MYPICTURE- Logo - reviews

MYPICTURE
Reviews:

26,172 reviews in the last 12 months142,520 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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16 Dec 2023
 Verified review
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16 Dec 2023
 Verified review
Always perfect except this last order which for some reason was awful
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Answer by MYPICTURE
17 Dec 2023
We're sorry to hear about your recent experience. We appreciate your feedback and will review what may have happened. We will reach out via email to discuss further.
16 Dec 2023
 Verified review
Poor colour, poor quality, poor finishing (folded over canvas with big staples)
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Answer by MYPICTURE
16 Dec 2023
We're sorry to hear about your experience. Your feedback is important to us and we will be in touch through email to discuss this further. We assure you, your concerns will be taken into account.
14 Dec 2023
 Verified review
Thought I was ordering an acrylic block as was what seemed to be depicted. What arrived was about 3mm thick, won't stand up by itself, too think for a frame and can't be hung. What I'm supposed to do with it is anyone's guess!
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Answer by MYPICTURE
15 Dec 2023
We're sorry to hear your expectations weren't met. We appreciate your feedback and will certainly take it into account. We'll be reaching out to you via email to understand more and assist you further.
14 Dec 2023
 Verified review
Zip broken on cushion cover. Yet to get a reply from customer services.
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Answer by MYPICTURE
15 Dec 2023
We regret the issues with the cushion cover zipper and the delay in response. We appreciate your patience and will ensure your feedback is considered. Expect an email from us soon for further assistance.
14 Dec 2023
 Verified review
No box literally came in a plastic bag
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Answer by MYPICTURE
15 Dec 2023
We regret to hear about the packaging issue. Your feedback regarding this matter is valuable to us. We'll be reaching out to you via email to better understand this situation. We always strive to improve based on customer feedback.
12 Dec 2023
 Verified review
Mixed quality in products received , I don’t agree with the reasoning for the poor quality. Be very careful in agreeing the terms and conditions. The company is administered in Germany and the laws are apparently different. I recommended this company to others based on price however was embarrassed to have done so when reviewing the questionable quality . I was offered a free canvas as a gesture of goodwill which I will accept though but under duress. The items were delivered by Yodel and the first two of three orders received were dumped outside my front door , one of them in the pouring rain and left there for half a day until I came home. I am awaiting delivery number three despite my request to cancel it) all orders made before receiving order number one which was my huge mistake) and have minimal faith and confidence in both the product and the method of delivery.
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Answer by MYPICTURE
13 Dec 2023
We regret to hear about your experience. Your feedback is valuable and will be considered. We're also sorry for the delivery issues you faced. To address these concerns, we'll reach out to you via email.
12 Dec 2023
 Verified review
Picture has been distorted
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Answer by MYPICTURE
12 Dec 2023
We're truly sorry to hear about your experience. We value your feedback and will be contacting you via email to better understand the situation and assist you further.
11 Dec 2023
 Verified review
I was very excited about this coming but when it arrived it was so blurry and it only say in the middle of the glass block when it was suppose to cover the whole glass. I'm very disappointed as it was a very special birthday gift and now I can't use it.
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Answer by MYPICTURE
11 Dec 2023
We're sorry to hear about your experience. We value your feedback and will definitely consider it. We'll reach out to you over email to further understand the issue.
10 Dec 2023
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10 Dec 2023
 Verified review

88 piece puzzle

Thought the 88 piece puzzle would come in a small box with picture on just like the 1000 piece puzzle did!
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Answer by MYPICTURE
10 Dec 2023
We appreciate your feedback on the packaging of our puzzles. We understand the comparison with our 1000 piece puzzle. Your feedback is valuable and will be taken into account. We'll reach out to you via email for further communication.
10 Dec 2023
 Verified review
picture is far to bright and you cannot pick landscape
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Answer by MYPICTURE
10 Dec 2023
We're sorry to hear about your experience. We value your feedback and will be reaching out via email to better understand how we can improve.
7 Dec 2023
 Verified review
I think because canvas was large it just stretch the picture. Made it out of focus was a Xmas present but won't be giving it as just looks not great sorry.
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Answer by MYPICTURE
8 Dec 2023
We're truly sorry to hear about your dissatisfaction with the image quality. We appreciate your feedback and will certainly take it into account. Please expect an email from us to discuss this further.
6 Dec 2023
 Verified review
It looked awful and the towel was poor quality
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Answer by MYPICTURE
6 Dec 2023
We're truly sorry to hear your disappointment. We value your feedback and will ensure it is considered moving forward. Expect an email from us shortly to discuss it further.
6 Dec 2023
 Verified review
Very dissapointed with ond of my pictures ... came rolled up with 2 pieces of wood to fix it to !
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Answer by MYPICTURE
6 Dec 2023
We're sorry to hear about your disappointment. We appreciate your feedback and assure you that it will be considered seriously. Please expect an email from us to discuss this matter further.
6 Dec 2023
 Verified review

I have used this service before - I’m disappointed

I have used this service before - however, I’m really disappointed with my picture - it’s a Xmas present but I can’t use it as you printed it wrong and it has a white stripe across the top and bottom and looks terrible
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Answer by MYPICTURE
6 Dec 2023
We're truly sorry to hear about your disappointment with the recent service. Your feedback is valued, and we are keen to understand the issue with the picture. We'll be reaching out to you via email to further address the situation.
5 Dec 2023
 Verified review
Really disappointed with the size of the mug (it is more like s child's size) plus the picture quality isn't of your usual high standard
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Answer by MYPICTURE
5 Dec 2023
We're sorry to hear about your disappointment with the size and image quality. Your feedback is vital to us and will be taken into account. Expect an email from us to discuss this matter further.
5 Dec 2023
 Verified review

Poor Packaging & Presentation

While the puzzle image quality was good I was shocked to receive it just in plastic wrapping without a proper container or box. This really undermines the idea of gifting this item as it massively cheapens the item and gesture. I cannot believe a box isn't included given the price. I would not recommend Mypicture or use it again.
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Answer by MYPICTURE
5 Dec 2023
We value your feedback and we're sorry to hear about your disappointment. Your comments regarding the packaging are important to us. We will take this into account and contact you via email for further assistance.
5 Dec 2023
 Verified review
the picture was not in the frame .It didn't represent the photo
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Answer by MYPICTURE
5 Dec 2023
We regret to hear about your experience. Your feedback is important to us and will be taken into account. We'll reach out via email to assist you further.
5 Dec 2023
 Verified review
Picture washed out and dark
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Answer by MYPICTURE
5 Dec 2023
We're truly sorry to hear about your experience. Your feedback is invaluable to us. We'll be reaching out via email to better understand the issue.