MYPICTUREReviews:
26,029 reviews in the last 12 months142,878 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
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As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
12 days ago
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Very poor quality
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Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience. Your feedback matters and will be taken into account. We'll reach out to you via email to understand better and strive to improve our services.
13 days ago
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13 days ago
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13 days ago
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13 days ago
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13 days ago
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Terrible quality
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback is valuable to us and will be taken into account. We'll reach out to you via email to better understand the situation.
13 days ago
Verified review
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very “blue” have emailed Customer Service several times but no response
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
13 days ago
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29 Apr 2024
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28 Apr 2024
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28 Apr 2024
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I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
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Answer by MYPICTURE
28 Apr 2024
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
28 Apr 2024
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28 Apr 2024
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28 Apr 2024
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It’s ok
When it came it has a dent on the frame but the pic is brilliant
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Answer by MYPICTURE
28 Apr 2024
We appreciate your valuable feedback. We're pleased to hear that you're satisfied with the picture quality. Your comments regarding the condition upon arrival have been noted and will certainly be taken into account. Thank you.
28 Apr 2024
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
28 Apr 2024
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
28 Apr 2024
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27 Apr 2024
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Qick and easy to order and a good product, just a little slow on shipping
Production and shipping out of production was quick however being based in germany the overseas shipping to the UK was around 8 days. I cannot really blame the company as this is more likely a brexit thing sadly.
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Answer by MYPICTURE
27 Apr 2024
Thank you for your feedback. It's regrettable that you experienced delays in shipping. Your input helps us understand areas where we can improve. We appreciate your understanding and will consider your feedback in our ongoing efforts to enhance our services.
25 Apr 2024
Verified review
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
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Answer by MYPICTURE
26 Apr 2024
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
25 Apr 2024
Verified review
Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item
Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund
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Answer by MYPICTURE
26 Apr 2024
We're genuinely sorry to hear you're not satisfied. It's unfortunate that the product didn't meet your expectations. We appreciate you sharing your feedback and we'll surely take it into account. We'll reach out to you via email to discuss this matter further.
25 Apr 2024
Verified review
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
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Answer by MYPICTURE
25 Apr 2024
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.