MYPICTUREReviews:
26,236 reviews in the last 12 months143,561 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
7 days ago
Verified review
Excellent quality
The canvases are amazing the on,y problem I had was length of time it took to get here,but apart from that I would recommend them
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Answer by MYPICTURE
7 days ago
Thank you for sharing your thoughts. We appreciate your recommendation and will take your feedback regarding the delivery time into account. Your insights are valuable to us.
7 days ago
Verified review
Shipping time was stated 5-10 working days but waited longer than this with no updates whatsoever. I reached out to the company for updates and eventually got the updates I needed. Poor service.
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Answer by MYPICTURE
7 days ago
Thank you for sharing your experience. We regret the delay in updates and appreciate your patience. Your feedback is valuable and will be taken into account. We will contact you via email to discuss further.
8 days ago
Verified review
Poor quality
The quality of the printing really isn’t very good. I was very unhappy with a jigsaw I ordered and complained and then used this voucher to buy some canvasses which are also not great quality - it’s mainly the colours that are the issue. The prices are good but I doubt I’ll be using you again
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Answer by MYPICTURE
8 days ago
We appreciate your feedback regarding the colors in your recent purchases. We will contact you via email to gather more details about this issue. Rest assured, your input will be taken into account as we strive to enhance our offerings.
8 days ago
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8 days ago
Verified review
Poor customer service
The customer service is extremely poor and completely unwilling to help
I placed my order on a Saturday evening and realised I’d chosen the wrong size so I messaged straight away and directly through the chat options to see if I could change the size which the answer was no they didn’t even try to change it and I’m sure they could have at least tried as the picture didn’t arrive until two weeks later so I’m sure they could have at least attempted to edit my order
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Answer by MYPICTURE
8 days ago
We understand your frustration regarding the inability to modify your order. We will take your feedback into account and contact you via email to discuss the issue further. Thank you for bringing this to our attention.
8 days ago
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9 days ago
Verified review
The order came very late, when I checked on the order you simply said that it was my fault even though it was a lot later than it should have been. Also the quality of the rectangle pictures is a little blurry. I will not be recommending or using again.
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Answer by MYPICTURE
9 days ago
We regret to hear about the delay and the quality issue you experienced. Thank you for bringing this to our attention. We will contact you via email to further discuss the matter and take your feedback into account.
9 days ago
Verified review
Bitterly disappointed. The is a yellow line down the left side of the photo
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We will take it into account and contact you via email to discuss the details of the issue you described.
9 days ago
Verified review
Efficient service; good quality print; not particularly fast delivery.
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We apologize for any inconvenience regarding the delivery time. We will take your comments into account to improve our service further.
9 days ago
Verified review
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9 days ago
Verified review
Very Poor Quality Frame joints show gaps chips on the corners very poor fitting frame, picture off set not central in frame
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Answer by MYPICTURE
9 days ago
Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. We will be contacting you via email to gather more details about the issue. Your feedback will be taken into account as we continuously strive to improve.
9 days ago
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9 days ago
Verified review
The picture has been zoomed into so much that the picture is grainy. I wanted the picture to have our entire bodies in it but they have zoomed in all the way so that it is just head and sholders
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We regret to hear that the image did not meet your expectations. We will contact you via email to further discuss this matter and take your feedback into account.
9 days ago
Verified review
Always been happy with my purchases,this time ordered a memory card game, just hoped they would be a bit larger.was delivered within a week.
Thankyou
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We appreciate your continued support and will take your comments about the size into account for future considerations. We're glad to hear your order was delivered promptly.
9 days ago
Verified review
Not happy with purchase very cheap grandson head cut off will not be recommending you
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9 days ago
Verified review
very pleased with pictures. turned out better than expected. hanging up, they are great..........many thanks
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We're glad to hear that the pictures exceeded your expectations and that you're enjoying how they look on display.
9 days ago
Verified review
Loved the photo but it did take longer than expected to arrive.
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We appreciate your patience and are glad to hear you loved the photo. We will take your comments into account as we strive to improve our service.
10 days ago
Verified review
Over the time on delivery advertised on their Website.
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We understand the importance of timely delivery and apologize for any inconvenience caused. We will take your feedback into account and will be contacting you via email to discuss the issue further.
10 days ago
Verified review
Great puzzle however would have liked to have had it sent in a box so it could be given as a present
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Answer by MYPICTURE
9 days ago
Thank you for your feedback. We appreciate your suggestion and will take it into account for future improvements. We are glad you enjoyed the puzzle.
10 days ago
Verified review
I’ve written to you explaining the item was damage and unable to return as it’s for my mothers birthday so will just buy a new frame
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Answer by MYPICTURE
10 days ago
Thank you for sharing your experience. We will consider your feedback and contact you via email to discuss further.