MYPICTUREReviews:
26,216 reviews in the last 12 months142,516 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
18 Aug 2023
Verified review
A cushion was delivered to me without a cover and without a print.
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Answer by MYPICTURE
14 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
28 Jun 2023
Verified review
Delayed order. Customer services poor and lack concern or quality.
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Answer by MYPICTURE
29 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
14 Dec 2023
Verified review
Pictures in the photo book not as sharp as I've seen them on paper
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Answer by MYPICTURE
14 Dec 2023
We appreciate your feedback. It's essential for us to ensure our customers are satisfied. We're always looking to improve, so your comments will be considered. Thank you.
7 Dec 2023
Verified review
Correct address
To improve on getting the right address.
With the right post code
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Answer by MYPICTURE
7 Dec 2023
We appreciate your feedback on the address issue. It's valued and will be considered as we continuously work towards improving our services. Thank you.
2 Dec 2023
Verified review
Photos dark on mug. Part of the heads cut off.
Very poor quality
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Answer by MYPICTURE
2 Dec 2023
We're sorry to hear about your dissatisfaction. We appreciate your feedback about the mug's photo quality and will certainly take it into account. Please expect an email from us regarding this matter.
28 Sept 2023
Verified review
Wrong picture sent wrong size still waiting for my original order
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Answer by MYPICTURE
30 Sept 2023
We regret that you were accidentally delivered the wrong item. This mistake should never happen. You can therefore rest assured that we will review our production and packaging processes accordingly. We would like to apologize for this incident and we will contact you via email to offer an appropriate solution.
22 Sept 2023
Verified review
Turned up after 1 week don’t expect fast delivery there in Europe.
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Answer by MYPICTURE
30 Sept 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible.
29 Jul 2023
Verified review
I was very disappointed in the quality of picture which I ordered.
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Answer by MYPICTURE
31 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
23 Jun 2023
Verified review
2 weeks to receive item
Poor communication
Do not buy from these
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Answer by MYPICTURE
26 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
26 Nov 2023
Verified review
very disappointed. Picture was not sharp. It looked out of focus.
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Answer by MYPICTURE
26 Nov 2023
We're sorry to hear about your disappointment. Your feedback is important to us and we want to ensure your concerns are addressed. Expect an email from our team to discuss this further.
9 Oct 2023
Verified review
Make sure item is not put in garden on decking to get soaking wet
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Answer by MYPICTURE
9 Oct 2023
We're sorry to hear about your item being left in an inappropriate location. We appreciate your frustration and assure you we will look into this matter. You can expect an email from us shortly to discuss further. Thank you for your patience and understanding.
28 Jul 2023
Verified review
Room for improvement
Pictures are good, delivery and communication needs improvements.
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20 May 2023
Verified review
My pictures can back half body about 3 of them very disappointed
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Answer by MYPICTURE
22 May 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
25 Jul 2023
Verified review
Framed photo arrived unframed and had to be assembled by myself
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2 Aug 2023
Verified review
Contacted you appalling customer service nobody got back to me
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Answer by MYPICTURE
3 Aug 2023
We are very sorry to hear that you have had a bad experience with our customer service. We will process your case again immediately and contact you by email.
22 Jul 2023
Verified review
Product quality excellent .
Delivery abissmal .
Change from UPS
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22 Jun 2023
Verified review
Order arrived incomplete. Slow response from customer service.
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22 Jun 2023
Verified review
Delivery was longer than stated and very poor customer service
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15 Nov 2023
Verified review
Picture is stretched to much and lost most of the back ground.
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Answer by MYPICTURE
15 Nov 2023
We're sorry to hear about your experience. Your feedback regarding the picture quality is noted. We'll reach out to you via email to help rectify the issue. We appreciate your understanding.
8 Nov 2023
Verified review
No. There is a piece missing in my jigsaw. Very disappointing
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Answer by MYPICTURE
8 Nov 2023
We're truly sorry to hear about the incomplete jigsaw. Your feedback is valuable to us. Expect an email from us to discuss this further. We're eager to help resolve this issue for you.