MYPICTUREReviews:
26,180 reviews in the last 12 months142,382 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
22 Jul 2023
Verified review
Delivery was absolutely terrible!!
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Answer by MYPICTURE
25 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
22 Jul 2023
Verified review
I used the service and ups said they have delivered the package and met the customer and they’re lying,,,,, my uncle has a garden party Saturday as he has 3 months to live and this was supposed to be my gift for him
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22 Jul 2023
Verified review
Good quality print but UPS delivery
I am very happy with the quality of he print and price. However, in terms of shipping, my order was rescheduled 4 times by UPS meaning I did not receive it in time for the event that I needed it for. I have not had this problem before with any other shipping company except UPS so hopefully, MyPicture will stop using UPS who are infamous for terrible delivery service!
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Answer by MYPICTURE
25 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
22 Jul 2023
Verified review
Poor service this time!
Normally I don't have any problems with My Picture but this time it's different.
I place an order some time ago I have been receiving regular updates saying when my order will delivered but just a quickly the dates change to the point where I still haven't got it.
I have complained and been told it is on it's way but no confidence in the messages, will believe it when I see it!
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Answer by MYPICTURE
25 Jul 2023
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
22 Jul 2023
Verified review
Awful service picture took over 2 weeks to arrive
Awful service, took over 2 weeks to arrive, I will never use this company again. False advertising on the web site where it says dispatched within 24 hours, it took over a week for produce it and a week for delivery after that.
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Answer by MYPICTURE
25 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
22 Jul 2023
Verified review
Delivery
Can't fault the products but the delivery is beyond shocking. A 2/3 day delivery turned into almost two weeks.
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22 Jul 2023
Verified review
Product quality excellent .
Delivery abissmal .
Change from UPS
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22 Jul 2023
Verified review
Paid £6 for 5-6 day delivery and it took 12 days!!!!! Live chat just ignored me
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22 Jul 2023
Verified review
Took 10 days to arrive how a picture in the uk can be effected by a war in Ukraine is pure BS
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22 Jul 2023
Verified review
Not a great finish. Picture was distorted. Would have liked to be contacted regardibg this before finalised
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21 Jul 2023
Verified review
Took ages to come
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21 Jul 2023
Verified review
Slowest delivery on plant earth yet they charge a fortune for it!
Item was made within 24hrs yet delivery took over a week to even leave the wearhouse! The delivery cost of £6 is extortionate for the postage service they use! Gift was late and totally pointless by the time it was received! Never use this company again! Total money grabbers
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21 Jul 2023
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21 Jul 2023
Verified review
Haven't received the Product cannot find the contact details
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20 Jul 2023
Verified review
Quality is very poor, would like to return as i do not want to keep them
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Answer by MYPICTURE
25 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
19 Jul 2023
Verified review
Broken photo frames
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Answer by MYPICTURE
20 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email.
19 Jul 2023
Verified review
Canvas
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Answer by MYPICTURE
20 Jul 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
19 Jul 2023
Verified review
I needed the product by a certain date and was told that I would receive it by that date. I didn’t receive it as promised And missed an important exhibition. Not impressed at all
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Answer by MYPICTURE
20 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
19 Jul 2023
Verified review
I have emailed you about my latest canvas. I ordered a picture of my grandchildren but received someone else's picture. Not very pleased that someone has a canvas of my grandchildren.
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Answer by MYPICTURE
20 Jul 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
19 Jul 2023
Verified review
I am disappointed with the picture quality and the fact that the edges of original were missing.
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Answer by MYPICTURE
20 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.