MYPICTUREReviews:
26,103 reviews in the last 12 months142,162 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
26 Nov 2023
Verified review
The picture sits to one side more so it's so the white strip on one side
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Answer by MYPICTURE
26 Nov 2023
We regret to hear about your experience. To better understand the issue and explore possible solutions, we invite you to provide more detail. Rest assured, your feedback is valuable to us. We will reach out to you via email soon.
10 Sept 2023
Verified review
the quality of the photos were shocking not half as nicw I as I expected
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Answer by MYPICTURE
13 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
25 Aug 2023
Verified review
DREADFUL DELIVERY
The picture is fine. The communication and delivery by UPS was dreadful.
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Answer by MYPICTURE
14 Sept 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
19 Aug 2023
Verified review
Absolute joke.. no common sense on how to produce a quality picture. !!!
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Answer by MYPICTURE
19 Aug 2023
We are sorry to hear about your disappointment with the quality of your picture. We take customer satisfaction seriously and would like to investigate this further. Please provide us with your order details via email so that we can assist you accordingly. Thank you for bringing this to our attention.
2 Aug 2023
Verified review
Items not received. Still waiting to hear when order will be fulfilled.
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Answer by MYPICTURE
3 Aug 2023
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
20 Jul 2023
Verified review
Quality is very poor, would like to return as i do not want to keep them
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Answer by MYPICTURE
25 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
28 Jun 2023
Verified review
Don't use UPS it was rescheduled 3 times ! So more than 10 days late.
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Answer by MYPICTURE
4 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
10 Oct 2023
Verified review
My items was damaged ! Not happy at all after spending a lot of money
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Answer by MYPICTURE
12 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
25 Jul 2023
Verified review
4-5 day delivery = 21 days and counting
should take 4-5 days to deliver
currently taking 21 days and counting
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Answer by MYPICTURE
26 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
14 Dec 2023
Verified review
Very shame!!!!
I received my son picture with half of his face cut :(
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Answer by MYPICTURE
15 Dec 2023
We sincerely regret to hear about your recent experience. Your feedback is important to us and we're dedicated to improving our services. Expect an email from us soon to discuss this matter further.
27 Sept 2023
Verified review
Delayed and delivered behind bins without a single knock on her door
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Answer by MYPICTURE
30 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
29 Jul 2023
Verified review
Photo had writing on shuld have not been on picture very disapointed
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Answer by MYPICTURE
31 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
2 Dec 2023
Verified review
I am still waiting to hear from you as my order has not arrived!!!!
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Answer by MYPICTURE
2 Dec 2023
We're sorry for the delay you're experiencing. Your feedback is important to us and we'll be sure to take it into account. Please look out for an email from us soon.
5 Nov 2023
Verified review
Awful quality
My photos have not come out how they should have! Quality is awful
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Answer by MYPICTURE
7 Nov 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
23 Aug 2023
Verified review
Very disappointing wedding canvas
Have sent 2 emails about the wedding canvass. No response very poor
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Answer by MYPICTURE
14 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email.
18 Aug 2023
Verified review
A cushion was delivered to me without a cover and without a print.
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Answer by MYPICTURE
14 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
28 Jun 2023
Verified review
Delayed order. Customer services poor and lack concern or quality.
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Answer by MYPICTURE
29 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
2 Dec 2023
Verified review
Photos dark on mug. Part of the heads cut off.
Very poor quality
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Answer by MYPICTURE
2 Dec 2023
We're sorry to hear about your dissatisfaction. We appreciate your feedback about the mug's photo quality and will certainly take it into account. Please expect an email from us regarding this matter.
28 Sept 2023
Verified review
Wrong picture sent wrong size still waiting for my original order
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Answer by MYPICTURE
30 Sept 2023
We regret that you were accidentally delivered the wrong item. This mistake should never happen. You can therefore rest assured that we will review our production and packaging processes accordingly. We would like to apologize for this incident and we will contact you via email to offer an appropriate solution.
22 Sept 2023
Verified review
Turned up after 1 week don’t expect fast delivery there in Europe.
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Answer by MYPICTURE
30 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible.