MYPICTURE

Reviews:

I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.

Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should be entitled to a return and refund

You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!

Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.

Unfortunately I never received my parcel. Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...

My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!! RUINED MY WIFE’s 50th BIRTHDAY!!!!

Picture ready in a couple of day and a week to deliver

When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug

Poor communication. Very long dispatch time.

Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.

Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow

ordered a beach towel £25 it most definitely is not a beach towel! very small very disappointing as was a gift

Ordered for a birthday present. Delivery was delayed without informing me. After looking into it myself, found that MYPICTURE had not delivered the package to Yodel within the expected timeframe. After raising as an issue with MYPICTURE, I explained that since they had not posted it, and since the birthday had passed, I didn’t need it anymore and asked for a refund. I was promptly told that I couldn’t get a refund. I explained that I had been misinformed as to the delivery date and had I known the expected delivery date, I would not have purchased the items. I further explained that due to the issues, I had no intention of buying from the company again. They responded apologising and offered me a 30% discount on a future purchase. I explained that I would like to escalate the process as this reply clearly didn’t reflect the conversation. I was then emailed by a manager offering a 50% discount and refused a refund OR a refund of shipping costs. The pictures are fine and quality as expected. Surely the answer is to not offer a bespoke product with a no refund policy if you cannot facilitate the service required to meet basic customer satisfaction standards.

Only half the picture

Only 2 of the 7 ordered are any good. Heads cut off and out of line, not covering canvas. Total waste of money. Used another company recently and none of these issues even though pictures I sent were poor quality. Lesson learned for me, don't bother

Order sat for 7 days without being passed to courier. Completely useless customer service all automated without the capability to understand what the issue was Will not use again

I haven’t received my order.

Took a week to arrive

The product was printed out blurry and not to a high standard as expected