MYPICTUREReviews:
26,236 reviews in the last 12 months143,561 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
11 days ago
Verified review
It took 12 days to arrive and it's bad quality, had contacted by email twice and both times referred to tracking. Requested a refund, that was ignored. Don't use this company!
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Answer by MYPICTURE
11 days ago
We regret to hear about the experience and appreciate the feedback provided. We will be contacting you via email to address the concerns raised. Rest assured, we will take your feedback into account moving forward.
5 May 2024
Verified review
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
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Answer by MYPICTURE
5 May 2024
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
30 Apr 2024
Verified review
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very “blue” have emailed Customer Service several times but no response
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
5 days ago
Verified review
Picture did not fit size and left about a 2” gap. This was put at the top of the picture. Surely the picture could have been moved up and the gap put at the bottom
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Answer by MYPICTURE
5 days ago
We appreciate your feedback and apologize for the issue you've described. We will contact you via email to further discuss the matter and take your feedback into account.
28 Apr 2024
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
28 Apr 2024
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
1 May 2024
Verified review
No box or picture to go by! Too thin, too dark
Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.
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Answer by MYPICTURE
1 May 2024
We're sorry to hear about your experience with the puzzle. We appreciate your feedback and will certainly take it into account. Please expect an email from us shortly to further discuss your concerns.
10 days ago
Verified review
RUBBISH!
They lasted on the wall about 2 mins. Before falling off. Plus took all the freshly painted paint off. Would never buy again! Waste of money
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Answer by MYPICTURE
10 days ago
We appreciate you sharing your experience and regret to hear about your dissatisfaction. We will take your feedback into account and will be contacting you via email to discuss this further.
10 days ago
Verified review
Really long lead time meaning the picture was no longer a gift. Also not impressed with the quality for the price. Image seems distorted slightly.
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Answer by MYPICTURE
10 days ago
We are sorry to hear about your experience. We will be reaching out via email to discuss the issues described further. Your feedback is important, and we will take it into account.
6 days ago
Verified review
compared with other canvases I've previously ordered from other companies the quality is very poor for the same cost won't be ordering again
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Answer by MYPICTURE
5 days ago
Thank you for sharing your feedback. We understand your concerns regarding quality and cost. We will take your feedback into account and will be reaching out to you via email to discuss the matter further.
22 Apr 2024
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
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Answer by MYPICTURE
22 Apr 2024
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
10 days ago
Verified review
Took 2 weeks to come. Wss a birthday present and missed the delivery date.Tracking information was wrong. Product was not bad when it came.
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Answer by MYPICTURE
10 days ago
We apologize for the delay and the confusion with the tracking information. We will contact you via email to discuss this further and take your feedback into account. Thank you for sharing your experience.
9 days ago
Verified review
I’ve written to you explaining the item was damage and unable to return as it’s for my mothers birthday so will just buy a new frame
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Answer by MYPICTURE
9 days ago
Thank you for sharing your experience. We will consider your feedback and contact you via email to discuss further.
10 days ago
Verified review
Unacceptable delivery.…
1 small poster ordered 29th April and not received until 10th May. Paid £6 for postage and extremely disappointed with your service.
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Answer by MYPICTURE
10 days ago
We apologize for the delay in delivery. We appreciate your feedback and will take it into account. We will be contacting you via email to discuss the issue further.
10 days ago
Verified review
Quality of product is not as expected. High quality photos were submitted and sent back blurry. Quality of materials is also poor.
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Answer by MYPICTURE
10 days ago
Thank you for sharing your concerns. We regret to hear that the quality did not meet your expectations. We take all feedback seriously and will take your comments into account. We will contact you via email to discuss further.
25 Apr 2024
Verified review
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
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Answer by MYPICTURE
25 Apr 2024
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
9 days ago
Verified review
Very Poor Quality Frame joints show gaps chips on the corners very poor fitting frame, picture off set not central in frame
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Answer by MYPICTURE
9 days ago
Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. We will be contacting you via email to gather more details about the issue. Your feedback will be taken into account as we continuously strive to improve.
13 days ago
Verified review
The print was not of good quality and the frame had not been put together properly so it fell apart when the package opened
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Answer by MYPICTURE
12 days ago
Thank you for your feedback. We are sorry to hear about the issues you have experienced. We will contact you via email to discuss this further and we will take your feedback into account.
25 Apr 2024
Verified review
Disappointed
You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
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25 Apr 2024
Verified review
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
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Answer by MYPICTURE
26 Apr 2024
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
5 May 2024
Verified review
In the end the products are excellent quality great it was the production. And delivery that was sadly lacking
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Answer by MYPICTURE
5 May 2024
We regret to hear about your less than satisfactory delivery experience. Rest assured, we value your feedback and will take it into account. Expect an email from us soon for further assistance.