MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
10 days ago
Verified review
didn’t get my order
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Answer by MYPICTURE
10 days ago
We appreciate you bringing this issue to our attention. We will contact you via email to discuss further and work towards a resolution. Thank you for your patience.
10 days ago
Verified review
I have not received the order. I don't know where it was delivered
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Answer by MYPICTURE
10 days ago
We apologize for the inconvenience caused. We will be reaching out to you via email to address your concerns and take your feedback into account. Thank you for bringing this to our attention.
11 days ago
Verified review
Delivery time was not great.
Quality was ok .
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Answer by MYPICTURE
11 days ago
Thank you for sharing your feedback. We regret to hear that the delivery time did not meet your expectations. Your comments are important to us and will be taken into account. We will contact you via email to discuss further.
11 days ago
Verified review
Picture is lovely but quality of tile is poor
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Answer by MYPICTURE
11 days ago
We appreciate your feedback regarding the quality. We will be contacting you via email to discuss this further and take your feedback into account. Thank you for bringing this to our attention.
11 days ago
Verified review
It took forever to be processed and delivered
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Answer by MYPICTURE
11 days ago
We apologize for the delay you experienced. We appreciate your feedback and will take it into account to improve our service. We will contact you via email to discuss this further.
11 days ago
Verified review
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11 days ago
Verified review
Some good and some bad.
Ordered 3 canvases, the colours and exposure on one are good, on one just acceptable and one not too good (blue/cyan cast and underexposed).
Delivery took a week, but once Yodel had the parcel the delivery was very quick and painless.
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Answer by MYPICTURE
11 days ago
We appreciate you sharing your experience. We understand your concerns about color and exposure discrepancies and will take your feedback into account. We will be reaching out to you via email to discuss this further.
11 days ago
Verified review
Print was wrong size on arrival.
Print, a single print out, took well over a week to be delivered and when arrived was not printed to size that was requested.
Not worth the hassle to return or refund or anything. Print quality was good and I'm sure the wait is due to popularity and demand from bigger customers.
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Answer by MYPICTURE
11 days ago
We appreciate your feedback and are sorry to hear about the delivery timing and sizing issue. Rest assured, we will take your feedback into account. We will be contacting you via email to discuss this matter further.
11 days ago
Verified review
Delivery took too long not time stated
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Answer by MYPICTURE
11 days ago
Thank you for sharing your feedback. We apologize for the delay in delivery. We will take your comments into account to improve our service. We will contact you via email to discuss this matter further.
11 days ago
Verified review
time taken to arrive - becomes a memory!
The excitement of placing an order to put those important photos on the wall become a memory itself given the length of time for the canvas frames to arrive.
One the five canvas prints is quite floppy given that it was not well stretched onto the frame.
They were quite reasonably priced; but no extras to get them faster!
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Answer by MYPICTURE
11 days ago
Thank you for sharing your feedback. We regret that the delivery time and the condition of one of the canvas prints did not meet your expectations. We will take your feedback into account and contact you via email to discuss the issue further.
11 days ago
Verified review
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11 days ago
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11 days ago
Verified review
The print was not of good quality and the frame had not been put together properly so it fell apart when the package opened
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Answer by MYPICTURE
11 days ago
Thank you for your feedback. We are sorry to hear about the issues you have experienced. We will contact you via email to discuss this further and we will take your feedback into account.
11 days ago
Verified review
Package not dispatched for over a week, no customer service just a chatbot .
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Answer by MYPICTURE
11 days ago
We regret to hear about your experience. We will take your feedback into account and contact you via email to discuss the details of your concerns.
12 days ago
Verified review
Photo was the wrong way round, but could have been my mistake
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Answer by MYPICTURE
12 days ago
We appreciate you bringing this to our attention, and we apologize for any confusion caused. We will take your feedback into account and contact you via email to further address the issue.
5 May 2024
Verified review
Had to chase order after 7 days as had not left supplier as they had stated. Chased again to be advised that they had only just sent the order, but still no scans with the delivery co. Finally arrived after 12 days. Pleased with quality of print though.
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Answer by MYPICTURE
5 May 2024
We appreciate your feedback regarding your recent order. We're sorry to hear about the delay you experienced. We're taking your concerns into account. We'll be in touch via email to further discuss.
5 May 2024
Verified review
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
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Answer by MYPICTURE
5 May 2024
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
5 May 2024
Verified review
In the end the products are excellent quality great it was the production. And delivery that was sadly lacking
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Answer by MYPICTURE
5 May 2024
We regret to hear about your less than satisfactory delivery experience. Rest assured, we value your feedback and will take it into account. Expect an email from us soon for further assistance.
5 May 2024
Verified review
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2 May 2024
Verified review
still waiting, no update from yodel and your "where's my delivery" show's no information.
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Answer by MYPICTURE
2 May 2024
We're sorry to hear about the delay. Your feedback regarding the tracking information is valuable to us. We aim to improve our services based on customer experiences and will certainly take this into account. Please expect an email from us soon.