MYPICTUREReviews:
26,096 reviews in the last 12 months143,346 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
6 days ago
Verified review
Poor quality
The quality of the printing really isn’t very good. I was very unhappy with a jigsaw I ordered and complained and then used this voucher to buy some canvasses which are also not great quality - it’s mainly the colours that are the issue. The prices are good but I doubt I’ll be using you again
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Answer by MYPICTURE
6 days ago
We appreciate your feedback regarding the colors in your recent purchases. We will contact you via email to gather more details about this issue. Rest assured, your input will be taken into account as we strive to enhance our offerings.
6 days ago
Verified review
Dull and lack of clarity
Was a little disappointed in the brightness of the pictures. The photos were bright with excellent clarity, but once on the print they looked very dul
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Answer by MYPICTURE
6 days ago
Thank you for sharing your feedback. It's unfortunate to hear that the brightness of the print did not meet your expectations. We will take your comments into account and contact you via email to discuss this further.
6 days ago
Verified review
Poor customer service
The customer service is extremely poor and completely unwilling to help
I placed my order on a Saturday evening and realised I’d chosen the wrong size so I messaged straight away and directly through the chat options to see if I could change the size which the answer was no they didn’t even try to change it and I’m sure they could have at least tried as the picture didn’t arrive until two weeks later so I’m sure they could have at least attempted to edit my order
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Answer by MYPICTURE
6 days ago
We understand your frustration regarding the inability to modify your order. We will take your feedback into account and contact you via email to discuss the issue further. Thank you for bringing this to our attention.
6 days ago
Verified review
It's not the quality I expected
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Answer by MYPICTURE
6 days ago
Thank you for sharing your feedback. We are sorry to hear that the quality did not meet your expectations. We will take your feedback into account and will contact you via email to discuss the issue further.
7 days ago
Verified review
The order came very late, when I checked on the order you simply said that it was my fault even though it was a lot later than it should have been. Also the quality of the rectangle pictures is a little blurry. I will not be recommending or using again.
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Answer by MYPICTURE
7 days ago
We regret to hear about the delay and the quality issue you experienced. Thank you for bringing this to our attention. We will contact you via email to further discuss the matter and take your feedback into account.
7 days ago
Verified review
Bitterly disappointed. The is a yellow line down the left side of the photo
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Answer by MYPICTURE
7 days ago
Thank you for sharing your feedback. We will take it into account and contact you via email to discuss the details of the issue you described.
7 days ago
Verified review
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7 days ago
Verified review
Very Poor Quality Frame joints show gaps chips on the corners very poor fitting frame, picture off set not central in frame
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Answer by MYPICTURE
7 days ago
Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. We will be contacting you via email to gather more details about the issue. Your feedback will be taken into account as we continuously strive to improve.
7 days ago
Verified review
Not happy with purchase very cheap grandson head cut off will not be recommending you
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8 days ago
Verified review
Over the time on delivery advertised on their Website.
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Answer by MYPICTURE
8 days ago
Thank you for sharing your feedback. We understand the importance of timely delivery and apologize for any inconvenience caused. We will take your feedback into account and will be contacting you via email to discuss the issue further.
8 days ago
Verified review
I’ve written to you explaining the item was damage and unable to return as it’s for my mothers birthday so will just buy a new frame
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Answer by MYPICTURE
8 days ago
Thank you for sharing your experience. We will consider your feedback and contact you via email to discuss further.
8 days ago
Verified review
The worst picture I've ever seen, all out of focus, and my brothers gead chopped off which upset me greatly as he's just died of cancer age 57.
U broke my heard when the picture arrived, I'm absolutely disgusted..
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Answer by MYPICTURE
8 days ago
Thank you for sharing your feedback. We deeply regret any distress caused by your experience. We appreciate your effort in bringing this to our attention and will be reaching out to you via email to discuss further.
8 days ago
Verified review
The quality of the picture was quite poor, the photo I sent was very clear but the picture I received was blurry and cheaply put together, the photo keeps falling out of the frame
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Answer by MYPICTURE
8 days ago
We appreciate your feedback and apologize for any inconvenience. We will contact you via email to discuss further and take the given feedback into account.
8 days ago
Verified review
Quality of product is not as expected. High quality photos were submitted and sent back blurry. Quality of materials is also poor.
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Answer by MYPICTURE
8 days ago
Thank you for sharing your concerns. We regret to hear that the quality did not meet your expectations. We take all feedback seriously and will take your comments into account. We will contact you via email to discuss further.
8 days ago
Verified review
When I sent the picture through I didn’t realize that their was a highlighted area Honi.Soit.Qui.Mal.Y.Pense. that had red underline as it wasn’t recognized what it meant. To my horror when the poster came through unfortunately it still had the red underline underneath??
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Answer by MYPICTURE
8 days ago
We appreciate you bringing this to our attention. We understand your concern regarding the highlighted area in the image. We will take your feedback into account and our team will be contacting you via email to discuss this matter further.
8 days ago
Verified review
Really long lead time meaning the picture was no longer a gift. Also not impressed with the quality for the price. Image seems distorted slightly.
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Answer by MYPICTURE
8 days ago
We are sorry to hear about your experience. We will be reaching out via email to discuss the issues described further. Your feedback is important, and we will take it into account.
8 days ago
Verified review
Order missing 1 pillow and case and the one I did receive is damaged
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Answer by MYPICTURE
8 days ago
Thank you for bringing this to our attention. We regret to hear about the issue with your order. We will contact you via email to discuss this further and take your feedback into account.
9 days ago
Verified review
RUBBISH!
They lasted on the wall about 2 mins. Before falling off. Plus took all the freshly painted paint off. Would never buy again! Waste of money
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Answer by MYPICTURE
9 days ago
We appreciate you sharing your experience and regret to hear about your dissatisfaction. We will take your feedback into account and will be contacting you via email to discuss this further.
9 days ago
Verified review
Disappointing
Product was good. Customer service and delivery was very disappointing won’t be using this company again.
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Answer by MYPICTURE
9 days ago
We appreciate your feedback and are sorry to hear about your experience. We will contact you via email to discuss further and take your feedback into account.
9 days ago
Verified review
It took 12 days to arrive and it's bad quality, had contacted by email twice and both times referred to tracking. Requested a refund, that was ignored. Don't use this company!
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Answer by MYPICTURE
9 days ago
We regret to hear about the experience and appreciate the feedback provided. We will be contacting you via email to address the concerns raised. Rest assured, we will take your feedback into account moving forward.