MYPICTUREReviews:
26,103 reviews in the last 12 months142,162 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
8 hours ago
Verified review
Disappointed in canvas lay out
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Answer by MYPICTURE
2 hours ago
We're sorry to hear of your disappointment. Your feedback is valuable to us. We'll be reaching out via email to learn more about your experience and how we can improve. Thank you for sharing.
8 hours ago
Verified review
I have reported the issue, but I think some common sense needs to be used with photos and checked that no one's heads are chopped off.
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Answer by MYPICTURE
2 hours ago
We value your input and appreciate your feedback. Our team always aims for quality service and we're sorry to hear that your experience didn't meet those expectations. Your comments will be noted for future improvements.
12 hours ago
Verified review
I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
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Answer by MYPICTURE
9 hours ago
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
12 hours ago
Verified review
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14 hours ago
Verified review
Puzzle fine, packaging very poor.
The puzzle itself is fine but the packaging leaves a lot to be desired! When I opened the envelope several pieces were loose. Surely it could have been mounted on low-tack film. I have spent some time creating more secure packaging.
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Answer by MYPICTURE
8 hours ago
We appreciate your feedback regarding the packaging. We're sorry to hear about the loose pieces and understand your frustration. We will certainly take your suggestion into consideration. Expect an email from us soon for further assistance.
14 hours ago
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
8 hours ago
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
14 hours ago
Verified review
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4 days ago
Verified review
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
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Answer by MYPICTURE
4 days ago
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
4 days ago
Verified review
Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item
Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund
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Answer by MYPICTURE
4 days ago
We're genuinely sorry to hear you're not satisfied. It's unfortunate that the product didn't meet your expectations. We appreciate you sharing your feedback and we'll surely take it into account. We'll reach out to you via email to discuss this matter further.
4 days ago
Verified review
Disappointed
You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
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4 days ago
Verified review
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
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Answer by MYPICTURE
4 days ago
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
4 days ago
Verified review
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
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Answer by MYPICTURE
4 days ago
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
DW
Dave W.
Ardingly
4 days ago
Verified review
My Wife’s 50th Birthday RUINED!!!!
My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!!
RUINED MY WIFE’s 50th BIRTHDAY!!!!
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Answer by MYPICTURE
4 days ago
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
4 days ago
Verified review
Picture ready in a couple of day and a week to deliver
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Answer by MYPICTURE
4 days ago
We appreciate your feedback. We understand the timing is a concern and it's something we're always working to improve. We'll reach out via email to further discuss your experience.
6 days ago
Verified review
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
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Answer by MYPICTURE
6 days ago
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
6 days ago
Verified review
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6 days ago
Verified review
Poor communication. Very long dispatch time.
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Answer by MYPICTURE
6 days ago
We're sincerely sorry to hear about your experience. We acknowledge your concerns about communication and dispatch time. Rest assured, we value your feedback and will be reaching out to you via email to address this matter.
DJ
Dawn J.
Bexleyheath
6 days ago
Verified review
Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.
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Answer by MYPICTURE
6 days ago
We're sorry to hear about your recent experience with your order. Our team prioritizes high-quality finishes and timely delivery. Your feedback will certainly be taken into account for future improvements. We will be reaching out to you via email to address your concerns further.
7 days ago
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
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Answer by MYPICTURE
7 days ago
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
8 days ago
Verified review
ordered a beach towel £25
it most definitely is not a beach towel!
very small
very disappointing as was a gift
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Answer by MYPICTURE
8 days ago
We regret to hear about your disappointment. Your feedback is valuable and we'll take it into account. We'll reach out to you via email to discuss this further.