MYPICTURE- Logo - reviews

MYPICTURE
Reviews:

26,029 reviews in the last 12 months142,878 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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Christine C.
Windlesham
25 Apr 2024
 Verified review

Colour debatable but it must be…difficult

Colour debatable but it must be difficult.
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Answer by MYPICTURE
25 Apr 2024
We appreciate your understanding and patience with the color aspect. Your feedback is valuable to us and will certainly be considered for future improvements. Thank you for taking the time to share your thoughts.
25 Apr 2024
 Verified review
Unfortunately I never received my parcel. Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
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Answer by MYPICTURE
25 Apr 2024
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
25 Apr 2024
 Verified review
The canvas print is beautiful. It was everything I was expecting. The only reason I didn’t give 5 stars was because my order seemed to be in shipping for nearly 2 wks which I know that isn’t the consumers fault but when I tried to message customer service I was only able to speak to a digital chat. Fortunately my order came a day later. Yodel delivery were brilliant.
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Answer by MYPICTURE
25 Apr 2024
We appreciate your feedback and are glad you found the canvas print beautiful. We acknowledge your concern about the shipping time and customer service interaction. Your input is valuable to us and will be considered for future improvements.
25 Apr 2024
 Verified review
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DW
Dave W.
Ardingly
25 Apr 2024
 Verified review

My Wife’s 50th Birthday RUINED!!!!

My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!! RUINED MY WIFE’s 50th BIRTHDAY!!!!
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Answer by MYPICTURE
25 Apr 2024
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
25 Apr 2024
 Verified review

Canvas Print

Digital photography transfered to a canvas, the picture is excellent price is superb. My only gripe is the delivery timesvare a little misleading unless reading the very 'small' print. That said i would recommend this company.
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Answer by MYPICTURE
25 Apr 2024
Thank you for your feedback and recommendation. We always strive to improve our service and we appreciate your comment regarding delivery times. Your insight is valuable as we continue to make enhancements.
JS
jackie s.
Braintree
25 Apr 2024
 Verified review
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24 Apr 2024
 Verified review
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24 Apr 2024
 Verified review
No problems with my order of a large printed canvas and mug. Good quality, and packaging. The only problem I had is when I discovered that you use Yodal as your courier. In my experience they are generally useless. Had an email saying one package was to be delivered on the Saturday which was fine. On the Thursday before with 5 minutes warning discovered that it was now being delivered that day, which it was. Luckily, I was home. The second package I was told was being delivered the following Monday. Again, the Saturday before received an email that it would be delivered that day between 19.00 and 21.00. Checked the Yodal tracking, and indeed showed the delivery information, and the position of the driver. Guess what. Never turned up! Wasted a day waiting for a non delivery. Checked on the Sunday to discover that package would now be delivered on Monday it was originally supposed to arrive. Again, which it did. Unfortunately, after countless problems with Yodal I am very concerned using not only your company, but all companies that use Yodal. Sadly, although your products are fine, unless things change I may look for different company that doesn't use them as a courier...
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Answer by MYPICTURE
24 Apr 2024
We really appreciate your honest feedback. We understand your concerns about our courier service and we will definitely take your experience into account moving forward. Despite these issues, we're glad to hear you were satisfied with your order. Thank you.
23 Apr 2024
 Verified review
Bought for a colleague. Looks very nice. Shame bit of head missing off but maybe way photo is.
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Answer by MYPICTURE
24 Apr 2024
We appreciate your feedback and are pleased to hear that the item met your aesthetic expectations. Regarding your concern, it's possible that the photograph perspective may give a different impression. Your understanding is much appreciated.
23 Apr 2024
 Verified review
Canvas great. Mugs I believed requesting the picture on the right would be right from the handle, on the front, not on the back. Perhaps a bit confusing or just misunderstood, had planned to give these as presents.
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Answer by MYPICTURE
23 Apr 2024
We appreciate your feedback and are glad you enjoyed the canvas. We understand the positioning of the image on the mugs wasn't as anticipated. Your comments will be taken into account for future improvements. Thank you.
23 Apr 2024
 Verified review
Decent quality picture.Just a pity that the word copy,was printed at top of pic.Yes this was the pic i sent but thought that word may be ddeleted out
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Answer by MYPICTURE
23 Apr 2024
We appreciate your feedback and understand your perspective. Rest assured, your input will be considered to improve our services. Your satisfaction is important to us. Thank you.
23 Apr 2024
 Verified review

Little too small, lovely photos though.

Photo and cups are of a good quality. They are a little too small for most people's idea if a mug.
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Answer by MYPICTURE
23 Apr 2024
We appreciate your feedback. Your comments on the size of our cups are noted. We strive to meet the varying preferences of our customers. Your input is valuable in our continuous effort to improve.
23 Apr 2024
 Verified review
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
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Answer by MYPICTURE
23 Apr 2024
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
23 Apr 2024
 Verified review
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23 Apr 2024
 Verified review
Poor communication. Very long dispatch time.
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Answer by MYPICTURE
23 Apr 2024
We're sincerely sorry to hear about your experience. We acknowledge your concerns about communication and dispatch time. Rest assured, we value your feedback and will be reaching out to you via email to address this matter.
23 Apr 2024
 Verified review
So far my experience has been satisfactory (still waiting on second purchase). Only downside was not being able to add to my first order before being dispatched so had to pay double postage.
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Answer by MYPICTURE
23 Apr 2024
We appreciate your feedback. We understand the concern about paying double postage. We are constantly looking for ways to improve our service. Thank you for your understanding.
22 Apr 2024
 Verified review
Everything explained through out process, small criticism was nothing supplied to help hang canvas on wall.
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Answer by MYPICTURE
22 Apr 2024
We appreciate your feedback and the time taken to share your experience. Your suggestion about providing supplies to hang the canvas is noted and will be considered for future improvements. Thank you for your valuable input.
21 Apr 2024
 Verified review
ordered a beach towel £25 it most definitely is not a beach towel! very small very disappointing as was a gift
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Answer by MYPICTURE
21 Apr 2024
We regret to hear about your disappointment. Your feedback is valuable and we'll take it into account. We'll reach out to you via email to discuss this further.
21 Apr 2024
 Verified review
Delighted with the product and the price was very reasonable too. Maybe best to offer discounts on future purchases after the delivery of the order and not before.
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Answer by MYPICTURE
21 Apr 2024
Thank you for your valuable feedback. We appreciate your satisfaction with our product and pricing. Your suggestion about discounts on future purchases is noted and will be taken into consideration. Your input is highly appreciated.