MYPICTUREReviews:
26,172 reviews in the last 12 months142,520 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
11 Feb 2024
Verified review
Item for Valentines arrived damaged.
Reported to the courier who were totally uninterested that they had kindly fed cardboard and plastic to dogs. So aside a mess on the drive dogs to the vets.
Reported to My picture.
Between courier and My picture I am £90 worse off for the vet, and no Valentine present.
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Answer by MYPICTURE
11 Feb 2024
We're truly sorry to hear about your recent experience. We deeply value your feedback and it's our top priority to improve your satisfaction. We will contact you via email to address this matter further. Thank you for bringing this to our attention.
11 Feb 2024
Verified review
The automated system is shocking , the back up chat is just as bad. It didn't recognise my email or order number, even though they sent it to me.. the product was good hence the 2 stars
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Answer by MYPICTURE
11 Feb 2024
We regret to hear about your experience with our automated system and support chat. We appreciate your feedback and will consider it for future improvements. We will reach out to you via email to better assist you.
11 Feb 2024
Verified review
Took 2 weeks to arrive poor customer service. But actual item was well made just didn't come in time for birthday.
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Answer by MYPICTURE
11 Feb 2024
We're sorry to hear about the delay and appreciate your patience. Your feedback is important to us and will be noted for future improvements. Expect an email from us soon to discuss further.
4 Feb 2024
Verified review
No box with reference photo on it.
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Answer by MYPICTURE
4 Feb 2024
We're sorry to hear about your experience. We value your feedback and will certainly take it into account. Please expect an email from us for further assistance.
9 Jan 2024
Verified review
Not received my order ,it states it in transit. Status on change for a few days still in transit.
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Answer by MYPICTURE
9 Jan 2024
We're sorry to hear about the delay in your order's delivery. Your concern is important to us and we're looking into it. Expect an email from us soon to discuss this matter further.
27 Dec 2023
Verified review
Ordered a book with family pictures on the 12 December but yet been delivered as it was a present, I am disappointed.
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Answer by MYPICTURE
27 Dec 2023
We're truly sorry to hear about your experience. We understand the importance of timely deliveries, especially for gifts. Your feedback is valuable and will be taken into account. Please expect an email from us for further assistance.
25 Dec 2023
Verified review
Didn't receive mounting kits ordered also one picture head was on the side of frame
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Answer by MYPICTURE
26 Dec 2023
We're sorry to hear about your experience. We value your feedback and will ensure it's taken into account. We will reach out to you via email to help resolve this issue.
25 Dec 2023
Verified review
Delivery
Disappointed not to receive canvas by Christmas day it was a special gift although there was a delivery time frame they guaranteed 24hr dispatch I ordered on 15th still not received that's been well over the 24hr I believe I would have received it if they had dispatched on time. Won't be using service again.
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Answer by MYPICTURE
25 Dec 2023
We regret to hear about your experience. Dispatch times can vary due to unforeseen circumstances, and we regret any inconveniences caused. Your feedback is valuable and will be considered. We will reach out via email to discuss further.
23 Dec 2023
Verified review
Total lack of communication, no tracking detail, no-one to contact to find out order information. When you look up order info, states still in production yet it has now arrived. Sort your system out else it's a no from me or any person whom asks
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Answer by MYPICTURE
24 Dec 2023
We're sorry to hear about your experience. We appreciate the feedback and will definitely take it into consideration. A representative will reach out via email to assist you further.
23 Dec 2023
Verified review
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22 Dec 2023
Verified review
Quality
Lot darker than the actual photo So slightly disappointed
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Answer by MYPICTURE
22 Dec 2023
We're sorry to hear about your disappointment. Your feedback is important and will be taken into account. Expect an email from us for further assistance.
21 Dec 2023
Verified review
Some of the photos submitted were not resized to fit the size of the frame !
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Answer by MYPICTURE
22 Dec 2023
We're sorry to hear about your experience with the photo sizing. We appreciate your feedback and understand your concerns. A member of our team will be reaching out via email to better assist.
21 Dec 2023
Verified review
The top of my grandsons head has been cut off in the picture. It is on the stretched part of the canvas edge. I’m disappointed as it’s a present for his Mum.
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Answer by MYPICTURE
22 Dec 2023
We're sorry to hear about your disappointment. We truly value your feedback and will keep it in mind for future improvements. We'll reach out via email to discuss this further.
21 Dec 2023
Verified review
Dented picture & slow system.
One of my pictures was not stretched properly on the frame and had a dent, it's useless. I phoned in and the customer service lady asked me to send photos/videos of the item, which I did, I have not received any response and it's only a few days until Christmas so I don't know if this could be replaced before... It's very frustrating how slow your system works.
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Answer by MYPICTURE
21 Dec 2023
We're truly sorry for the inconvenience with your picture frame. We appreciate your patience and understanding. We assure you that your feedback has been taken into account. We will reach out to you via email shortly.
20 Dec 2023
Verified review
My order arrived with the image bit stretched properly and white border to top and bottom. No word back from customer services as yet. It's a Christmas present so not going to arrive in time now and I've ordered several other products
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Answer by MYPICTURE
20 Dec 2023
We're truly sorry to hear about your experience. Your feedback is important to us and will be taken into account. Rest assured, you should expect to hear from our team through email shortly.
18 Dec 2023
Verified review
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17 Dec 2023
Verified review
After three great pictures you sent a picture with half the dogs head missing not a happy chap
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Answer by MYPICTURE
18 Dec 2023
We're truly sorry to hear about your dissatisfaction. Your feedback is important to us. We will take it into account and contact you via email to address the issue.
17 Dec 2023
Verified review
Disappointed with quality. It was a photo of an original painting done by my late father in law as a Christmas present to my husband. I ordered a smaller version from FreePrints for my daughter and it is excellent. Whether it didn’t translate to a bigger size I don’t know but it’s disappointing all the same. Tried to give feedback on complaints page but it wouldn’t send.
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Answer by MYPICTURE
18 Dec 2023
We're sorry to hear about your disappointment with the quality of the print. We appreciate your feedback and we'll definitely take it into account. We'll reach out to you via email to discuss your experience.
17 Dec 2023
Verified review
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16 Dec 2023
Verified review
The canvas wasn’t aligned correctly on the frame
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Answer by MYPICTURE
17 Dec 2023
We're genuinely sorry to hear about your experience. Your feedback about the canvas alignment is valuable to us. We will certainly consider it for our future improvements. Rest assured, we will reach out to you via email shortly.