MYPICTURE

Reviews:

Ordered for a birthday present. Delivery was delayed without informing me. After looking into it myself, found that MYPICTURE had not delivered the package to Yodel within the expected timeframe. After raising as an issue with MYPICTURE, I explained that since they had not posted it, and since the birthday had passed, I didn’t need it anymore and asked for a refund. I was promptly told that I couldn’t get a refund. I explained that I had been misinformed as to the delivery date and had I known the expected delivery date, I would not have purchased the items. I further explained that due to the issues, I had no intention of buying from the company again. They responded apologising and offered me a 30% discount on a future purchase. I explained that I would like to escalate the process as this reply clearly didn’t reflect the conversation. I was then emailed by a manager offering a 50% discount and refused a refund OR a refund of shipping costs. The pictures are fine and quality as expected. Surely the answer is to not offer a bespoke product with a no refund policy if you cannot facilitate the service required to meet basic customer satisfaction standards.

An absolute shambolic experience! My items ‘could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do turned out to be horrible and stressful. AND the quality of one of the prints is EXTREMELY poor!! Overall, extremely poor service and quality and I will be taking it further!

the product was a great low price and the photo is good. However, the finish is poor, and looks like a child has stapled it to the frame. I am not going to take things further, as the picture is just for my study and is not a gift. I feel it is a case of you get what you pay for - if you buy cheap, you get cheap. I would not recommend you and I will not order from you again. I would not have raised this as a complaint, but you asked for feedback!

Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund

The excitement of placing an order to put those important photos on the wall become a memory itself given the length of time for the canvas frames to arrive. One the five canvas prints is quite floppy given that it was not well stretched onto the frame. They were quite reasonably priced; but no extras to get them faster!

Print, a single print out, took well over a week to be delivered and when arrived was not printed to size that was requested. Not worth the hassle to return or refund or anything. Print quality was good and I'm sure the wait is due to popularity and demand from bigger customers.

When I sent the picture through I didn’t realize that their was a highlighted area Honi.Soit.Qui.Mal.Y.Pense. that had red underline as it wasn’t recognized what it meant. To my horror when the poster came through unfortunately it still had the red underline underneath??

Had to chase order after 7 days as had not left supplier as they had stated. Chased again to be advised that they had only just sent the order, but still no scans with the delivery co. Finally arrived after 12 days. Pleased with quality of print though.

Only 2 of the 7 ordered are any good. Heads cut off and out of line, not covering canvas. Total waste of money. Used another company recently and none of these issues even though pictures I sent were poor quality. Lesson learned for me, don't bother

Product is first class but dispatch is very very slow. Item was finished, but sat in the warehouse for 6 days before leaving the warehouse in Germany. However when the item arrived, I was very impressed, really good quality at a great price.

My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!! RUINED MY WIFE’s 50th BIRTHDAY!!!!

Ordered 3 canvases, the colours and exposure on one are good, on one just acceptable and one not too good (blue/cyan cast and underexposed). Delivery took a week, but once Yodel had the parcel the delivery was very quick and painless.

The puzzle itself is fine but the packaging leaves a lot to be desired! When I opened the envelope several pieces were loose. Surely it could have been mounted on low-tack film. I have spent some time creating more secure packaging.

The worst picture I've ever seen, all out of focus, and my brothers gead chopped off which upset me greatly as he's just died of cancer age 57. U broke my heard when the picture arrived, I'm absolutely disgusted..

When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug

You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking