MYPICTUREReviews:
26,102 reviews in the last 12 months142,755 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
17 Apr 2024
Verified review
An absolute shambolic experience! My items ‘could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do turned out to be horrible and stressful. AND the quality of one of the prints is EXTREMELY poor!! Overall, extremely poor service and quality and I will be taking it further!
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Answer by MYPICTURE
17 Apr 2024
We're truly sorry to hear about your experience. Your feedback is important and we would like to better understand your concerns. We will be in touch via email for you to elaborate on your review and rating. Your constructive comments will be taken into account.
11 days ago
Verified review
Grandchildren
My picture came in a reasonable time, however the actual picture with the white deep border looked like it cut the top of the head off my grandson. I opened the picture frame to see if it was ok without the border, unfortunately the picture was also cut down. I have ordered a copy of the picture to put in your frame from another source. I was looking forward to seeing my 6 grandchildren all together which was some achievement as they live in different parts of the UK. So must say not my best experience for a first time user
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Answer by MYPICTURE
10 days ago
We're sorry to hear about your experience. We appreciate your feedback and will take it into account for future improvements. We'll reach out to you via email to better understand your concerns.
25 Apr 2024
Verified review
Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item
Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund
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Answer by MYPICTURE
26 Apr 2024
We're genuinely sorry to hear you're not satisfied. It's unfortunate that the product didn't meet your expectations. We appreciate you sharing your feedback and we'll surely take it into account. We'll reach out to you via email to discuss this matter further.
12 Apr 2024
Verified review
The level of service was appalling, I received emails notifying me that I had received my items when I had not, resulting in lengthy calls and correspondence where they later found out they had given me the wrong order number.
My first order and my last as I do not want to go through this experience again
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Answer by MYPICTURE
12 Apr 2024
We sincerely apologize for the mix-up with your order number. Your experience is not reflective of the service we strive to provide. We acknowledge your feedback and will use it to improve. We'll reach out via email to discuss this further.
DJ
Dawn J.
Bexleyheath
23 Apr 2024
Verified review
Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.
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Answer by MYPICTURE
23 Apr 2024
We're sorry to hear about your recent experience with your order. Our team prioritizes high-quality finishes and timely delivery. Your feedback will certainly be taken into account for future improvements. We will be reaching out to you via email to address your concerns further.
15 Apr 2024
Verified review
Pillow case arrived very dirty condition
Waited 3 weeks for order , once it arrived the back of my pillow case , even though completely sealed in a cellophane bag one quarter was very marked, dirty and pillow itself did not fully fill case . Asked for replacement which they have agreed to , but got no apology . Very disappointed
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Answer by MYPICTURE
15 Apr 2024
We're sorry to hear about your experience. We appreciate your patience and feedback; it's invaluable for our improvement. We will be reaching out via email to better understand the situation.
3 days ago
Verified review
Print was wrong size on arrival.
Print, a single print out, took well over a week to be delivered and when arrived was not printed to size that was requested.
Not worth the hassle to return or refund or anything. Print quality was good and I'm sure the wait is due to popularity and demand from bigger customers.
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Answer by MYPICTURE
2 days ago
We appreciate your feedback and are sorry to hear about the delivery timing and sizing issue. Rest assured, we will take your feedback into account. We will be contacting you via email to discuss this matter further.
CW
Catherine W.
Witheridge
12 Apr 2024
Verified review
I was very disappointed with my canvas. The subject matter was not on the whole canvas which was obviously my fault for not completely understanding the website. But I would have thought it would be obvious that I had made a mistake and your company could have contacted me.
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Answer by MYPICTURE
12 Apr 2024
We regret to hear about your dissatisfaction. We always aim to provide the best service to our customers and your feedback is valuable to us. We will be reaching out via email to understand your issue better. We will definitely take your feedback into consideration.
21 Apr 2024
Verified review
Only 2 of the 7 ordered are any good.
Heads cut off and out of line, not covering canvas.
Total waste of money.
Used another company recently and none of these issues even though pictures I sent were poor quality.
Lesson learned for me, don't bother
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly take it into consideration. Expect an email from us soon to discuss further.
DW
Dave W.
Ardingly
25 Apr 2024
Verified review
My Wife’s 50th Birthday RUINED!!!!
My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!!
RUINED MY WIFE’s 50th BIRTHDAY!!!!
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Answer by MYPICTURE
25 Apr 2024
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
23 Apr 2024
Verified review
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
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Answer by MYPICTURE
23 Apr 2024
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
12 Apr 2024
Verified review
Disappointed
The canvas is very bobbly and the picture hasn't been stretched enough around the wood so the edges can been seen on the picture. Very disappointed. Need to get it done again as it's an anniversary present
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Answer by MYPICTURE
12 Apr 2024
We're truly sorry to hear about your dissatisfaction. We value your feedback and it's important to us. We'll contact you via email to understand your concerns better and hope to improve based on your experience.
13 days ago
Verified review
I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
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Answer by MYPICTURE
12 days ago
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
17 Apr 2024
Verified review
Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com
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Answer by MYPICTURE
17 Apr 2024
We're genuinely sorry to hear about your dissatisfaction. Your feedback is essential for us to improve. We will contact you via email to address the concern raised about the canvas. We value your input and thank you for bringing this to our attention.
21 Apr 2024
Verified review
Order sat for 7 days without being passed to courier.
Completely useless customer service all automated without the capability to understand what the issue was
Will not use again
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Answer by MYPICTURE
21 Apr 2024
We regret to hear of your recent experience. Your feedback is very important to us and helps us improve. We will be reaching out to you via email to discuss this matter further.
25 Apr 2024
Verified review
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
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Answer by MYPICTURE
25 Apr 2024
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
5 days ago
Verified review
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
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Answer by MYPICTURE
5 days ago
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
11 days ago
Verified review
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very “blue” have emailed Customer Service several times but no response
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Answer by MYPICTURE
11 days ago
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
13 days ago
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
9 days ago
Verified review
No box or picture to go by! Too thin, too dark
Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.
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Answer by MYPICTURE
9 days ago
We're sorry to hear about your experience with the puzzle. We appreciate your feedback and will certainly take it into account. Please expect an email from us shortly to further discuss your concerns.