MYPICTUREReviews:
26,121 reviews in the last 12 months143,267 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
9 days ago
Verified review
time taken to arrive - becomes a memory!
The excitement of placing an order to put those important photos on the wall become a memory itself given the length of time for the canvas frames to arrive.
One the five canvas prints is quite floppy given that it was not well stretched onto the frame.
They were quite reasonably priced; but no extras to get them faster!
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We regret that the delivery time and the condition of one of the canvas prints did not meet your expectations. We will take your feedback into account and contact you via email to discuss the issue further.
3 days ago
Verified review
Prices reasonable but delivery time…
Prices are reasonable but delivery time very poor and customer service seems non existent. I tried chasing up my orders but got no help. They market themselves as a U.K. company with co.U.K website but they’re in Germany. Took 2 weeks to receive delivery and Yodel was just as bad. Won’t use again. Sorry.
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Answer by MYPICTURE
3 days ago
Thank you for sharing your experience. We understand the importance of timely delivery and effective communication. We will take your feedback into account and will contact you via email to discuss the issue further.
DJ
Dawn J.
Bexleyheath
23 Apr 2024
Verified review
Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.
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Answer by MYPICTURE
23 Apr 2024
We're sorry to hear about your recent experience with your order. Our team prioritizes high-quality finishes and timely delivery. Your feedback will certainly be taken into account for future improvements. We will be reaching out to you via email to address your concerns further.
4 days ago
Verified review
Poor quality
The quality of the printing really isn’t very good. I was very unhappy with a jigsaw I ordered and complained and then used this voucher to buy some canvasses which are also not great quality - it’s mainly the colours that are the issue. The prices are good but I doubt I’ll be using you again
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Answer by MYPICTURE
4 days ago
We appreciate your feedback regarding the colors in your recent purchases. We will contact you via email to gather more details about this issue. Rest assured, your input will be taken into account as we strive to enhance our offerings.
9 days ago
Verified review
Print was wrong size on arrival.
Print, a single print out, took well over a week to be delivered and when arrived was not printed to size that was requested.
Not worth the hassle to return or refund or anything. Print quality was good and I'm sure the wait is due to popularity and demand from bigger customers.
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Answer by MYPICTURE
9 days ago
We appreciate your feedback and are sorry to hear about the delivery timing and sizing issue. Rest assured, we will take your feedback into account. We will be contacting you via email to discuss this matter further.
6 days ago
Verified review
When I sent the picture through I didn’t realize that their was a highlighted area Honi.Soit.Qui.Mal.Y.Pense. that had red underline as it wasn’t recognized what it meant. To my horror when the poster came through unfortunately it still had the red underline underneath??
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Answer by MYPICTURE
6 days ago
We appreciate you bringing this to our attention. We understand your concern regarding the highlighted area in the image. We will take your feedback into account and our team will be contacting you via email to discuss this matter further.
5 days ago
Verified review
The order came very late, when I checked on the order you simply said that it was my fault even though it was a lot later than it should have been. Also the quality of the rectangle pictures is a little blurry. I will not be recommending or using again.
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Answer by MYPICTURE
5 days ago
We regret to hear about the delay and the quality issue you experienced. Thank you for bringing this to our attention. We will contact you via email to further discuss the matter and take your feedback into account.
12 days ago
Verified review
Had to chase order after 7 days as had not left supplier as they had stated. Chased again to be advised that they had only just sent the order, but still no scans with the delivery co. Finally arrived after 12 days. Pleased with quality of print though.
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Answer by MYPICTURE
12 days ago
We appreciate your feedback regarding your recent order. We're sorry to hear about the delay you experienced. We're taking your concerns into account. We'll be in touch via email to further discuss.
3 days ago
Verified review
Time from order to delivery was too long
Time from order to delivery was way too long and the constant daily emails after placing the order trying to get you to purchase more items having not seen the item ordered first was unacceptable for a business wanting to create customer satisfaction.
