verified review
Lovely colour. Good delivery. But two of the prints are not quite right.
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Answer by MYPICTURE
8 days ago
We appreciate your feedback. It's important for us to know about your experience. We continuously strive for improvement and your comments help guide our progress. Thank you for bringing this to our attention.
8 days ago
Verified review
Cheap product and finish
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Answer by MYPICTURE
8 days ago
We're sorry to hear about your experience. Your feedback is important to us and will be considered seriously. Please expect an email from us, as we'd like to address your concerns further.
8 days ago
Verified review
Order sat for 7 days without being passed to courier.
Completely useless customer service all automated without the capability to understand what the issue was
Will not use again
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Answer by MYPICTURE
8 days ago
We regret to hear of your recent experience. Your feedback is very important to us and helps us improve. We will be reaching out to you via email to discuss this matter further.
9 days ago
Verified review
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9 days ago
Verified review
It didn’t arrive as stated - between 2 & 6 days after being dispatched. So it was ordered well in tome for a birthday gift and was late
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Answer by MYPICTURE
9 days ago
We're genuinely sorry for the delay you experienced. We value your feedback and will certainly take it into account. Expect an email from us regarding this matter.
12 days ago
Verified review
You can improve deliveries
You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking
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Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience with the delivery. Your feedback is valuable and will be considered. We'll be reaching out to you via email to discuss this further.
12 days ago
Verified review
Picture lacked contrast. Blacks were muddy grey. Also a bit blurry.
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Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience. Your feedback regarding the picture quality is important to us. We'll take this into account and reach out to you via email soon.
12 days ago
Verified review
I’ve had better output before - shame really because I use you quite often
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Answer by MYPICTURE
12 days ago
We appreciate your feedback and we're sorry to hear about your recent experience. Your comments have been noted and we will be reaching out via email to address your concerns. Thank you for your continued support.
12 days ago
Verified review
Not to qualify but for this price that's ok
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Answer by MYPICTURE
12 days ago
We appreciate your feedback and understand your point regarding the price. Your feedback is valuable to us and will be considered in our ongoing efforts to improve our service. Thank you.
13 days ago
Verified review
Product is faulty with missing letters On pillow cases. And contact with the company is more or less non existent
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to better understand the situation.
13 days ago
Verified review
Unhappy with the fact there is nothing in the back to either wall hang or stand up
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Answer by MYPICTURE
13 days ago
We appreciate your feedback. We understand the need for more versatile display options. Your comments will be taken into account for future improvements. Please expect an email from us for further assistance.
13 days ago
Verified review
Late delivery + Missing Hangers
Late delivery. Missing hangers. Hard to reach customer service.
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Answer by MYPICTURE
13 days ago
We regret the inconvenience you've experienced. We acknowledge your feedback regarding delivery, missing items, and customer service accessibility. Rest assured, we will consider this feedback for future improvements. Expect an email from us soon.
15 Apr 2024
Verified review
Pillow case arrived very dirty condition
Waited 3 weeks for order , once it arrived the back of my pillow case , even though completely sealed in a cellophane bag one quarter was very marked, dirty and pillow itself did not fully fill case . Asked for replacement which they have agreed to , but got no apology . Very disappointed
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Answer by MYPICTURE
15 Apr 2024
We're sorry to hear about your experience. We appreciate your patience and feedback; it's invaluable for our improvement. We will be reaching out via email to better understand the situation.
15 Apr 2024
Verified review
i wouldnt class it as a canvas, more just a print, quite ok quality, not the best
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Answer by MYPICTURE
15 Apr 2024
We appreciate your feedback. It's crucial in helping us enhance our offerings. We acknowledge your view on the quality and assure you that your input will be taken seriously.