MYPICTURE

Reviews:

Disappointed in canvas lay out

I have reported the issue, but I think some common sense needs to be used with photos and checked that no one's heads are chopped off.

I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..

The puzzle itself is fine but the packaging leaves a lot to be desired! When I opened the envelope several pieces were loose. Surely it could have been mounted on low-tack film. I have spent some time creating more secure packaging.

Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.

I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.

Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund

Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.

Unfortunately I never received my parcel. Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...

My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!! RUINED MY WIFE’s 50th BIRTHDAY!!!!

When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug

Poor communication. Very long dispatch time.

ordered a beach towel £25 it most definitely is not a beach towel! very small very disappointing as was a gift

Ordered for a birthday present. Delivery was delayed without informing me. After looking into it myself, found that MYPICTURE had not delivered the package to Yodel within the expected timeframe. After raising as an issue with MYPICTURE, I explained that since they had not posted it, and since the birthday had passed, I didn’t need it anymore and asked for a refund. I was promptly told that I couldn’t get a refund. I explained that I had been misinformed as to the delivery date and had I known the expected delivery date, I would not have purchased the items. I further explained that due to the issues, I had no intention of buying from the company again. They responded apologising and offered me a 30% discount on a future purchase. I explained that I would like to escalate the process as this reply clearly didn’t reflect the conversation. I was then emailed by a manager offering a 50% discount and refused a refund OR a refund of shipping costs. The pictures are fine and quality as expected. Surely the answer is to not offer a bespoke product with a no refund policy if you cannot facilitate the service required to meet basic customer satisfaction standards.

Only half the picture

Deliver good Poor picture frame now need to buy replacement

Only 2 of the 7 ordered are any good. Heads cut off and out of line, not covering canvas. Total waste of money. Used another company recently and none of these issues even though pictures I sent were poor quality. Lesson learned for me, don't bother