MYPICTUREReviews:
26,103 reviews in the last 12 months142,162 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
Read more
Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Read more
Reviews for MYPICTURE
8 days ago
Verified review
Order sat for 7 days without being passed to courier.
Completely useless customer service all automated without the capability to understand what the issue was
Will not use again
Report review
Answer by MYPICTURE
8 days ago
We regret to hear of your recent experience. Your feedback is very important to us and helps us improve. We will be reaching out to you via email to discuss this matter further.
8 days ago
Verified review
I haven’t received my order.
Report review
Answer by MYPICTURE
8 days ago
We're sorry to hear about the delay. Our team is looking into the matter and will reach out to you via email to provide further updates. Your patience and understanding are greatly appreciated.
8 days ago
Verified review
Took a week to arrive
Report review
Answer by MYPICTURE
8 days ago
We're sorry to hear about your experience. Delivery times can sometimes be affected by external factors. We will be in touch via email to discuss this matter further.
8 days ago
Verified review
The product was printed out blurry and not to a high standard as expected
Report review
Answer by MYPICTURE
8 days ago
We're genuinely sorry to hear about your experience. It's important that we deliver top-quality products and it seems we didn't meet your expectations this time. We will surely consider your feedback. Expect an email from us soon for further assistance.
9 days ago
Verified review
Report review
9 days ago
Verified review
It didn’t arrive as stated - between 2 & 6 days after being dispatched. So it was ordered well in tome for a birthday gift and was late
Report review
Answer by MYPICTURE
9 days ago
We're genuinely sorry for the delay you experienced. We value your feedback and will certainly take it into account. Expect an email from us regarding this matter.
9 days ago
Verified review
Report review
11 days ago
Verified review
Don’t use them
Bad picture totally bad customer service will never use again
Report review
Answer by MYPICTURE
11 days ago
We're genuinely sorry to hear about your experience. Your feedback is important and will be taken into account. Expect an email from us shortly, where we can address the concerns you've raised in more detail.
11 days ago
Verified review
Report review
12 days ago
Verified review
An absolute shambolic experience! My items ‘could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do turned out to be horrible and stressful. AND the quality of one of the prints is EXTREMELY poor!! Overall, extremely poor service and quality and I will be taking it further!
Report review
Answer by MYPICTURE
12 days ago
We're truly sorry to hear about your experience. Your feedback is important and we would like to better understand your concerns. We will be in touch via email for you to elaborate on your review and rating. Your constructive comments will be taken into account.
12 days ago
Verified review
You can improve deliveries
You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking
Report review
Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience with the delivery. Your feedback is valuable and will be considered. We'll be reaching out to you via email to discuss this further.
12 days ago
Verified review
Picture lacked contrast. Blacks were muddy grey. Also a bit blurry.
Report review
Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience. Your feedback regarding the picture quality is important to us. We'll take this into account and reach out to you via email soon.
12 days ago
Verified review
I’ve had better output before - shame really because I use you quite often
Report review
Answer by MYPICTURE
12 days ago
We appreciate your feedback and we're sorry to hear about your recent experience. Your comments have been noted and we will be reaching out via email to address your concerns. Thank you for your continued support.
12 days ago
Verified review
Not to qualify but for this price that's ok
Report review
Answer by MYPICTURE
12 days ago
We appreciate your feedback and understand your point regarding the price. Your feedback is valuable to us and will be considered in our ongoing efforts to improve our service. Thank you.
12 days ago
Verified review
Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com
Report review
Answer by MYPICTURE
12 days ago
We're genuinely sorry to hear about your dissatisfaction. Your feedback is essential for us to improve. We will contact you via email to address the concern raised about the canvas. We value your input and thank you for bringing this to our attention.
13 days ago
Verified review
I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me
Report review
Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience. Your feedback is highly important to us and we will definitely consider it for future improvements. We will reach out to you via email to address this matter further.
13 days ago
Verified review
Product is faulty with missing letters On pillow cases. And contact with the company is more or less non existent
Report review
Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to better understand the situation.
13 days ago
Verified review
Unhappy with the fact there is nothing in the back to either wall hang or stand up
Report review
Answer by MYPICTURE
13 days ago
We appreciate your feedback. We understand the need for more versatile display options. Your comments will be taken into account for future improvements. Please expect an email from us for further assistance.
13 days ago
Verified review
Late delivery + Missing Hangers
Late delivery. Missing hangers. Hard to reach customer service.
Report review
Answer by MYPICTURE
13 days ago
We regret the inconvenience you've experienced. We acknowledge your feedback regarding delivery, missing items, and customer service accessibility. Rest assured, we will consider this feedback for future improvements. Expect an email from us soon.
15 Apr 2024
Verified review
States I've recieved when I have not not Impressed
Report review
Answer by MYPICTURE
15 Apr 2024
We're genuinely sorry to hear about your recent experience. It seems like there was a misunderstanding regarding the status of your order. We value your feedback and will certainly take it into account. Please expect an email from us shortly for further assistance.