MYPICTUREReviews:
26,102 reviews in the last 12 months142,755 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
17 Apr 2024
Verified review
Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com
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Answer by MYPICTURE
17 Apr 2024
We're genuinely sorry to hear about your dissatisfaction. Your feedback is essential for us to improve. We will contact you via email to address the concern raised about the canvas. We value your input and thank you for bringing this to our attention.
21 Apr 2024
Verified review
Order sat for 7 days without being passed to courier.
Completely useless customer service all automated without the capability to understand what the issue was
Will not use again
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Answer by MYPICTURE
21 Apr 2024
We regret to hear of your recent experience. Your feedback is very important to us and helps us improve. We will be reaching out to you via email to discuss this matter further.
25 Apr 2024
Verified review
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
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Answer by MYPICTURE
25 Apr 2024
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
10 Apr 2024
Verified review
Absolute rubbish, very poor print quality, does not even fit the frame, two white edges showing, I could get the local primary school to do better, It's gone in the dustbin
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. We value your feedback and invite you to provide more details on the issues faced. We will reach out to you via email for further understanding of your concerns. Rest assured, your feedback will be considered seriously.
5 days ago
Verified review
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
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Answer by MYPICTURE
5 days ago
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
11 days ago
Verified review
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very “blue” have emailed Customer Service several times but no response
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Answer by MYPICTURE
11 days ago
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
13 days ago
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
9 days ago
Verified review
No box or picture to go by! Too thin, too dark
Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.
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Answer by MYPICTURE
9 days ago
We're sorry to hear about your experience with the puzzle. We appreciate your feedback and will certainly take it into account. Please expect an email from us shortly to further discuss your concerns.
22 Apr 2024
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
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Answer by MYPICTURE
22 Apr 2024
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
14 Apr 2024
Verified review
Canva + Greeting card
I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.
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Answer by MYPICTURE
14 Apr 2024
We regret to hear about your experience. We'd appreciate it if you could provide further details about the issue with the card. An email will be sent to discuss this matter further.
25 Apr 2024
Verified review
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
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Answer by MYPICTURE
25 Apr 2024
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
2 days ago
Verified review
The print was not of good quality and the frame had not been put together properly so it fell apart when the package opened
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Answer by MYPICTURE
2 days ago
Thank you for your feedback. We are sorry to hear about the issues you have experienced. We will contact you via email to discuss this further and we will take your feedback into account.
25 Apr 2024
Verified review
Disappointed
You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
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25 Apr 2024
Verified review
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
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Answer by MYPICTURE
26 Apr 2024
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
16 Apr 2024
Verified review
Product is faulty with missing letters On pillow cases. And contact with the company is more or less non existent
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Answer by MYPICTURE
16 Apr 2024
We're sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to better understand the situation.
5 days ago
Verified review
In the end the products are excellent quality great it was the production. And delivery that was sadly lacking
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Answer by MYPICTURE
5 days ago
We regret to hear about your less than satisfactory delivery experience. Rest assured, we value your feedback and will take it into account. Expect an email from us soon for further assistance.
21 Apr 2024
Verified review
ordered a beach towel £25
it most definitely is not a beach towel!
very small
very disappointing as was a gift
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Answer by MYPICTURE
21 Apr 2024
We regret to hear about your disappointment. Your feedback is valuable and we'll take it into account. We'll reach out to you via email to discuss this further.
16 Apr 2024
Verified review
I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience. Your feedback is highly important to us and we will definitely consider it for future improvements. We will reach out to you via email to address this matter further.
9 days ago
Verified review
Plastic very cheap. Arrived falling apart and the photo was not properly fitted into the frame.
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Answer by MYPICTURE
9 days ago
We're sorry to hear about your experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to better understand and address your concerns.
12 Apr 2024
Verified review
I’ve ordered these wall tiles before from a different company and they were much better quality.
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Answer by MYPICTURE
12 Apr 2024
We're sorry to hear that your experience didn't meet your expectations. We value your feedback and will consider it to improve our products. Expect an email from us soon where we can further discuss your concerns.