MYPICTUREReviews:
25,998 reviews in the last 12 months142,993 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
5 days ago
Verified review
It took 12 days to arrive and it's bad quality, had contacted by email twice and both times referred to tracking. Requested a refund, that was ignored. Don't use this company!
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Answer by MYPICTURE
5 days ago
We regret to hear about the experience and appreciate the feedback provided. We will be contacting you via email to address the concerns raised. Rest assured, we will take your feedback into account moving forward.
5 days ago
Verified review
didn’t get my order
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Answer by MYPICTURE
5 days ago
We appreciate you bringing this issue to our attention. We will contact you via email to discuss further and work towards a resolution. Thank you for your patience.
6 days ago
Verified review
I have not received the order. I don't know where it was delivered
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Answer by MYPICTURE
6 days ago
We apologize for the inconvenience caused. We will be reaching out to you via email to address your concerns and take your feedback into account. Thank you for bringing this to our attention.
7 days ago
Verified review
The delivery took ridiculously long. About nine days from dispatch to delivery.
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Answer by MYPICTURE
7 days ago
Thank you for sharing your feedback. We understand that the delivery time was longer than expected. We will take this into account and contact you via email to discuss the issue further.
7 days ago
Verified review
It took forever to be processed and delivered
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Answer by MYPICTURE
7 days ago
We apologize for the delay you experienced. We appreciate your feedback and will take it into account to improve our service. We will contact you via email to discuss this further.
7 days ago
Verified review
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7 days ago
Verified review
Print was wrong size on arrival.
Print, a single print out, took well over a week to be delivered and when arrived was not printed to size that was requested.
Not worth the hassle to return or refund or anything. Print quality was good and I'm sure the wait is due to popularity and demand from bigger customers.
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Answer by MYPICTURE
7 days ago
We appreciate your feedback and are sorry to hear about the delivery timing and sizing issue. Rest assured, we will take your feedback into account. We will be contacting you via email to discuss this matter further.
7 days ago
Verified review
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7 days ago
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7 days ago
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7 days ago
Verified review
The print was not of good quality and the frame had not been put together properly so it fell apart when the package opened
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Answer by MYPICTURE
7 days ago
Thank you for your feedback. We are sorry to hear about the issues you have experienced. We will contact you via email to discuss this further and we will take your feedback into account.
7 days ago
Verified review
Package not dispatched for over a week, no customer service just a chatbot .
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Answer by MYPICTURE
7 days ago
We regret to hear about your experience. We will take your feedback into account and contact you via email to discuss the details of your concerns.
10 days ago
Verified review
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
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Answer by MYPICTURE
9 days ago
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
10 days ago
Verified review
In the end the products are excellent quality great it was the production. And delivery that was sadly lacking
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Answer by MYPICTURE
10 days ago
We regret to hear about your less than satisfactory delivery experience. Rest assured, we value your feedback and will take it into account. Expect an email from us soon for further assistance.
10 days ago
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13 days ago
Verified review
Very slow delivery
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Answer by MYPICTURE
12 days ago
We sincerely regret to hear about the slow delivery experience. Your feedback is valuable and necessary for our improvement. We will be reaching out to you via email to discuss this further.
13 days ago
Verified review
still waiting, no update from yodel and your "where's my delivery" show's no information.
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Answer by MYPICTURE
13 days ago
We're sorry to hear about the delay. Your feedback regarding the tracking information is valuable to us. We aim to improve our services based on customer experiences and will certainly take this into account. Please expect an email from us soon.
1 May 2024
Verified review
Plastic very cheap. Arrived falling apart and the photo was not properly fitted into the frame.
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to better understand and address your concerns.
1 May 2024
Verified review
No box or picture to go by! Too thin, too dark
Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience with the puzzle. We appreciate your feedback and will certainly take it into account. Please expect an email from us shortly to further discuss your concerns.
1 May 2024
Verified review
Very poor quality
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Answer by MYPICTURE
1 May 2024
We're sorry to hear about your experience. Your feedback matters and will be taken into account. We'll reach out to you via email to understand better and strive to improve our services.