MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
10 Dec 2023
Verified review
picture is far to bright and you cannot pick landscape
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Answer by MYPICTURE
10 Dec 2023
We're sorry to hear about your experience. We value your feedback and will be reaching out via email to better understand how we can improve.
7 Dec 2023
Verified review
I think because canvas was large it just stretch the picture. Made it out of focus was a Xmas present but won't be giving it as just looks not great sorry.
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Answer by MYPICTURE
8 Dec 2023
We're truly sorry to hear about your dissatisfaction with the image quality. We appreciate your feedback and will certainly take it into account. Please expect an email from us to discuss this further.
6 Dec 2023
Verified review
It looked awful and the towel was poor quality
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Answer by MYPICTURE
6 Dec 2023
We're truly sorry to hear your disappointment. We value your feedback and will ensure it is considered moving forward. Expect an email from us shortly to discuss it further.
6 Dec 2023
Verified review
Very dissapointed with ond of my pictures ... came rolled up with 2 pieces of wood to fix it to !
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Answer by MYPICTURE
6 Dec 2023
We're sorry to hear about your disappointment. We appreciate your feedback and assure you that it will be considered seriously. Please expect an email from us to discuss this matter further.
6 Dec 2023
Verified review
I have used this service before - I’m disappointed
I have used this service before - however, I’m really disappointed with my picture - it’s a Xmas present but I can’t use it as you printed it wrong and it has a white stripe across the top and bottom and looks terrible
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Answer by MYPICTURE
6 Dec 2023
We're truly sorry to hear about your disappointment with the recent service. Your feedback is valued, and we are keen to understand the issue with the picture. We'll be reaching out to you via email to further address the situation.
5 Dec 2023
Verified review
Really disappointed with the size of the mug (it is more like s child's size) plus the picture quality isn't of your usual high standard
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Answer by MYPICTURE
5 Dec 2023
We're sorry to hear about your disappointment with the size and image quality. Your feedback is vital to us and will be taken into account. Expect an email from us to discuss this matter further.
5 Dec 2023
Verified review
Poor Packaging & Presentation
While the puzzle image quality was good I was shocked to receive it just in plastic wrapping without a proper container or box. This really undermines the idea of gifting this item as it massively cheapens the item and gesture. I cannot believe a box isn't included given the price. I would not recommend Mypicture or use it again.
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Answer by MYPICTURE
5 Dec 2023
We value your feedback and we're sorry to hear about your disappointment. Your comments regarding the packaging are important to us. We will take this into account and contact you via email for further assistance.
5 Dec 2023
Verified review
the picture was not in the frame .It didn't represent the photo
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Answer by MYPICTURE
5 Dec 2023
We regret to hear about your experience. Your feedback is important to us and will be taken into account. We'll reach out via email to assist you further.
5 Dec 2023
Verified review
Picture washed out and dark
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Answer by MYPICTURE
5 Dec 2023
We're truly sorry to hear about your experience. Your feedback is invaluable to us. We'll be reaching out via email to better understand the issue.
4 Dec 2023
Verified review
Pictures are lovely . But keep falling off the wall. 🙁
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Answer by MYPICTURE
4 Dec 2023
We're sorry to hear about your experience. We value your feedback and will certainly consider it. We invite you to elaborate on your review and rating via email, which we will send shortly.
4 Dec 2023
Verified review
Puzzles are a poor quality
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Answer by MYPICTURE
4 Dec 2023
We're sorry to hear about your experience. We continually strive to improve our product quality. Your feedback is valuable to us and will be considered. Expect an email from us for more information.
3 Dec 2023
Verified review
Poor quality
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Answer by MYPICTURE
3 Dec 2023
We regret to hear your dissatisfaction. Your feedback is valued and will be considered to improve. Expect an email from our team shortly.
3 Dec 2023
Verified review
not as expected too cheap and thin will not be able to be made often as pieces bend too easily.
picture was a good copy.
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Answer by MYPICTURE
3 Dec 2023
We're sorry to hear your expectations were not met. Your feedback about the product's durability is important to us. We'll be reaching out to you via email to further discuss this concern.
3 Dec 2023
Verified review
Poor Quality
Poor quality, very thin canvas material and not pulled tightly enough around the frame - edges are rounded and not flat around the frame resulting in in looking quite wonky and the corners sticking out
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Answer by MYPICTURE
3 Dec 2023
We're sorry to hear about your experience. We appreciate your feedback on the canvas material and the frame fit. We will definitely take it into account as we strive to improve our products. Please anticipate an email from us soon.
3 Dec 2023
Verified review
Good
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3 Dec 2023
Verified review
Cheaply built
I ordered an print plus the frame and paid £50 reduced from £90. The frame is the expensive part and it's really disappointing to see they've glued the backboard into it so you can't change the print. I've never seen this before, you normally get fold over clips to fix them in.
If you want to change the print you can't do it. If you need to adjust it you can't. You'll have to bin it or take it to the tip and buy something new.
Really disappointing to see when you it cost so much.
It's wasteful, cheap and lazy.
I should have just brought a print and frame from somewhere else.
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Answer by MYPICTURE
3 Dec 2023
We're genuinely sorry to hear about your dissatisfaction with the framing method. It is not our intention to inconvenience or disappoint our customers. Your feedback is valuable and will be taken into account. Expect an email from us soon addressing this matter.
3 Dec 2023
Verified review
Cushion
Hi
I was disappointed and I was going to return the cushion and ask for a refund because the photo was a little blurry, but I can’t return it now as my granddaughter wanted to keep it .
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Answer by MYPICTURE
3 Dec 2023
We're sorry to hear about your disappointment with the photo clarity. Your feedback is important to us and will be taken into account for future improvements. We will reach out to you via email to discuss this matter further.
2 Dec 2023
Verified review
Very disappointed that the personalised jigsaw didn't come in a box and without a photo so the person who I brought it for as a present will know what it is.
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Answer by MYPICTURE
2 Dec 2023
We're sorry to hear about your disappointment with the jigsaw presentation. We're committed to improving our services and your feedback will help. Expect an email from us for assistance.
28 Nov 2023
Verified review
I have ordered 2 canvas photos and assumed they were on block not held in place with magnets.
These are gifts and not what I wanted. or thought I had ordered.
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Answer by MYPICTURE
28 Nov 2023
We're sorry to hear about your experience. Your feedback is important to us and will be taken into account. We will reach out to you via email to discuss this further.
27 Nov 2023
Verified review
Extra info about min image resolution
Please consider giving an idea of the minimum image size/resolution for say A4 and A5 canvas prints.
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Answer by MYPICTURE
27 Nov 2023
We appreciate your feedback and understand your concern regarding image resolution for canvas prints. We'll reach out to you via email to provide further guidance on this matter. Thank you for your patience.