MYPICTUREReviews:
25,998 reviews in the last 12 months142,993 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
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As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
30 Apr 2024
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Paid for paper wrapping was awful
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience with the wrapping. Your feedback is valuable to us and will be taken into account. We'll be reaching out to you via email.
30 Apr 2024
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30 Apr 2024
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30 Apr 2024
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Terrible quality
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience. Your feedback is valuable to us and will be taken into account. We'll reach out to you via email to better understand the situation.
30 Apr 2024
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The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very “blue” have emailed Customer Service several times but no response
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
29 Apr 2024
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29 Apr 2024
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Dispatch is slow
Product is first class but dispatch is very very slow. Item was finished, but sat in the warehouse for 6 days before leaving the warehouse in Germany. However when the item arrived, I was very impressed, really good quality at a great price.
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Answer by MYPICTURE
29 Apr 2024
We appreciate your feedback regarding the dispatch speed. We are constantly working to improve our services and your comments will certainly be taken into account. You will receive a follow-up email from us shortly.
29 Apr 2024
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29 Apr 2024
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28 Apr 2024
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Disappointed in canvas lay out
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Answer by MYPICTURE
28 Apr 2024
We're sorry to hear of your disappointment. Your feedback is valuable to us. We'll be reaching out via email to learn more about your experience and how we can improve. Thank you for sharing.
28 Apr 2024
Verified review
I have reported the issue, but I think some common sense needs to be used with photos and checked that no one's heads are chopped off.
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Answer by MYPICTURE
28 Apr 2024
We value your input and appreciate your feedback. Our team always aims for quality service and we're sorry to hear that your experience didn't meet those expectations. Your comments will be noted for future improvements.
28 Apr 2024
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28 Apr 2024
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I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
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Answer by MYPICTURE
28 Apr 2024
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
28 Apr 2024
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28 Apr 2024
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28 Apr 2024
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It’s ok
When it came it has a dent on the frame but the pic is brilliant
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Answer by MYPICTURE
28 Apr 2024
We appreciate your valuable feedback. We're pleased to hear that you're satisfied with the picture quality. Your comments regarding the condition upon arrival have been noted and will certainly be taken into account. Thank you.
28 Apr 2024
Verified review
Puzzle fine, packaging very poor.
The puzzle itself is fine but the packaging leaves a lot to be desired! When I opened the envelope several pieces were loose. Surely it could have been mounted on low-tack film. I have spent some time creating more secure packaging.
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Answer by MYPICTURE
28 Apr 2024
We appreciate your feedback regarding the packaging. We're sorry to hear about the loose pieces and understand your frustration. We will certainly take your suggestion into consideration. Expect an email from us soon for further assistance.
28 Apr 2024
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
28 Apr 2024
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
28 Apr 2024
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27 Apr 2024
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Qick and easy to order and a good product, just a little slow on shipping
Production and shipping out of production was quick however being based in germany the overseas shipping to the UK was around 8 days. I cannot really blame the company as this is more likely a brexit thing sadly.
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Answer by MYPICTURE
27 Apr 2024
Thank you for your feedback. It's regrettable that you experienced delays in shipping. Your input helps us understand areas where we can improve. We appreciate your understanding and will consider your feedback in our ongoing efforts to enhance our services.