MYPICTUREReviews:
26,029 reviews in the last 12 months142,878 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
21 Apr 2024
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21 Apr 2024
Verified review
Ordered for a birthday present. Delivery was delayed without informing me. After looking into it myself, found that MYPICTURE had not delivered the package to Yodel within the expected timeframe. After raising as an issue with MYPICTURE, I explained that since they had not posted it, and since the birthday had passed, I didn’t need it anymore and asked for a refund. I was promptly told that I couldn’t get a refund. I explained that I had been misinformed as to the delivery date and had I known the expected delivery date, I would not have purchased the items. I further explained that due to the issues, I had no intention of buying from the company again. They responded apologising and offered me a 30% discount on a future purchase. I explained that I would like to escalate the process as this reply clearly didn’t reflect the conversation. I was then emailed by a manager offering a 50% discount and refused a refund OR a refund of shipping costs.
The pictures are fine and quality as expected.
Surely the answer is to not offer a bespoke product with a no refund policy if you cannot facilitate the service required to meet basic customer satisfaction standards.
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about your experience. Your feedback is taken into account and will certainly help us improve. We will reach out to you via email to discuss this further.
21 Apr 2024
Verified review
Only half the picture
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about your experience. We invite you to provide more details so we can better understand the situation. We will reach out to you via email shortly. Your feedback is important to us.
21 Apr 2024
Verified review
Nice items. Thanks
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Answer by MYPICTURE
21 Apr 2024
We're glad to hear you found our items to your liking. Your positive feedback is greatly appreciated. Thank you for choosing us.
21 Apr 2024
Verified review
I got in contact as picture not perfect. You have responded saying you are shipping a replacement hence the 4 stars as your customer service is fantastic
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Answer by MYPICTURE
21 Apr 2024
We appreciate your positive feedback regarding our service. It's our endeavor to ensure satisfaction. We hope the replacement will meet your expectations. Thank you.
21 Apr 2024
Verified review
Good quality
A little slow getting to me but well packed.
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Answer by MYPICTURE
21 Apr 2024
We appreciate your feedback. We're sorry for any delay you experienced, but we're glad to hear you were pleased with the packaging. Your comments will be taken into account for future improvements.
21 Apr 2024
Verified review
Only 2 of the 7 ordered are any good.
Heads cut off and out of line, not covering canvas.
Total waste of money.
Used another company recently and none of these issues even though pictures I sent were poor quality.
Lesson learned for me, don't bother
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly take it into consideration. Expect an email from us soon to discuss further.
21 Apr 2024
Verified review
Best value for money
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Answer by MYPICTURE
21 Apr 2024
We're thrilled to hear you found our offerings a great balance of quality and affordability. Your support is much appreciated. Thank you!
21 Apr 2024
Verified review
Picture Jigsaw
My first order..its fine..
.
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Answer by MYPICTURE
21 Apr 2024
We appreciate your feedback regarding your initial experience. Your satisfaction is important to us and we are here to ensure your future interactions are as smooth as possible. Thank you for choosing us.
21 Apr 2024
Verified review
Efficient and fast delivery, downside is that you cannot cancel or change your order easily (or at all!).
Good prices but would like artist quality paper prints!
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Answer by MYPICTURE
21 Apr 2024
Thank you for your valuable feedback. We appreciate your insight regarding order changes and our product range. Your suggestions will be considered as we continuously work to enhance our services.
21 Apr 2024
Verified review
I haven’t received my order.
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about the delay. Our team is looking into the matter and will reach out to you via email to provide further updates. Your patience and understanding are greatly appreciated.
21 Apr 2024
Verified review
Took a week to arrive
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about your experience. Delivery times can sometimes be affected by external factors. We will be in touch via email to discuss this matter further.
20 Apr 2024
Verified review
Brilliant Quality.. the effects make the product with my dog still looking like my dog even with the photo effects
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Answer by MYPICTURE
20 Apr 2024
We're thrilled to hear that the quality of our photo effects met your expectations and your dog's likeness was maintained. We appreciate your feedback. Thank you!
20 Apr 2024
Verified review
Generally really good service - decent product at a sensible cost. Delivery (via a third party delivery partner) took far too long though.
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Answer by MYPICTURE
20 Apr 2024
We appreciate your feedback. We're glad to hear that you found our service satisfactory and pricing sensible. Your comments about the delivery time will certainly be taken into account for future improvements. Thank you for your patience and understanding.
20 Apr 2024
Verified review
Great quality - poor delivery
Great quality. Only problem was delivery which did take along time. But other than that really pleased.
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Answer by MYPICTURE
20 Apr 2024
We appreciate your feedback and are delighted to hear you're pleased with the quality. We are continuously working on improving our services, including delivery times. Your patience and understanding are greatly valued.
20 Apr 2024
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18 Apr 2024
Verified review
Don’t use them
Bad picture totally bad customer service will never use again
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Answer by MYPICTURE
18 Apr 2024
We're genuinely sorry to hear about your experience. Your feedback is important and will be taken into account. Expect an email from us shortly, where we can address the concerns you've raised in more detail.
18 Apr 2024
Verified review
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17 Apr 2024
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17 Apr 2024
Verified review
Great but the delivery time was very slow compared to others.
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Answer by MYPICTURE
18 Apr 2024
We appreciate your feedback and understand the importance of timely delivery. Your input has been noted and will be considered in our ongoing efforts to improve our services. Thank you for your patience and understanding.