MYPICTUREReviews:
26,103 reviews in the last 12 months142,162 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
15 Apr 2024
Verified review
Pillow case arrived very dirty condition
Waited 3 weeks for order , once it arrived the back of my pillow case , even though completely sealed in a cellophane bag one quarter was very marked, dirty and pillow itself did not fully fill case . Asked for replacement which they have agreed to , but got no apology . Very disappointed
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Answer by MYPICTURE
15 Apr 2024
We're sorry to hear about your experience. We appreciate your patience and feedback; it's invaluable for our improvement. We will be reaching out via email to better understand the situation.
15 Apr 2024
Verified review
i wouldnt class it as a canvas, more just a print, quite ok quality, not the best
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Answer by MYPICTURE
15 Apr 2024
We appreciate your feedback. It's crucial in helping us enhance our offerings. We acknowledge your view on the quality and assure you that your input will be taken seriously.
14 Apr 2024
Verified review
Love my pic's. Sadly, I was sure I ordered 2 different ones but received 2 identical ones. Not to worry, though, as I can put 1 by as a gift at a later date.
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Answer by MYPICTURE
15 Apr 2024
We appreciate your feedback and understand your concern regarding the order mix-up. We value your input and will certainly take it into account. We will reach out to you via email to discuss further.
14 Apr 2024
Verified review
Great low price but poor finishing
the product was a great low price and the photo is good. However, the finish is poor, and looks like a child has stapled it to the frame. I am not going to take things further, as the picture is just for my study and is not a gift. I feel it is a case of you get what you pay for - if you buy cheap, you get cheap. I would not recommend you and I will not order from you again.
I would not have raised this as a complaint, but you asked for feedback!
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Answer by MYPICTURE
14 Apr 2024
We appreciate your feedback. We're sorry to hear about your experience with the finish and understand your concerns. We will take your feedback into account for future improvements. Please expect an email from us soon for further assistance.
14 Apr 2024
Verified review
Canva + Greeting card
I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.
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Answer by MYPICTURE
14 Apr 2024
We regret to hear about your experience. We'd appreciate it if you could provide further details about the issue with the card. An email will be sent to discuss this matter further.
13 Apr 2024
Verified review
The finished product is excellent. It took twelve days from order to delivery with indifferent, non human, communication. Customer service appears to be bot driven and seriously inadequate.
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Answer by MYPICTURE
13 Apr 2024
Thank you for your feedback. We understand your concern about our customer service communication style. We are continuously working on enhancing our service and your input is valuable. We will reach out to you via email.
13 Apr 2024
Verified review
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12 Apr 2024
Verified review
I’ve ordered these wall tiles before from a different company and they were much better quality.
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Answer by MYPICTURE
12 Apr 2024
We're sorry to hear that your experience didn't meet your expectations. We value your feedback and will consider it to improve our products. Expect an email from us soon where we can further discuss your concerns.
12 Apr 2024
Verified review
The level of service was appalling, I received emails notifying me that I had received my items when I had not, resulting in lengthy calls and correspondence where they later found out they had given me the wrong order number.
My first order and my last as I do not want to go through this experience again
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Answer by MYPICTURE
12 Apr 2024
We sincerely apologize for the mix-up with your order number. Your experience is not reflective of the service we strive to provide. We acknowledge your feedback and will use it to improve. We'll reach out via email to discuss this further.
12 Apr 2024
Verified review
Disappointed
The canvas is very bobbly and the picture hasn't been stretched enough around the wood so the edges can been seen on the picture. Very disappointed. Need to get it done again as it's an anniversary present
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Answer by MYPICTURE
12 Apr 2024
We're truly sorry to hear about your dissatisfaction. We value your feedback and it's important to us. We'll contact you via email to understand your concerns better and hope to improve based on your experience.
CW
Catherine W.
