MYPICTURE

Reviews:

Ended up waiting two and a half weeks for bulk of the delivery. Nothing wrong with what arrived, just took so much longer than the 5 days or so that is talked about as expected turnaround.

Lovely print, took way to long to arrive. Poor customer care, wouldn't use again

Wasn’t explained it’s was going to take two weeks to arrive!

The canvas on the frame is not straight . The photo has a white border around it but this ‘runs off’ the frame and is white at the top and the black of the frame at the bottom. Disappointing.

It's just to long a process and I won't recommending your company plus you are the most expensive online has far I can find. Sorry but you asked for my feedback.

delivery time

Quality is good but very slow service and still waiting 10 days after dispatch for my first order. Won't order again

First metal photo, from many ordered from you, that was out of proportion, faces drawn out, so disappointed

took ages to be delivered with no communication, only more sales emails. Frame doesnt have a hook on the back to hang it, very expensive £40

Took a week longer than the estimated time to be made. Took another week to give to delivery courier. Quality of print is alright but the frame is crooked. There’s no damage so i doubt it was the fault of delivery. For the long wait time you get showered in vouchers although with my experience I’m not going to use them.

Webiste is very good, editing is very good. However the print quality is very poor.

I was disappointed the puzzle wasn't in a box as i purchased it as a gift for my mum. I think for the price i paid a box should of been provided.

Quality is terrible if it didn't look like the picture was going to look good enlarged you should contact the buyer to ask to send in a different format.

Just expected Bett

Poor Quality - picture was not put properly into frame. Cheap glass. Badly finished corners.

Well, I ordered my picture about 2weeks ago to make sure I will have the canvas for my best grandma's funeral but unfortunately it haven't arrived in time so it made me really disappointed and sad 😥 Had to order an other one from different company and of corse costed me a lots of money and stress. This was my 2nd time ordering from my picture and at first I thought just had some unlucky days and gave and other chance to it but 2weeks still wasn't enough....

Pictures are ok but the hanger sets which I paid extra for are absolute rubbish & unusable! Firstly I was bitterly disappointed that this was not fitted to the frame and secondly, the metal securing click the two holes punched are not in line so the screw will not fit through it so they are totally unusable. Photo attached. Bitterly disappointed had I wanted to fit this to the frame myself I would’ve bought better quality fixing kit from town as these are really cheap and nasty.

Website quoted 4 - 6 working days for delivery. Order did not arrive, so I contacted MyPicture Customer Services, who said order was with UPS. Checked with UPS, who said they had not received it. In further phone call to MyPicture and four emails from UPS, each party blamed the other for non delivery. Varying delivery dates were given. This type of service is simply unacceptable, with the customer being left in limbo. Quality of the finished product is good, but beware of ordering from this company if items are required by a deadline.

The site claimed to despatch canvas within 24 hours. I had a week to order a gift and i assumed this would be enough time. When my order status had not changed for 4 days I emailed to ask what was going on. The reply I had was very generic ‘perhaps we received a high number of orders that day, or perhaps there was a problem’. I replied asking if they could check and find out about my order and not just generalise. I was told perhaps it will still arrive in time. When the status eventually changed to despatched and I got the courier link, it took the courier a week to schedule the delivery. Again I emailed to say why is it taking so long, the reply was ‘UPS are receiving a lot of orders so please give them more time’. Not really acceptable especially after production delays with no good reason. Why wasn’t I time to expect delays if you knew courier was overwhelmed? Again I messaged to say I was unhappy and they offered a 30% discount on next order which is not to be used with other offers. I said that’s insulting considering there is 85% discount currently on the site. This company needs to be honest with customers and say currently taking 2 weeks to ship orders. Also when a customer enquires, give an actual answer and not just a generic response. Tell the truth and stop glossing over the facts. I won’t be using again and would urge people to factor in several weeks when ordering. It’s a shame to be so let down by production, communication and courier. The products themselves were satisfactory. I gave the company several chances to come back with a personal response and this did not happen. Hence my poor review to help others make better choices.

The canvas was not stretched tightly and loose and there was also a dent in the canvas like a rounded object had pressed against it.