MYPICTUREReviews:
26,180 reviews in the last 12 months142,300 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
17 May 2023
Verified review
I was not offered a preview of what my…
I was nit offered a preview of what my prints would look like. When they arrived they were printed across the canvas with massive white blocks.... not happy at all £110 wasted with no offer to reprint
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14 May 2023
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I’ve already emailed as I was so disappointed with the product it isn’t straight it’s blurred and isn’t visible if it was not within the company’s control to make it properly an email would’ve sufficed and a refund but now I’m left with a gift I can’t give
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13 May 2023
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Took 7 days from the email telling me the order being completed to it actually being shipped which meant it arrived too late. Very disappointing and when I emailed customer services I was told that it was ‘only a little bit late’
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Answer by MYPICTURE
15 May 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
13 May 2023
Verified review
As the picture was blurry I would have thought you would have stopped production
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11 May 2023
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Very poor picture quality. Looks fuzzy and out of focus. Very disappointed. Also the white border of the photograph surrounds the canvas like a white border with grey lines. This was not how it appeared when I orders it. Who wants a canvas where you can clearly see the border of the photograph.
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Answer by MYPICTURE
15 May 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
9 May 2023
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7 May 2023
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The picture was all slanty wasn’t straight no good to me I don’t want replacement I would like a refund
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6 May 2023
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Wrong picture sent and delivery time to put right would not meant not available as a present.
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5 May 2023
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My canvas I can not hang on the wall as it as the website page on it absalute gutted as it cost me 50 pounds and was ment to be a sentimental gift
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4 May 2023
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I was not happy with my picture my daughter law head was cut off just wasted money on it had to order small one very up set
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30 Apr 2023
Verified review
Deliver the item
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Answer by MYPICTURE
2 May 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
30 Apr 2023
Verified review
Mug so small was a picture of me and my wife only comes up to our chins could be anybody
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30 Apr 2023
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I order a picture and was told i had a deal Free picture and only pay delivery £6
So i ordered the pic in 20/20 and had to pay for the whole thing .£12.00
When i first called them about it they told me that the deal only lasted a month.
So i repyed to them stating the was no date on the deal
They replied saying they made a mistake there is no date ,then told me i couldnt have the deal because i ordered the wrong size .Which is a joke considering it was a smaller pic .
They preceeded and gave me another deal
I wouldnt mind they never offered me my money back
Its not even about the money at least give me a choice especially after admission of the deal date Great picture customer service is CRAP
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Answer by MYPICTURE
2 May 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.