MYPICTUREReviews:
26,180 reviews in the last 12 months142,300 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
20 Mar 2024
Verified review
Mothers Day Gift 8 days late
Due to this year’s circumstances had to leave Mother’s Day to last minute but ordered a gift advertised for Mothers Day on the last available day to ensure delivery according to the website. The photo gift took 14 instead of 6 days to arrive.
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Answer by MYPICTURE
21 Mar 2024
We're truly sorry to hear about your experience. Your expectations for delivery times are valid, and we regret not meeting them. Your feedback is integral to our improvement. We'll contact you via email to further address this.
17 Mar 2024
Verified review
Pictures really poor quality and cheap looking, was so looking forward to receiving these but was really really disappointed, I'm sorry but wouldn't order again and I regret ordering in the first place as its been a complete waste of my money.
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your disappointment. Your feedback is important to us as we strive to improve our service. We will contact you via email to better understand the issue. Rest assured, your feedback will be taken into account.
19 Mar 2024
Verified review
There was a spelling error in my card when arrived and I am 100% sure I typed it in correctly on the website form
Package also took 11 days to arrive which is a bit too long.
Saving grace was the photo and frame which was pretty good
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Answer by MYPICTURE
19 Mar 2024
We regret to hear about the spelling error and delivery time. We will certainly take your feedback into account. Expect an email from us for further assistance.
28 Feb 2024
Verified review
I ordered a panoramic type picture and it came with a the picture in the middle of the frame with a massive black empty canvas at the top and under the picture it was a wedding present but looks ridiculous I wouldn't give them it xxxx
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Answer by MYPICTURE
28 Feb 2024
We're sorry to hear about your experience with the picture. We value your feedback and assure you it's crucial to our ongoing effort to improve. We will be reaching out to you via email to better understand your concerns.
29 Feb 2024
Verified review
Disappointed with 1st canvas. But ovwe the noon with second…
Was over the moon with my second picture but really disappointed with the first one I I was sent as there were 2 massive black spaces at the top and underneath the picture. And cant give it as the wedding gift it was purchased for.
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Answer by MYPICTURE
29 Feb 2024
We're truly sorry to hear about your disappointment. We value your feedback and will definitely take it into account for future improvements. An email will be sent to you shortly to discuss this matter further.
13 Mar 2024
Verified review
Ridiculous They’ve sent me a 60 x 40 canvas with…
They’ve sent me a 60 x 40 canvas with the photo just across the middle & nowhere near the edges. Weird colours on the bottom edge. Definitely not what I ordered or how it was shown on the review. Still not heard back from them
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Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. The described issue with your canvas is concerning. We will surely consider your feedback. Expect an email from us for further assistance.
6 Mar 2024
Verified review
Good idea poorly executed
Took ages to be produced in Germany, then took ages to be delivered. When it was delivered it was left in the rain as we were no longer at that property. In the meantime we must have received over 10 emails automated emails.
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will consider it carefully. We will be reaching out to you via email to discuss this further.
28 Feb 2024
Verified review
It is with the courier company you use / Yodel.
He simply puts your delivery over our fence if no one is in, rather than checking with neighbours first. Every chance that something such as a canvas print will get damaged…..
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Answer by MYPICTURE
28 Feb 2024
We're sorry to hear about this experience with the courier service. We appreciate your feedback and take it seriously. We'll make sure to review this situation internally. Please expect an email from us for further assistance.
23 Mar 2024
Verified review
Looks like circular ink marks on the picture.
My first picture from you was excellent. The quality of my recent picture was not good. There are ink marks on one of the faces of my family members.
Very disappointed so, l will not be ordering again from you.
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Answer by MYPICTURE
23 Mar 2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the quality of your recent picture and will certainly take it into account. Please expect an email from us soon.
6 Mar 2024
Verified review
I didn’t expect it to be a rolled picture. I could have had a picture on a canvas for a cheaper option. Maybe it was written somewhere and I missed it. I was disappointed with the price for what it was,
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Answer by MYPICTURE
6 Mar 2024
We're truly sorry to hear about your experience. We value your feedback and will definitely take it into account. We'll reach out to you via email to discuss further.
