MYPICTURE

Reviews:

Ordered for a birthday present. Delivery was delayed without informing me. After looking into it myself, found that MYPICTURE had not delivered the package to Yodel within the expected timeframe. After raising as an issue with MYPICTURE, I explained that since they had not posted it, and since the birthday had passed, I didn’t need it anymore and asked for a refund. I was promptly told that I couldn’t get a refund. I explained that I had been misinformed as to the delivery date and had I known the expected delivery date, I would not have purchased the items. I further explained that due to the issues, I had no intention of buying from the company again. They responded apologising and offered me a 30% discount on a future purchase. I explained that I would like to escalate the process as this reply clearly didn’t reflect the conversation. I was then emailed by a manager offering a 50% discount and refused a refund OR a refund of shipping costs. The pictures are fine and quality as expected. Surely the answer is to not offer a bespoke product with a no refund policy if you cannot facilitate the service required to meet basic customer satisfaction standards.

An absolute shambolic experience! My items ‘could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do turned out to be horrible and stressful. AND the quality of one of the prints is EXTREMELY poor!! Overall, extremely poor service and quality and I will be taking it further!

My picture came in a reasonable time, however the actual picture with the white deep border looked like it cut the top of the head off my grandson. I opened the picture frame to see if it was ok without the border, unfortunately the picture was also cut down. I have ordered a copy of the picture to put in your frame from another source. I was looking forward to seeing my 6 grandchildren all together which was some achievement as they live in different parts of the UK. So must say not my best experience for a first time user

The customer service is extremely poor and completely unwilling to help I placed my order on a Saturday evening and realised I’d chosen the wrong size so I messaged straight away and directly through the chat options to see if I could change the size which the answer was no they didn’t even try to change it and I’m sure they could have at least tried as the picture didn’t arrive until two weeks later so I’m sure they could have at least attempted to edit my order

Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund

My canvas picture is a bit loose on the frame but the pic is ok. Also the postage was first quoted as £6. When I went through to checkout the price jumped to over £13 pounds!! More than double the amount. I have left a message on the bot thing which said they would message my email but I’ve not heard anything. Not good customer service