MYPICTURE- Logo - reviews

MYPICTURE
Reviews:

26,103 reviews in the last 12 months142,162 total reviews  

4.78
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 26 Jul 2010
The Trustmark indicates trustworthy online retailers.
MYPICTURE fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for MYPICTURE

Sort by  
Latest first
(952)
(430)
(291)
(749)
Reset
2 days ago
 Verified review

Qick and easy to order and a good product, just a little slow on shipping

Production and shipping out of production was quick however being based in germany the overseas shipping to the UK was around 8 days. I cannot really blame the company as this is more likely a brexit thing sadly.
Report review
Answer by MYPICTURE
1 day ago
Thank you for your feedback. It's regrettable that you experienced delays in shipping. Your input helps us understand areas where we can improve. We appreciate your understanding and will consider your feedback in our ongoing efforts to enhance our services.
3 days ago
 Verified review
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
Report review
Answer by MYPICTURE
3 days ago
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
4 days ago
 Verified review
Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund
Report review
Answer by MYPICTURE
3 days ago
We're genuinely sorry to hear you're not satisfied. It's unfortunate that the product didn't meet your expectations. We appreciate you sharing your feedback and we'll surely take it into account. We'll reach out to you via email to discuss this matter further.
4 days ago
 Verified review

Disappointed

You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
Report review
4 days ago
 Verified review
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
Report review
Answer by MYPICTURE
4 days ago
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
CC
Christine C.
Windlesham
4 days ago
 Verified review

Colour debatable but it must be…difficult

Colour debatable but it must be difficult.
Report review
Answer by MYPICTURE
4 days ago
We appreciate your understanding and patience with the color aspect. Your feedback is valuable to us and will certainly be considered for future improvements. Thank you for taking the time to share your thoughts.
4 days ago
 Verified review
Unfortunately I never received my parcel. Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
Report review
Answer by MYPICTURE
4 days ago
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
4 days ago
 Verified review
The canvas print is beautiful. It was everything I was expecting. The only reason I didn’t give 5 stars was because my order seemed to be in shipping for nearly 2 wks which I know that isn’t the consumers fault but when I tried to message customer service I was only able to speak to a digital chat. Fortunately my order came a day later. Yodel delivery were brilliant.
Report review
Answer by MYPICTURE
4 days ago
We appreciate your feedback and are glad you found the canvas print beautiful. We acknowledge your concern about the shipping time and customer service interaction. Your input is valuable to us and will be considered for future improvements.
4 days ago
 Verified review
Report review
DW
Dave W.
Ardingly
4 days ago
 Verified review

My Wife’s 50th Birthday RUINED!!!!

My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!! RUINED MY WIFE’s 50th BIRTHDAY!!!!
Report review
Answer by MYPICTURE
4 days ago
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
4 days ago
 Verified review

Canvas Print

Digital photography transfered to a canvas, the picture is excellent price is superb. My only gripe is the delivery timesvare a little misleading unless reading the very 'small' print. That said i would recommend this company.
Report review
Answer by MYPICTURE
4 days ago
Thank you for your feedback and recommendation. We always strive to improve our service and we appreciate your comment regarding delivery times. Your insight is valuable as we continue to make enhancements.
4 days ago
 Verified review
Picture ready in a couple of day and a week to deliver
Report review
Answer by MYPICTURE
4 days ago
We appreciate your feedback. We understand the timing is a concern and it's something we're always working to improve. We'll reach out via email to further discuss your experience.
JS
jackie s.
Braintree
4 days ago
 Verified review
Report review
5 days ago
 Verified review
Report review
5 days ago
 Verified review
No problems with my order of a large printed canvas and mug. Good quality, and packaging. The only problem I had is when I discovered that you use Yodal as your courier. In my experience they are generally useless. Had an email saying one package was to be delivered on the Saturday which was fine. On the Thursday before with 5 minutes warning discovered that it was now being delivered that day, which it was. Luckily, I was home. The second package I was told was being delivered the following Monday. Again, the Saturday before received an email that it would be delivered that day between 19.00 and 21.00. Checked the Yodal tracking, and indeed showed the delivery information, and the position of the driver. Guess what. Never turned up! Wasted a day waiting for a non delivery. Checked on the Sunday to discover that package would now be delivered on Monday it was originally supposed to arrive. Again, which it did. Unfortunately, after countless problems with Yodal I am very concerned using not only your company, but all companies that use Yodal. Sadly, although your products are fine, unless things change I may look for different company that doesn't use them as a courier...
Report review
Answer by MYPICTURE
5 days ago
We really appreciate your honest feedback. We understand your concerns about our courier service and we will definitely take your experience into account moving forward. Despite these issues, we're glad to hear you were satisfied with your order. Thank you.
6 days ago
 Verified review
Bought for a colleague. Looks very nice. Shame bit of head missing off but maybe way photo is.
Report review
Answer by MYPICTURE
5 days ago
We appreciate your feedback and are pleased to hear that the item met your aesthetic expectations. Regarding your concern, it's possible that the photograph perspective may give a different impression. Your understanding is much appreciated.
6 days ago
 Verified review
Canvas great. Mugs I believed requesting the picture on the right would be right from the handle, on the front, not on the back. Perhaps a bit confusing or just misunderstood, had planned to give these as presents.
Report review
Answer by MYPICTURE
5 days ago
We appreciate your feedback and are glad you enjoyed the canvas. We understand the positioning of the image on the mugs wasn't as anticipated. Your comments will be taken into account for future improvements. Thank you.
6 days ago
 Verified review
Decent quality picture.Just a pity that the word copy,was printed at top of pic.Yes this was the pic i sent but thought that word may be ddeleted out
Report review
Answer by MYPICTURE
6 days ago
We appreciate your feedback and understand your perspective. Rest assured, your input will be considered to improve our services. Your satisfaction is important to us. Thank you.
6 days ago
 Verified review

Little too small, lovely photos though.

Photo and cups are of a good quality. They are a little too small for most people's idea if a mug.
Report review
Answer by MYPICTURE
6 days ago
We appreciate your feedback. Your comments on the size of our cups are noted. We strive to meet the varying preferences of our customers. Your input is valuable in our continuous effort to improve.
6 days ago
 Verified review
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
Report review
Answer by MYPICTURE
6 days ago
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.