13 Mar 2024
Verified review
No estimate delivery time, canvas was stretched
I was not given an estimated delivery date and it took over a week to arrive. Not to mention that the canvas itself is slightly askew and stretched. The delivery service (Yodel) was absolutely abysmal.
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Answer by MYPICTURE
13 Mar 2024
We regret to hear about your experience. We value your feedback regarding the delivery timeframe and canvas condition. We'll be reaching out via email to further discuss this matter, as your satisfaction is important to us.
3 Mar 2024
Verified review
Frame flimsy. And courier used is Yahoo who left the package on the floor at the end of my driveway. So if you want a very average product and a dire delivery service then these are the guys for you!
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Answer by MYPICTURE
3 Mar 2024
We appreciate your feedback regarding the delivery and the product. Rest assured, your comments will be considered to improve our service. We will reach out via email to discuss further.
28 Feb 2024
Verified review
The online service was great. The delivery from Yodal really let the sale down. I have also received way to much marketing since my order (I am still likely to you Mypicture as it is best on price).
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Answer by MYPICTURE
28 Feb 2024
We appreciate your feedback regarding our online service and delivery. We are sorry to hear about your experience with the marketing communications. Your feedback will be taken into account and we will reach out to you via email.
19 Mar 2024
Verified review
Quality of workmanship low. Took too long to dispatch
Order to ages to dispatch, online tracker said it had been collected when it hadn't. Pictures look rushed when they have been attached with the staples to the board. Has ripples in the canvas.
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about the delivery delay and your concerns over the canvas. Your feedback is important to us and will be taken into account. We'll be reaching out via email to better understand and assist with your situation.
19 Mar 2024
Verified review
Had some nice pictures in frames made at Christmas which were very nice
Ordered some glass block pictures and are really poor quality. I haven’t given 1 * but don’t even warrant that
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear that your experience with the glass block pictures didn't meet your expectations. Your feedback is valuable to us. We'll take this into account and will reach out to you via email.
22 Mar 2024
Verified review
Everything is OK with picture itself. Problem is with delivery. Not everyone sitting at home and waiting for a parcel. Please add collect from store to delivery opinions.
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Answer by MYPICTURE
23 Mar 2024
We appreciate your feedback regarding our delivery options. Your suggestion about adding a store collection option is valuable. We will take this into consideration for future improvements. Please expect an email from us for further updates.
14 Mar 2024
Verified review
Late on being late.
Mother’s Day gift didn’t arrive on time.
Told I would receive it following Monday didn’t come until the Tuesday.
Will not be using this company again
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Answer by MYPICTURE
14 Mar 2024
We're truly sorry to hear your gift didn't arrive as expected. Your feedback is important to us and will be taken into account. We'll be reaching out to you via email to discuss this matter further.
24 Mar 2024
Verified review
The shipping took almost two weeks instead of 4-8 days but the quality og my picture was really good and im happy with it and will definitely be buying more canvas
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Answer by MYPICTURE
24 Mar 2024
We regret to hear about the delay in shipping. Your feedback is highly valued and helps us improve. We're glad you're pleased with the quality. We'll reach out via email to further discuss your experience.
15 Mar 2024
Verified review
Item not recieved
I cannot coment on the canvas as i have not recieved it, tracking says delivered but has not been delivered to my address. I have no idea where it was delivered to
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Answer by MYPICTURE
15 Mar 2024
We're sorry to hear about the delivery issue. We take your feedback seriously and will look into this matter. Please anticipate an email from us to resolve this.
9 Mar 2024
Verified review
Product good - delivery so slow!
Bought two canvases on the same day, minutes apart.
One arrived in good time, however the other arrived a week later which is disappointing as it was a present.
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Answer by MYPICTURE
9 Mar 2024
We appreciate your feedback. Sorry to hear about the delay in delivery. We will certainly consider your comments for future improvements. Please expect an email from us soon to discuss this further.