MYPICTUREReviews:
26,047 reviews in the last 12 months143,065 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
27 Jun 2023
Verified review
was not what i expected, took a long time for delivery product was flimsy the finish was not expected, as this was a gift
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Answer by MYPICTURE
29 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
27 Jun 2023
Verified review
The order took too long to be delivered…
The order took far too long to be delivered. I have left the country and have no way to retrieve the picture. It was a birthday present for my husband. I have wasted time and money. Extremely disappointed.
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27 Jun 2023
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Don't lie about timeline and delivery timeframes on your website. Advertised for fathers Day claiming 24hrs production and fast delivery, it's been a day short of two weeks and the item has still not been delivered. When called team members have been unsympathetic and genuinely rude despite you guys being at fault. Not a single apology was given instead I was told more lies about the dates the package was dispatched, despite it only being dispatched an hour after i called. Will not be using again
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27 Jun 2023
Verified review
Not as described
I have sent a message to customer services but have not had a response as yet. I bought a COTTON double sided print cushion. The cover is cheap nylon not cotton. The cushion filling is very poor quality. I spent £35 and was expecting a high quality cotton cushion, not a nylon cover. This was meant to be a gift but I am too embarrassed to give it. I would like the cushion returned and a full refund. Lets see how long it takes for customer services to respond.
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27 Jun 2023
Verified review
Unfortunately I wasn’t happy as delivery took over two weeks.
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Answer by MYPICTURE
28 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
27 Jun 2023
Verified review
If I could of put 0 I would disgraceful company
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Answer by MYPICTURE
28 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
25 Jun 2023
Verified review
I ordered a canvas and mug,the canvas is really nice but the picture that I chose for both of them is cropped out on the mug so you can’t even see my sons face.
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24 Jun 2023
Verified review
Very dissatisfied customer
I ordered 3 prints for Father’s Day as per advert. The first 2 arrived on 23rd June too late Father’s Day was 18th June and the 3rd print has still not arrived!!!
Contacted customer service and they offered 50% voucher off next order!!!!
Would NOT order from this company ever again
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Answer by MYPICTURE
26 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
24 Jun 2023
Verified review
My picture came blurry wasnt impressed
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24 Jun 2023
Verified review
Canvas pictures are nice but the time scale very disappointed as I ordered for my mums 80th birthday and it was over a week and half week late, would recommend to order a month before you require
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Answer by MYPICTURE
28 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
24 Jun 2023
Verified review
The delivery took far too long
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Answer by MYPICTURE
27 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
24 Jun 2023
Verified review
Terribly late.
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Answer by MYPICTURE
27 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
24 Jun 2023
Verified review
pictures were cut incorrectly leaving a white border on 2 edges. these were meant for a birthday present and the company cant rectify the situation in time for the birthday which was a week away from when I was sent the faulty pitures.
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24 Jun 2023
Verified review
A good product but the delivery experience by UPS . Five times I was given delivery dates and five times the delivery was cancelled , my package eventually arrived in a small white van . The farcical service from UPS cost me time , money and patience , very poor service which will stop from using My Picture ever again .
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Answer by MYPICTURE
27 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
23 Jun 2023
Verified review
The quality of the canvas is poor - to thin and it hardly looks canvas
Some of my paintings were wavy not stretched properly- the frame (on the back£ can be seen from the front
One of my pairings is blurry and one can hardly see the eyes of the people in the painting.
In another picture, some aspects are not left out.
Two paintings were darker than should be - they could have adjusted the colours.
There was no clarity when the orders will arrive when I ordered them online
The delivery date once give (10!days later) kept changing.
I am disappointed as I love the paintings I wanted to print on canvas.
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Answer by MYPICTURE
27 Jun 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
23 Jun 2023
Verified review
I ordered the picture for fsthers day and the website stated it would be here in time. Email was recieved to say arrival Wednesday 21st June. Then UpS emailed to say 22nd June.
As there was no one home they did not leave the parcel in a safe place like other deliver companies. Card was left saying it was at a shop in another area atleast 3 miles away. Went to collect it after 9am and the shop was closed or closed down. We do not know. So will have to try again.
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23 Jun 2023
Verified review
Try delivering in a reasonable time!
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23 Jun 2023
Verified review
Service was very slow
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23 Jun 2023
Verified review
Worst service ever
Perhaps the worst service I’ve ever received.
Chose elsewhere - end of story.
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23 Jun 2023
Verified review
Product fine but let down by appalling customer service and delivery time
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