MYPICTUREReviews:
26,246 reviews in the last 12 months142,505 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
11 Aug 2023
Verified review
Poor print quality
Webiste is very good, editing is very good. However the print quality is very poor.
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Answer by MYPICTURE
17 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
25 Jul 2023
Verified review
Picture quality is really good but the delivery was very bad. The date kept moving
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Answer by MYPICTURE
26 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
16 Aug 2023
Verified review
Lovely print, poor delivery/dispatch
Lovely print, took way to long to arrive. Poor customer care, wouldn't use again
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Answer by MYPICTURE
17 Aug 2023
We apologize for the delay in the delivery of your order and any inconvenience caused. We take customer satisfaction seriously and would like to investigate this further. Please provide us with your order details via email so that we can assist you accordingly. Thank you for bringing this to our attention.
16 Dec 2023
Verified review
Poor colour, poor quality, poor finishing (folded over canvas with big staples)
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Answer by MYPICTURE
16 Dec 2023
We're sorry to hear about your experience. Your feedback is important to us and we will be in touch through email to discuss this further. We assure you, your concerns will be taken into account.
26 Aug 2023
Verified review
Delivery by the delivery company rubbish.
First class product let down by them
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Answer by MYPICTURE
27 Aug 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
27 Jul 2023
Verified review
First order was delayed and then no movement in shipping until I contacted you
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Answer by MYPICTURE
28 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
21 Dec 2023
Verified review
Some of the photos submitted were not resized to fit the size of the frame !
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Answer by MYPICTURE
22 Dec 2023
We're sorry to hear about your experience with the photo sizing. We appreciate your feedback and understand your concerns. A member of our team will be reaching out via email to better assist.
19 Nov 2023
Verified review
Not happy with the writing on the picture wanted the picture not the writing
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Answer by MYPICTURE
19 Nov 2023
We regret to hear about your dissatisfaction. Your feedback is valuable as it helps us improve. Kindly expect an email from us soon for further assistance.
DT
Diane T.
Milton Keynes
29 Jul 2023
Verified review
Took too long to arrive and when it did very thin and photo was very orangey
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Answer by MYPICTURE
31 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
21 Aug 2023
Verified review
Canvas i recieved had two white panels either side and photo was speckled
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Answer by MYPICTURE
21 Aug 2023
We apologize for the inconvenience caused by the issue with your canvas. We will thoroughly investigate the matter and reach out to you via email to discuss a resolution. Thank you for bringing this to our attention.
22 Jul 2023
Verified review
Mixed feelings
Great printing, terrible delivery service and poor customer service, sorry
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Answer by MYPICTURE
25 Jul 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
14 Dec 2023
Verified review
Zip broken on cushion cover. Yet to get a reply from customer services.
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Answer by MYPICTURE
15 Dec 2023
We regret the issues with the cushion cover zipper and the delay in response. We appreciate your patience and will ensure your feedback is considered. Expect an email from us soon for further assistance.
14 Sept 2023
Verified review
Product arrived late with what looked a smudge on my face on the picture
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Answer by MYPICTURE
14 Sept 2023
We are truly sorry for the late arrival and the unfortunate smudge on your picture. We acknowledge your dissatisfaction and would like to delve deeper into this issue. We'll be contacting you via email soon to discuss this further. Your feedback is greatly appreciated.
20 Aug 2023
Verified review
Poor quality frame assembly. Retaining clips 2 had come out in transit.
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Answer by MYPICTURE
20 Aug 2023
We apologize for the poor quality frame assembly and the issue with the retaining clips. We will thoroughly review your case and promptly contact you via email to address this matter. Thank you for bringing it to our attention.
16 Dec 2023
Verified review
Always perfect except this last order which for some reason was awful
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Answer by MYPICTURE
17 Dec 2023
We're sorry to hear about your recent experience. We appreciate your feedback and will review what may have happened. We will reach out via email to discuss further.
25 Oct 2023
Verified review
It was very small … I think the sizes…
It was very small … I think the sizes of each one should be shown ..
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Answer by MYPICTURE
26 Oct 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email.
4 Oct 2023
Verified review
I'm so disappointed with the canvas, it looks dull and uninteresting
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Answer by MYPICTURE
4 Oct 2023
We're sorry to hear that the canvas didn't meet your expectations. We value your feedback and will delve into the cause behind its lackluster appearance. Expect an email from us soon to understand better and address your concern. Thanks for voicing this out.
19 Aug 2023
Verified review
Its had taken way to long, but the pic was really good.
Thanks ish!
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Answer by MYPICTURE
19 Aug 2023
We apologize for the delay in your order. We appreciate your feedback on the quality of the picture. We will investigate the issue and reach out to you via email to address your concerns. Thank you for your patience.
5 Dec 2023
Verified review
the picture was not in the frame .It didn't represent the photo
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Answer by MYPICTURE
5 Dec 2023
We regret to hear about your experience. Your feedback is important to us and will be taken into account. We'll reach out via email to assist you further.
15 Oct 2023
Verified review
Very disappointed in the packaging. Picture good, wrapping poor.
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Answer by MYPICTURE
15 Oct 2023
We're sorry to hear about your disappointment with the packaging while the picture was satisfactory. Your feedback is important to us. Rest assured, we will delve into this matter further and contact you via email to address your concerns. Thank you for letting us know.