Witheridge
12 Apr 2024
Verified review
I was very disappointed with my canvas. The subject matter was not on the whole canvas which was obviously my fault for not completely understanding the website. But I would have thought it would be obvious that I had made a mistake and your company could have contacted me.
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Answer by MYPICTURE
12 Apr 2024
We regret to hear about your dissatisfaction. We always aim to provide the best service to our customers and your feedback is valuable to us. We will be reaching out via email to understand your issue better. We will definitely take your feedback into consideration.
11 Apr 2024
Verified review
Canvas
Rubbish not worth a penny
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Answer by MYPICTURE
11 Apr 2024
We're sorry to hear about your dissatisfaction. We value all feedback and would appreciate if you could provide more details about your experience. We'll reach out via email to hear more about this issue. Rest assured, your feedback will be taken into account.
11 Apr 2024
Verified review
Despite sending a high resolution image the canvas has come back fuzzy and out of focus.
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Answer by MYPICTURE
11 Apr 2024
We're sorry to hear about the issue with your canvas. Your feedback is important and will be taken into account. For a more detailed discussion, expect a follow-up email from us soon.
SL
stephen l.
sutton
10 Apr 2024
Verified review
Picture was a lot smaller then I sent, and not worth the price.
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your dissatisfaction. Your feedback is important to us. We will reach out to you via email to understand your concerns better. Rest assured, your feedback will be taken into account for future improvements.
10 Apr 2024
Verified review
The finished cushion is not as vibrant as the picture supplied. The filling also does not go into one of the corners and this has put a crease in it.
I am disappointed in the finish.
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear your cushion didn't meet your expectations. Your feedback about the vibrancy and filling is valued. We'll ensure it is considered for future improvements. You'll receive an email from us soon.
PH
Paul H.
Brecon
10 Apr 2024
Verified review
Thin Canvas
The photos have come out well as always, however, the canvases are certainly thinner rthan before,consequently the frames show through the picture edges.The stapling of the canvas to the frame is a bit slack , qwuality could have been better overall.
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Answer by MYPICTURE
10 Apr 2024
We appreciate your feedback regarding the thickness of the canvases and the stapling. We always strive to maintain quality and your comments will be taken into account. Please expect an email from us to discuss further.
10 Apr 2024
Verified review
Never again.
I paid a total of £26 for a cheap piece of fabric with half a zip. The photo of my dog is a joke .The top of her head is on the other side. I look at her mouth and collar ..If the photo was not suitable if should have been flagged up in the preview. FREE PRINTS offer this service...so never again..complete waste of money..
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll certainly take it into account. We will reach out to you via email to discuss the matter.
10 Apr 2024
Verified review
I was very happy to order it, something unusual... It came not completed? It is missing one puzzle, it should be a gift but now I am not sure if it will come on time... Little be disappointed.
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about the missing puzzle piece. Your feedback is important to us and will be taken into account. We will be reaching out to you via email to address this matter.
10 Apr 2024
Verified review
Poor Customer Service and Delivery
While the photos were fine I feel let down by Customer Services. My fault I know, but I accidentally clicked buy before putting in a promotion code. Realising this I contacted them immediately either to cancel then re-order or retrospectively to add the code - I met with a 'Nothing we can do Gov' attitude. I feel this is poor Customer Service - I can't beleive that nothing could have been done. Very disappointed :(
Also, the photos were left in the open, in the rain about two yards from a covered gazebo - madness. Fortunately I was in and noticed them before they got soaked!!
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Answer by MYPICTURE
10 Apr 2024
We regret to learn about this. We value your feedback and it will be taken into account. Rest assured, we will reach out via email to discuss the matter further. Your satisfaction is important to us.
10 Apr 2024
Verified review
Absolute rubbish, very poor print quality, does not even fit the frame, two white edges showing, I could get the local primary school to do better, It's gone in the dustbin
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. We value your feedback and invite you to provide more details on the issues faced. We will reach out to you via email for further understanding of your concerns. Rest assured, your feedback will be considered seriously.