MYPICTUREReviews:
26,180 reviews in the last 12 months142,300 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
4 Apr 2024
Verified review
I was very disappointed with the picture. I did not realise there was a moray on the photo. I am very surprised a professional company did not see it and not gone ahead with the print. I cannot gift it like this.
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Answer by MYPICTURE
4 Apr 2024
We're genuinely sorry to hear about your disappointment. Our aim is always to deliver a product that meets your expectations. We appreciate your feedback and will certainly take it into account. Expect an email from our team shortly.
4 Apr 2024
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Yay and nay
Picture was amazing, delivery time not so great considering I paid £6
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Answer by MYPICTURE
4 Apr 2024
We appreciate your feedback about the delivery time. We are constantly working to improve our services. Your comments are very helpful and will be considered. Further communication will be done via email. Thank you.
4 Apr 2024
Verified review
Very disappointed with my order . Top of head is missing . Not as seen in the actual photos
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Answer by MYPICTURE
4 Apr 2024
We're truly sorry to hear about your disappointment. We acknowledge your feedback and ensure it will be considered seriously. For further assistance, we will be contacting you via email shortly.
4 Apr 2024
Verified review
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3 Apr 2024
Verified review
Delivery took a while.
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Answer by MYPICTURE
3 Apr 2024
We appreciate your patience and feedback regarding delivery time. We continually strive to improve our processes for a better customer experience. Your understanding is greatly valued.
2 Apr 2024
Verified review
Dreadful long delivery - missed event due delay
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Answer by MYPICTURE
2 Apr 2024
We regret hearing about the prolonged delivery time. Your feedback is valuable and will be considered for improving our service. Expect an email shortly to address this concern.
31 Mar 2024
Verified review
Delivery far too slow.
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Answer by MYPICTURE
31 Mar 2024
We regret to hear about the slow delivery, your feedback is essential for us. We will take this into account for improving our services. Expect an email from us soon.
31 Mar 2024
Verified review
It took too long to deluver
It took too long to deliver
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Answer by MYPICTURE
31 Mar 2024
We appreciate your feedback about the delivery time. It's valuable information for us. We'll contact you via email to discuss further. Rest assured, we'll take your feedback into account to enhance our services.
31 Mar 2024
Verified review
Just late
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Answer by MYPICTURE
31 Mar 2024
We're truly sorry to hear about the delay. Your experience matters to us and we value your feedback. Rest assured, we're committed to improving our services. We will be reaching out to you via email to further discuss this.
31 Mar 2024
Verified review
Poor quality material I even broke my nail trying to zip it up as the zip didn’t have a tab to hold onto to zip it up
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Answer by MYPICTURE
31 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly consider it as we continuously strive to improve our customers' satisfaction. Your comfort and convenience are our priority.
31 Mar 2024
Verified review
Didn’t receive delivery
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Answer by MYPICTURE
31 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us. Our team will reach out to you via email to resolve the issue and ensure your satisfaction.
27 Mar 2024
Verified review
Cheep for a reason
the pictures seem very cheep. The canvas is thin and the colour not very good.
Also one of the pictures was not square in the frame
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Answer by MYPICTURE
27 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we'll certainly consider your points about the canvas and color quality. We'll reach out via email to address your concerns better.
27 Mar 2024
Verified review
I ordered the puzzle, I wish it was placed on a thicker piece of card or even in a box like a gig saw puzzle.
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Answer by MYPICTURE
27 Mar 2024
We appreciate your feedback on the puzzle's packaging and understand your concern. We'll certainly take your suggestions into account. Expect to hear from us via email soon for further responses.
27 Mar 2024
Verified review
Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.
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Answer by MYPICTURE
27 Mar 2024
We're genuinely sorry to hear about your experience. We value your feedback as it helps us improve. We aim to ensure all customers are satisfied, so we'll reach out via email to better understand and address your concerns.
25 Mar 2024
Verified review
The photo I sent you for the canvas was stretched too much at the top, so much so it has cut out the top of the boys heads, where as it could have been pulled down at the bottom, not happy!!!!
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Answer by MYPICTURE
26 Mar 2024
We regret to hear about your experience. We'd like to have a closer look at the issue mentioned. Please expect an email from our team. Your feedback will certainly be taken into account.
24 Mar 2024
Verified review
The picture colour was off tinge and photo was cut off parts
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Answer by MYPICTURE
24 Mar 2024
We regret to hear about your dissatisfaction. We value your feedback and will certainly take it into account. We will reach out to you via email to discuss this matter further.
24 Mar 2024
Verified review
The shipping took almost two weeks instead of 4-8 days but the quality og my picture was really good and im happy with it and will definitely be buying more canvas
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Answer by MYPICTURE
24 Mar 2024
We regret to hear about the delay in shipping. Your feedback is highly valued and helps us improve. We're glad you're pleased with the quality. We'll reach out via email to further discuss your experience.
24 Mar 2024
Verified review
Left on my door step after a quite knock
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Answer by MYPICTURE
24 Mar 2024
We're sorry to hear about your experience. We value your feedback and will take it into account. Expect an email from us to discuss this matter further in a way that respects your time and concerns.
23 Mar 2024
Verified review
Ordered a second canvas with you and it took least two week to receive it as I didn't get much up dates from you on my delivery and your service is very poor as when you finished doing my canvas it kept saying in transit from the 15th off march when I ordered it and not very good at sending parcels to yodel on time and I waited nearly week to hear updates from you and would like a refund after all the hassle and problems I had and it effects my heath which is fragile x syndrome which effects my brain
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Answer by MYPICTURE
23 Mar 2024
We're sincerely sorry to hear about your experience. Your feedback is extremely valuable to us and will be taken into account. We understand the importance of prompt and reliable service. We'll be reaching out to you via email to help resolve this matter.
23 Mar 2024
Verified review
Very disappointed in the delivery time
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Answer by MYPICTURE
23 Mar 2024
We're truly sorry to hear about your disappointment regarding the delivery time. We appreciate your feedback and we are looking into this matter. Expect a detailed email from us soon.