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Answer by MYPICTURE
2 days ago
Thank you for sharing your feedback. We understand your concerns regarding the delay and frequency of emails. We will take this feedback into account and contact you via email to discuss the issue further.
21 Apr 2024
Verified review
Only 2 of the 7 ordered are any good.
Heads cut off and out of line, not covering canvas.
Total waste of money.
Used another company recently and none of these issues even though pictures I sent were poor quality.
Lesson learned for me, don't bother
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly take it into consideration. Expect an email from us soon to discuss further.
29 Apr 2024
Verified review
Dispatch is slow
Product is first class but dispatch is very very slow. Item was finished, but sat in the warehouse for 6 days before leaving the warehouse in Germany. However when the item arrived, I was very impressed, really good quality at a great price.
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Answer by MYPICTURE
29 Apr 2024
We appreciate your feedback regarding the dispatch speed. We are constantly working to improve our services and your comments will certainly be taken into account. You will receive a follow-up email from us shortly.
DW
Dave W.
Ardingly
25 Apr 2024
Verified review
My Wife’s 50th Birthday RUINED!!!!
My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!!
RUINED MY WIFE’s 50th BIRTHDAY!!!!
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Answer by MYPICTURE
25 Apr 2024
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
9 days ago
Verified review
Some good and some bad.
Ordered 3 canvases, the colours and exposure on one are good, on one just acceptable and one not too good (blue/cyan cast and underexposed).
Delivery took a week, but once Yodel had the parcel the delivery was very quick and painless.
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Answer by MYPICTURE
9 days ago
We appreciate you sharing your experience. We understand your concerns about color and exposure discrepancies and will take your feedback into account. We will be reaching out to you via email to discuss this further.
28 Apr 2024
Verified review
Puzzle fine, packaging very poor.
The puzzle itself is fine but the packaging leaves a lot to be desired! When I opened the envelope several pieces were loose. Surely it could have been mounted on low-tack film. I have spent some time creating more secure packaging.
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Answer by MYPICTURE
28 Apr 2024
We appreciate your feedback regarding the packaging. We're sorry to hear about the loose pieces and understand your frustration. We will certainly take your suggestion into consideration. Expect an email from us soon for further assistance.
6 days ago
Verified review
Sorry the jigsaw looks great BUT!!
Sorry the jigsaw looks great, the only trouble is it has one piece missing. I was going to give it to my great granddaughter when she visits tomorrow but now I shall have to go out and buy her something else. Julie Creamer.
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Answer by MYPICTURE
6 days ago
We appreciate your feedback and understand the disappointment with the item. We will be reaching out to you via email to address the issue and offer assistance.
6 days ago
Verified review
1 of my photos had the heads chopped off and they have come out very dark.
I have just printed off some of the photos myself and stuck them over the top.
I will not be ordering again, feel like I've just thrown my money away
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6 days ago
Verified review
The worst picture I've ever seen, all out of focus, and my brothers gead chopped off which upset me greatly as he's just died of cancer age 57.
U broke my heard when the picture arrived, I'm absolutely disgusted..
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Answer by MYPICTURE
6 days ago
Thank you for sharing your feedback. We deeply regret any distress caused by your experience. We appreciate your effort in bringing this to our attention and will be reaching out to you via email to discuss further.
23 Apr 2024
Verified review
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
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Answer by MYPICTURE
23 Apr 2024
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
17 Apr 2024
Verified review
You can improve deliveries
You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience with the delivery. Your feedback is valuable and will be considered. We'll be reaching out to you via email to discuss this further.
4 days ago
Verified review
Shipping time was stated 5-10 working days but waited longer than this with no updates whatsoever. I reached out to the company for updates and eventually got the updates I needed. Poor service.
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Answer by MYPICTURE
4 days ago
Thank you for sharing your experience. We regret the delay in updates and appreciate your patience. Your feedback is valuable and will be taken into account. We will contact you via email to discuss further.