MYPICTUREReviews:
26,246 reviews in the last 12 months142,505 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
3 Jun 2023
Verified review
Ordered something for my daughter’s birthday 15 days ago and it still hasn’t arrived yet now I’ve missed my daughters birthday not happy with your delivery service
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Answer by MYPICTURE
5 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
3 May 2023
Verified review
The offers only related to larger pictures so I went for larger ones to help save money but it's too big.
I wish I had the offer on the smaller picture instead
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24 Jun 2023
Verified review
Have ordered quite a few things from you in the past… this time the quality was poor and took nearly two weeks to arrive
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27 Dec 2023
Verified review
Ordered a book with family pictures on the 12 December but yet been delivered as it was a present, I am disappointed.
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Answer by MYPICTURE
27 Dec 2023
We're truly sorry to hear about your experience. We understand the importance of timely deliveries, especially for gifts. Your feedback is valuable and will be taken into account. Please expect an email from us for further assistance.
7 Jun 2023
Verified review
Picture received but the the horse has the bottom half of leg missing ,which were on picture I sent for you to do
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Answer by MYPICTURE
9 Jun 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
25 May 2023
Verified review
Pucture was quite blurred but wasn't told this would be the case when uploaded
Also wasn't informed of delivery.
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6 May 2023
Verified review
Paid £7 for postage and took over two weeks from when the canvas was done to actually getting it, very poor
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Answer by MYPICTURE
8 May 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
24 Jun 2023
Verified review
Delivery time disappointing
Said order within 6hours to get it in time for Father’s Day. It arrived 6 days too late. Disappointed.
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Answer by MYPICTURE
27 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
1 Jul 2023
Verified review
Canvas damaged by the frame in transport? Who knows but unsatisfactory marks 7 creases on the canvas.
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Answer by MYPICTURE
4 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email .
19 Aug 2023
Verified review
Slow delivery, poor customer service
Slow delivery, poor customer service.
Made outside the UK and took over 2 weeks from order to arrive. Emails to customer service were pointless as replies of ‘it’s on its way, or replying once delivered (days following email) with ‘we can see it’s arrived now’
Spammed with nunneries emails trying to sell me further products in the meantime
Quality isn’t the best,
Won’t be using again
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Answer by MYPICTURE
19 Aug 2023
We apologize for the delay in delivery and any inconvenience caused. We will investigate the matter and reach out to you via email to address your concerns. Thank you for bringing this to our attention.
17 Dec 2023
Verified review
Disappointed with quality. It was a photo of an original painting done by my late father in law as a Christmas present to my husband. I ordered a smaller version from FreePrints for my daughter and it is excellent. Whether it didn’t translate to a bigger size I don’t know but it’s disappointing all the same. Tried to give feedback on complaints page but it wouldn’t send.
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Answer by MYPICTURE
18 Dec 2023
We're sorry to hear about your disappointment with the quality of the print. We appreciate your feedback and we'll definitely take it into account. We'll reach out to you via email to discuss your experience.
19 Sept 2023
Verified review
Pictures slightly blurry and not the best quality also it looks like someone has stood on the canvas before it’s been shipped there is marks all over it. Also from the day of order until the day it was received was 9 days which isn’t great I’ve ordered from other sites before and received in less than a week. Very disappointed with my order
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Answer by MYPICTURE
20 Sept 2023
We're truly sorry to hear about the quality and delivery issues with your order. We absolutely want to ensure your satisfaction and are going to look into this immediately. Expect an email from us soon to further discuss this matter. Your feedback is critical for our improvement.
11 Aug 2023
Verified review
Took a week longer than the estimated time to be made. Took another week to give to delivery courier. Quality of print is alright but the frame is crooked. There’s no damage so i doubt it was the fault of delivery. For the long wait time you get showered in vouchers although with my experience I’m not going to use them.
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Answer by MYPICTURE
17 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
2 Oct 2023
Verified review
Within 24 hours I contacted customer service to change the size to be be told my order had already been printed, but then I had to continually ask where my order was and it took 3 weeks to be delivered, I find it hard to believe that my order had been done within 24hours but could take so long to be delivered
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Answer by MYPICTURE
3 Oct 2023
We're truly sorry for the extended delivery time and confusion about your order status. We understand how this can cause frustration. We are looking into this situation thoroughly and will be reaching out to you via email to clarify and find a solution. Your feedback is essential, thank you.
26 Nov 2023
Verified review
Not recomend
I was very disappointed on opening the parcel the quality is poor . Probably because the picture was too small for the size I requested it to be enlarged to , to be fair . If so I never received correspondence asking me to choose a smaller size . As it was for an aniversary gift I was so disappointed
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Answer by MYPICTURE
26 Nov 2023
We're sorry to hear about your disappointment. Your feedback is valuable to us and will be taken into account. We'll reach out to you via email to discuss this issue further.
28 Oct 2023
Verified review
I provided my full address in the sales order. Your confirmation of receipt did not include the house name. I spoke to MyPicture and the house name was added. Your delivery contractor claimed they were not given the house name and failed to deliver until after my daughter's birthday
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Answer by MYPICTURE
29 Oct 2023
We're truly sorry for the confusion over the address and the delay that this caused. We understand the importance of a timely delivery, especially for special occasions. We'll review the communication process with our delivery contractor and will reach out to you via email for further discussion. Your feedback is valuable to us.
19 Jul 2023
Verified review
Very disappointed that I could not hang my framed prints when I received them. There were no hooks on the back. After raising this with you, I am told that sets of hooks are available at an extra cost. It would have been more helpful to know this at the time of placing the order.
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7 Sept 2023
Verified review
Picture is great but took an age to arrive. Usually go for one particular size throughpicanova but they didn’t do what I needed so thought I’d try my- picture which also didn’t do the size either. A compromise all the way but it’s here now and great to review the holiday memory
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Answer by MYPICTURE
17 Sept 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
11 Dec 2023
Verified review
I was very excited about this coming but when it arrived it was so blurry and it only say in the middle of the glass block when it was suppose to cover the whole glass. I'm very disappointed as it was a very special birthday gift and now I can't use it.
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Answer by MYPICTURE
11 Dec 2023
We're sorry to hear about your experience. We value your feedback and will definitely consider it. We'll reach out to you over email to further understand the issue.
23 Dec 2023
Verified review
Total lack of communication, no tracking detail, no-one to contact to find out order information. When you look up order info, states still in production yet it has now arrived. Sort your system out else it's a no from me or any person whom asks
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Answer by MYPICTURE
24 Dec 2023
We're sorry to hear about your experience. We appreciate the feedback and will definitely take it into consideration. A representative will reach out via email to assist you further.